Summary:

On this episode of The Smart IT Podcast, I welcomed Hattie Horn, to the show. We discussed the why, what, and how of managing change in organizations. The topic was Organizational Change Management (OCM), a discipline that helps organizations navigate and implement changes effectively. It involves activities and processes that focus on people, communication, and behavior.

The challenges are real for organizations dealing with change. It is crucial for organizations to consider how change will be handled when implementing new systems, processes, or technologies to ensure successful adoption and minimize disruption.

OCM helps organizations align their vision, communicate the why behind the change, and involve stakeholders in the process. It also emphasizes the importance of feedback loops and capturing end-user experiences to make continuous improvements.

The conversation covered various topics related to effective processes, investing in tools and resources, decision making, transparency, accountability, and communication. The main theme was the importance of collaboration and alignment in achieving organizational goals. The conversation emphasized the need for effective processes and the right people to contribute to a company's bottom line.

Decision making, transparency, and accountability are discussed as essential elements in avoiding failure and achieving success. The conversation concludes with a focus on clear and concise communication to ensure everyone is on the same page.

Key Takeaways:

• Change is not just about tools, it's also about behavior.
• It is important to think ahead and plan for change.
• OCM is a discipline and a series of activities that help organizations improve. It is a discipline that helps organizations navigate and implement changes effectively. It involves activities and processes that focus on people, communication, and behavior.
• OCM helps organizations align their vision, communicate the why behind the change, and involve stakeholders in the process.
• Feedback loops and capturing end-user experiences are essential for making continuous improvements. Investing in effective processes and the right people contributes to a company's bottom line. Make use of both quantitative and qualitative data.
• Clear and concise communication is key to ensuring everyone is on the same page.
• Collaborative leadership means you're working together and you're on the same page and you're working collectively to a single goal.

Hashtags:

#organizationalchangemanagement #OCM #processes #people, #communication #behavior #vision #stakeholders #feedbackloops #enduserexperiences  #decisionmaking #transparency #accountability #collaboration #alignment #organizationalgoals

Show Notes:

Link to this episode: https://youtu.be/X2I6v548eVI

Hattie on LinkedIn: https://www.linkedin.com/in/hattiehorn/

The Business Communicators: https://thebusinesscommunicators.com/

Hattie at The Business Communicators: https://thebusinesscommunicators.com/about/

Prosci: https://www.prosci.com/

ADKAR: https://www.prosci.com/resources/webinars/introduction-to-adkar-30-minutes

OCM: https://www.prosci.com/blog/what-we-mean-by-organizational-change-management