One of the objectives of our humble little podcast was to give a voice to as wide a variety of people as possible from within hospitality so I was delighted to get some time with Rachael Stevens, Guest Services Manager at South Lodge Hotel (https://www.exclusive.co.uk/south-lodge).

Rachael is clearly on her way up to do great things.

We talk about serving celebrities, mentors, leadership, poise under pressure, guest services post lockdown, Raymond Blanc and so much more.

Enjoy!

This chat was recorded on May 4th 2020 under lock down.