Catherine Monson, CEO of Propelled Brands and Fastsigns International, and chair of the International Franchise Association, shares how overcoming an abusive relationship with her mother taught her to take responsibility for her own attitude, reflects on gathering lessons in positivity from her quadriplegic brother as well as ancient samurai, explains the democratic appeal of the franchise world and how she led the IFA through a pandemic, recounts her experience filming a Top 5 episode of "Undercover Boss", and talks about the 5 common characteristics of successful people, and making a difference in someone's life every single day.