119 Thomas Knoll - Mind Over Metrics: How Mental Health Transforms Business

In this episode of the SaaS Fuel™ podcast, Join Jeff and Thomas as they uncover the secrets of building thriving communities, navigating the complexities of human interactions, and turning setbacks into comebacks.

Thomas Knoll, the seasoned entrepreneur and community whisperer behind yoursecondcall.com. He's the guy who helps founders and leaders bust through those mental roadblocks that inevitably come with creating something new, and he's all about rallying the troops for your vision.

He's got a treasure chest of wisdom to share about building thriving communities. Think of creating a digital space where people don't just show up but feel like they belong and share a common purpose. It's like turning an online gathering into a bustling town square.

Stick around because this is a conversation you don't want to miss.

Key Takeaways

[00:05:37] - Reframe setbacks as setups

[00:11:58] - Creating spaces for community interaction

[00:21:13] - Let go of control in building communities

[00:25:07] - Tools don't matter, human connection does

[00:31:11] - Building trust is essential

[00:42:04] - Addressing deep emotional issues improves productivity

[00:45:02] - Release fear and anxiety for faster progress

[00:56:28] - The importance of caring

[00:57:09] - Listen and validate others' perspectives

[01:04:05] - Speak up and contribute ideas

Tweetable Quotes

"I don't want a little echo chamber where we lock in all of our customers only talking to our other customers and discourage them from being anywhere else everywhere else that similar similar people might be gathering we'd want to encourage that and so go anywhere the tools don't really matter it's whether you're creating a sense of belonging" - 00:23:59 Thomas Knoll

"And so they didn't see it as the building they were making as the thing they were making. The building was just the material for how do we design spaces for people and the decisions they make around, you know, hard surfaces and very large space or small nooks and crannies, how the light goes in, where the walls are." - 00:12:06 Thomas Knoll

"No matter what the vertical, no matter what the business model, no matter what the industry, no matter how many sides there are to the marketplace, no matter like beyond any of that is people who are full of complexity, have to figure out how to trust each other, how to share vision and energy, how to overcome struggles, complications, roadblocks. And that's the hardest part." - 00:30:50 Thomas Knoll

"But what I found is the most useful shortcut is if we can all opt into just the belief that this is going to be hard, we are going to struggle. There are going to be times when I misunderstand you or you misunderstand me. And we're going to choose to make it important to pause and try to have that conversation, to be willing to extend to each other the kind of grace to get it wrong, right.." - 00:34:11 Thomas Knoll

"If we can release those, everything starts to go faster with zero additional effort." - 00:45:03 Thomas Knoll

SaaS Leadership Lessons

Shift from control to facilitation. Instead of trying to control and manage a community or team, adopt the mindset of a facilitator. Create spaces and opportunities for people to interact and share naturally, allowing them to take ownership of the community.
Focus on creating a sense of belonging. Rather than trying to control or moderate interactions, focus on creating a space where people feel a sense of belonging and shared purpose. Design environments that enable people to connect and share in a way that aligns with the community's goals.
Let go of control. Recognize that true community ownership means letting go of control. Trust that people will find a way to connect and belong, even if it's outside of your designated space. Encourage community members to engage with other communities and platforms, fostering a sense of connection and collaboration.
Embrace the complexity of human interactions. Understand that human interactions are complex and multifaceted. Take the time to listen and understand different perspectives, even if they challenge your own beliefs or ideas. Create a safe space for open dialogue and encourage empathy and understanding.
Practice self-awareness and reflection. Develop the habit of self-awareness and reflection. Take time to identify and understand your own emotions, reactions, and biases. This self-awareness will enable you to better understand and empathize with others, creating a more inclusive and supportive environment.
Create space for internal stand-ups. Implement a practice of internal stand-ups, where individuals take a few minutes each day to reflect on their emotions, commitments, and potential blockers. This practice allows individuals to identify and address any internal barriers that may hinder their productivity or collaboration.
Care deeply and actively listen. Demonstrate genuine care for your team members, customers, and community. Actively listen to their concerns, feedback, and ideas without judgment or defensiveness. Create an environment where everyone feels heard and valued.

Guest Resources

Thomas Knoll (Linkedin): https://www.linkedin.com/in/thomasknoll

Thomas Knoll (Facebook):https://www.facebook.com/Thomasknoll/

Thomas Knoll (Instagram): https://www.instagram.com/thomasknoll/

Thomas Knoll (Twitter): https://twitter.com/thomasknoll

Thomas Knoll (Website):https://thomasknoll.info/

yoursecondcall.com : https://yoursecondcall.com/

- The Feelings Wheel by Dr. Gloria Willcox

- How to do an Internal Standup

Resources Mentioned

UJA Federation: https://www.ujafedny.org/

The Five Dysfunctions of a Team: A Leadership Fable: https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756

yoursecondcall.com : https://yoursecondcall.com/

Dov Moran: https://www.linkedin.com/in/dovmoran/

Zappos: https://www.zappos.com/

Episode Sponsor

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