Join us in an insightful interview with Alex Shan, the CEO of Jolera. Alex shares his journey from his early days at IBM to establishing Jolera as a pioneering Global Systems Integrator. Over the past 20 years, Jolera has evolved from an MSP to a master MSP, managing complex business problems with technology. Alex dives into the origin of the company's fixed-price IT service model, his approach to hiring and maintaining talent, transitioning from technical to sales roles, and the importance of maintaining client relationships. He also candidly discusses the challenges and lessons learned in the fast-paced tech industry. Perfect for aspiring entrepreneurs and MSP professionals looking to gain valuable insights into scaling a tech business.