What does it take to change someone's mind, to motivate them to work together when our differences divide us? How does a leaders character, competence, conversational skills and wisdom impacts performance? Just a couple of questions Dr. Andrea Molberg, an organizational psychologist, and author of the book Emergency Kit for Finding Common Ground: Helping Americans Get Along is my guest today as we go through a few tips and ideas on how to give disappointing news and maintain productive relationships and performance.

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