In this profound episode, Les McKeown, Founder and CEO of Predictable Success, shares how to navigate your current stage with clarity across all seven stages of the Founder's Evolution. If you feel uncertain about where you are, sense misalignment in your team, or wonder if you're truly in predictable success, you won't want to miss it.
You will discover:
- How to use simple tests like "If you have to ask, you're almost certainly in fun" to diagnose your current reality
- What strong leadership and systems look like to successfully transition between stages without skipping
- Why individual perception often clouds your view of the organization's true stage
This episode is ideal for for Founders, Owners, and CEOs in stages 1,2,3,4,5,6,7 of The Founder's Evolution. Not sure which stage you're in? Find out for free in less than 10 minutes at https://www.scalearchitects.com/founders/quiz
Les McKeown, the Founder and CEO of Predictable Success, is not just an advisor to CEOs and senior leaders but also a sought-after speaker for Fortune 500 companies. His expertise lies in helping organizations achieve scalable, sustainable growth, and his breakthrough strategies have been widely recognized and implemented. Before founding Predictable Success, Les established himself as a serial founder/owner, starting more than 40 companies. He was also the founding partner of an incubation consulting company that advised on the creation and growth of hundreds more organizations worldwide. He’s the bestselling author of Predictable Success, The Synergist, Do Scale, and Do Lead.
Want to learn more about Les McKeown's work at Predictable Success? Check out his website at https://www.predictablesuccess.com/
Connect with Les through his LinkedIn at https://www.linkedin.com/in/lesmckeown/
Mentioned in this episode:
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Hello, hello, and welcome, welcome once again
Scott Ritzheimer:to the Start Scale and Succeed podcast, the only podcast that
Scott Ritzheimer:grows with you through all seven stages of your journey as a
Scott Ritzheimer:founder. I'm your host, Scott Retheimer, and today is episode
Scott Ritzheimer:400 It is unreal. I was, I was shocked if I was going to make
Scott Ritzheimer:it to episode 40, if I'm honest, and that's only because I had
Scott Ritzheimer:pre-recorded most of the episodes before then, before we
Scott Ritzheimer:even launched, but here we are, 400 episodes later, and I've
Scott Ritzheimer:learned so much. I hope you've learned so much. The podcast has
Scott Ritzheimer:changed names during that window, it's changed focuses
Scott Ritzheimer:during that window, and I feel like each 100 episodes, we get
Scott Ritzheimer:tighter and tighter on how to serve you well, and each episode
Scott Ritzheimer:- 100 200 304 100 - has been a little bit of a celebration here
Scott Ritzheimer:for me, and it's become a bit of a ritual. But here with us today
Scott Ritzheimer:is the one and only Les McKeown, and for today's conversation,
Scott Ritzheimer:Les and I are going to, we're gonna, we're gonna pick a little
Scott Ritzheimer:bit of a fight here, where we've both got some questions lined up
Scott Ritzheimer:for each other about each other's models, which, as most
Scott Ritzheimer:of you know, are very tightly knit together. So, Les has the
Scott Ritzheimer:predictable success model. I don't know that I've shared this
Scott Ritzheimer:story on this podcast in a really long time, but I heard
Scott Ritzheimer:about less from a podcast, which was actually part.. I don't know
Scott Ritzheimer:if you know this, Les, but it's part of why I do podcasting is
Scott Ritzheimer:because the podcast where I heard you.. I don't even know
Scott Ritzheimer:what podcast it was on, but it was just an episode with you,
Scott Ritzheimer:and it changed my life. It really genuinely did. We
Scott Ritzheimer:implemented predictable success at my company that was leading
Scott Ritzheimer:at the time, tripled our bottom line, and I think you got
Scott Ritzheimer:probably about $2.30 out of the deal from the book sale, I
Scott Ritzheimer:bought the audiobook as well, and you know we bought copies
Scott Ritzheimer:for everybody, so it's probably like $2.45 but but just totally
Scott Ritzheimer:transformed my life, and so as I was transitioning out of that
Scott Ritzheimer:company, sold it and was trying to figure out what I wanted to
Scott Ritzheimer:do next, the answer was pretty obvious. I wanted to help people
Scott Ritzheimer:out of Whitewater, and the best way to do that was predictable
Scott Ritzheimer:success. So, for those of you who don't know, I don't know who
Scott Ritzheimer:that would be, but the one listener out there who doesn't
Scott Ritzheimer:know, this one's for you. Predictable success is a, it's a
Scott Ritzheimer:life cycle, it's a model about organizational growth and scale.
Scott Ritzheimer:Let's set that up a little bit better here in a second, and
Scott Ritzheimer:radically transformative. My experience of tripling our
Scott Ritzheimer:bottom line, I've found in the world of predictable success, is
Scott Ritzheimer:pretty normal for folks that are coming out of white water and
Scott Ritzheimer:predictable success. And it's, it's, I have the ability to poke
Scott Ritzheimer:holes in lots of things, I'll just say it that way, it's the
Scott Ritzheimer:nicest version of that, and there's nothing about Les' model
Scott Ritzheimer:that I don't deeply resonate with, and so just tremendous
Scott Ritzheimer:having you here, Les. Love that you've shared your model with
Scott Ritzheimer:us, and excited to ask you some questions about it. And then the
Scott Ritzheimer:other model is my founders' evolution model, you'll have
Scott Ritzheimer:heard about that, you know about that, we talk about it almost
Scott Ritzheimer:every week, and Les is going to return the favor and throw some
Scott Ritzheimer:questions to my way. So, Les, welcome to the show. I saw of an
Scott Ritzheimer:early version of the Predictable Success book just recently, and
Scott Ritzheimer:and you and I have been going back and forth about about books
Scott Ritzheimer:in the process, as you know, I'm deep in the process of getting
Scott Ritzheimer:my book out into the wild, but tell us, how did, before we get
Scott Ritzheimer:into the questions I have here, but how did Predictable Success,
Scott Ritzheimer:the book, come to be?
Les McKeown:Well, it's interesting because you find
Les McKeown:that buried in a massive email thread that I think I've
Les McKeown:forwarded to you for a completely different reason, and
Les McKeown:I hadn't realized that the attachments were still all in
Les McKeown:there, and you're right, what you saw was probably a 2008
Les McKeown:version, 2008 version of the 2010 book, and it was hilarious
Les McKeown:to look back at, as you pointed out, without any chagrin, the
Les McKeown:weird chapter titles, and the funny little logo that I had,
Les McKeown:and all that sort of stuff that was in there as placeholders,
Les McKeown:but that was all part of the fun was evolving towards what it
Les McKeown:finally became. The book I put down to one very brief
Les McKeown:conversation with my then wonderful wife, so wonderful
Les McKeown:person, Julie, around about 2007 where she said to me, "You're
Les McKeown:going to have to either write this book or. and I'll extract
Les McKeown:the expletives. Stop talking about it, because I had been
Les McKeown:talking about writing this book for so long, and I took her to
Les McKeown:heart. I wanted to write a book. I knew it was a book that was
Les McKeown:what it was meant to be, and I. Had to plan it out to stay
Les McKeown:financially solvent for long enough to let me do it right.
Les McKeown:You're in the middle of all this, so you'll be aware of it,
Les McKeown:that you know, actually coming up with the artifact, you know,
Les McKeown:the thing feels like it's the hardest part of it when you're
Les McKeown:doing it, but it's actually not the hardest part of making it
Les McKeown:worthwhile, is all the other stuff, the marketing. It's a
Les McKeown:little bit like, as you will discover, you think you've run a
Les McKeown:marathon, but some actually, the publication days, that's when
Les McKeown:they fire the starting gun. So I did a fire sale of my time in, I
Les McKeown:think, was late 2007 I'm terrible with dates, I could be
Les McKeown:as much as a year off, and that bought me nine months of time
Les McKeown:when I just didn't have to work at all, and I just got up every
Les McKeown:morning and sat until I'd done 1200 words, and the book
Les McKeown:eventually evolved. So that's the story of how the book came
Les McKeown:to be.
Scott Ritzheimer:Wow, 1200 words is a lot. That's a lot of
Scott Ritzheimer:words, and yeah, I didn't know that part of the story. That's
Scott Ritzheimer:very cool. So, for those of you who either of these models are
Scott Ritzheimer:new. I'm going to put some links in the show notes, where you can
Scott Ritzheimer:kind of get the least you need to know about these. It'd
Scott Ritzheimer:probably be helpful for this conversation. So, we're just
Scott Ritzheimer:going to assume for the rest of the conversation you have at
Scott Ritzheimer:least a basic understanding of what these different stages are,
Scott Ritzheimer:so that we don't have to explain everything to explain
Scott Ritzheimer:everything. We'll be able to get to some of these questions
Scott Ritzheimer:quicker, but Les, I'm going to open up a first question here,
Scott Ritzheimer:and then you can fire some back my way. But one of the questions
Scott Ritzheimer:that I hear a lot, especially from folks that are new to
Scott Ritzheimer:predictable success, is they feel like things are good, but
Scott Ritzheimer:they're not really sure if they're unpredictable success or
Scott Ritzheimer:fun, now one quick thing on this, they don't come across
Scott Ritzheimer:that way, they all think they're in predictable success, but I
Scott Ritzheimer:know from some of my experience with them that maybe they're
Scott Ritzheimer:not, so for someone who either thinks they're in predictable
Scott Ritzheimer:success or maybe thinks they're in fun or thinks they're in one
Scott Ritzheimer:of them but doesn't know that how to tell which one it is. How
Scott Ritzheimer:do you know the difference between predictable success and
Scott Ritzheimer:fun?
Les McKeown:Quick bittens test is, if you have to ask, you're
Les McKeown:almost certainly in fun, and I say that because for an
Les McKeown:individual to be asking that question, they're
Les McKeown:individualizing the sense of where they are, and when you're
Les McKeown:doing that, you're leading as the founder, usually type leader
Les McKeown:who is in fun. When you're in predictable success, the
Les McKeown:question gets abstracted, and the question would be, Are we in
Les McKeown:predictable success? And there's almost always assuming you've
Les McKeown:got past the first year or so, there almost always comes with
Les McKeown:it a sense of certainty at some core part of the business. We
Les McKeown:are, or I wouldn't be asking the question. My concern is, are we
Les McKeown:throughout the organization in predictable success? If you just
Les McKeown:don't know, just assume that you're in fun, and then you
Les McKeown:know, maybe you'll prove yourself wrong, but the key
Les McKeown:distinction, if I get pressed, I break out into two parts. One is
Les McKeown:what happens when you're not there. If things degrade, you're
Les McKeown:on the left side of the growth curve, probably in fun, you
Les McKeown:might be in some part of Whitewater. If things get
Les McKeown:better, you're definitely in predictable success. If nobody
Les McKeown:notices or cares, you're probably in treadmill or in the
Les McKeown:big rut, but that sense of how individually dependent is all of
Les McKeown:this on me is one touchstone and the other part of the two prong
Les McKeown:thing is sort of the other side of the coin is how strong is the
Les McKeown:immediate team around you if if you feel that you're actually
Les McKeown:taking things from them your inventory of important things to
Les McKeown:do comes from their priorities and needs. Then you're likely in
Les McKeown:predictable success. If they're working like crazy to try and
Les McKeown:take stuff off you, you're probably still in fun.
Scott Ritzheimer:I see this a lot with very charismatic
Scott Ritzheimer:leaders in businesses, industries, or nonprofits like
Scott Ritzheimer:churches that are individual specific, and so they'll,
Scott Ritzheimer:they'll be in a period of ease, they're growing, it's bigger
Scott Ritzheimer:than it ever was, which means it was bigger than the thing that
Scott Ritzheimer:barely covered their paycheck three years earlier, and so a
Scott Ritzheimer:lot of that feels like. Predictable success, but that
Scott Ritzheimer:litmus test of how does it do when you're not there, I think
Scott Ritzheimer:is excellent. That's really, really helpful. It's really
Scott Ritzheimer:helpful. I like that.
Les McKeown:You know, if somebody's immediate reaction
Les McKeown:is, I haven't been not there for five years, can't remember the
Les McKeown:last time I took a holiday. You've answered the question, so
Les McKeown:let me, let me turn that around a little bit, and look at it
Les McKeown:from the point of view of the individual leader who's asking
Les McKeown:the question, as you track the founder's evolution, as we've
Les McKeown:called it. Do you think it's possible for a leader to
Les McKeown:overshoot in their evolution, so to speak? You know, in my model
Les McKeown:world, to find yourself in predictable success and realize
Les McKeown:this isn't where, actually, where I want to be. I want to be
Les McKeown:back in fun. Can you get to stage five and think I should,
Les McKeown:I'm actually going to go backwards. Is that, is that
Les McKeown:possible? And is it healthy?
Scott Ritzheimer:Yeah, there's, there's a few different ways
Scott Ritzheimer:that that happens. One is, I think, like predictable success,
Scott Ritzheimer:there's this idea that whatever is the highest one is the best
Scott Ritzheimer:one, especially in the US, and I think the West in general,
Scott Ritzheimer:there's this idea that bigger is better, and bigger does
Scott Ritzheimer:different things, and can be better, but it's not inherently
Scott Ritzheimer:better, and I think one of the reasons why the founders'
Scott Ritzheimer:evolution is so helpful is because we don't define level
Scott Ritzheimer:seven as the destination for everybody, that you know we're
Scott Ritzheimer:just all on our journey to level seven. It's the, it's actually
Scott Ritzheimer:the least likely by several orders of magnitude, because for
Scott Ritzheimer:most of us, we don't actually ever have to get that far, and
Scott Ritzheimer:so what ends up happening, I think, a lot of times is, is
Scott Ritzheimer:similar to predictable success. What puts you in level three
Scott Ritzheimer:instead of level two is success in level two. We don't really
Scott Ritzheimer:choose to get to the next level as much as we do the things that
Scott Ritzheimer:thrust us into that level, and so a lot of folks will, you
Scott Ritzheimer:know, they'll, they'll start in level two, they'll start
Scott Ritzheimer:bringing some folks around them in level three. They'll kind of
Scott Ritzheimer:crack the code in level four, and they'll wake up one day,
Scott Ritzheimer:usually in level four. It's not level five, is a pretty
Scott Ritzheimer:conscious effort to get to, but I see it happen sometimes, and
Scott Ritzheimer:they're like, why am I doing this? Is this it? Like, is this
Scott Ritzheimer:in? So, for some folks, the answer is no. This isn't it.
Scott Ritzheimer:Level five is amazing. Let's go there. For some folks, it's
Scott Ritzheimer:yeah, this is way past it. And if you just had your own private
Scott Ritzheimer:practice where you were doing the thing that you love to do,
Scott Ritzheimer:if you love coffee, don't get to level five and be a coffee CEO,
Scott Ritzheimer:right? that's just that's not like if you love being behind an
Scott Ritzheimer:espresso machine, then level two, maybe level three, is all
Scott Ritzheimer:you need to do, and so in a similar way to predictable
Scott Ritzheimer:success, if you have any choice other than to go to the next
Scott Ritzheimer:level, it's oftentimes the right answers to stay, or maybe even
Scott Ritzheimer:go backwards,
Les McKeown:And I'm guessing too that you can get to the
Les McKeown:point where you've, as you say, been promoted, isn't the right
Les McKeown:word, that's got a very specific connotation, but in essence,
Les McKeown:you've developed into a leadership level where it
Les McKeown:actually would feel like a failure, or certainly there'd be
Les McKeown:a lot of peer pride involved in just saying, no, I don't really
Les McKeown:want to do that, that you know, I just want to go back to my two
Les McKeown:coffee shops rather than trying to be another Starbucks, you
Les McKeown:know, but yeah, it can make you the happiest person in the
Les McKeown:world.
Scott Ritzheimer:It takes way more bravery to go backwards. I
Scott Ritzheimer:don't even like to use the phrase backwards, but to go
Scott Ritzheimer:backwards, to return to a previous level, I call it going
Scott Ritzheimer:home instead of going backwards, but it takes way more bravery
Scott Ritzheimer:and courage to do that than to just accept the organizational
Scott Ritzheimer:inertia and try borrowing someone else's vision for your
Scott Ritzheimer:life. Now I will offer, and this is a part of what makes us so
Scott Ritzheimer:hard, and part of how it happens is that I believe organizations
Scott Ritzheimer:of a certain size demand a founder or leader at a certain
Scott Ritzheimer:level. You can't lead a 500 person firm from level two
Scott Ritzheimer:startup entrepreneur doing your own thing however you want,
Scott Ritzheimer:whenever you want. So, so some of what makes that is the kind
Scott Ritzheimer:of golden handcuffs is like you get to level five and folks who
Scott Ritzheimer:are in level five that shouldn't be in level five are some of the
Scott Ritzheimer:most miserable people I know because they've got everything
Scott Ritzheimer:that everyone thinks that they should want and they're they're
Scott Ritzheimer:dead inside they hate all of it and. And it's like, how do you
Scott Ritzheimer:say no to that? It's like you've got the most privileged position
Scott Ritzheimer:in the world. How do you choose to give that up and then go
Scott Ritzheimer:start something new from scratch? Is it's a really,
Scott Ritzheimer:really difficult place to be. It's a difficult place to be.
Les McKeown:I want to just throw in a follow-up here. I,
Les McKeown:when I was thinking about things I wanted to ask you about the
Les McKeown:model, I thought this was a distinct question, but I realize
Les McKeown:now, having just spoken to you about this, it's actually part
Les McKeown:of what we just said. Talk to me about skipping stages in the
Les McKeown:founders' evolution. Is that possible? Is that desirable?
Les McKeown:Where does that fit in? You know, you know, my view on the
Les McKeown:lifecycle side of things. How does skipping stages, where does
Les McKeown:that fit in the founder's evolution.
Scott Ritzheimer:Structurally? No, you can't skip stages.
Scott Ritzheimer:However, the founder's evolution, like predictable
Scott Ritzheimer:success, is a fractal of, I think, a much more universal
Scott Ritzheimer:principle. You can find the same seven levels in the story of
Scott Ritzheimer:Gandhi, the story of Steve Jobs, and the story of Jesus. So, in
Scott Ritzheimer:that, in that, it's just the founders' version of this same
Scott Ritzheimer:pattern that exists for every person in their story. You can,
Scott Ritzheimer:you can, you do whatever stage you want at whatever time, but
Scott Ritzheimer:in terms of the founder's evolution, here's the most
common example:folks want to skip to level six, which is the
common example:owner stage, and it's obvious why. It's like, if you could own
common example:something and not run it, and it just gave you a bunch of money,
common example:and you had infinite time freedom, who doesn't want that?
common example:It's like, okay, that's fine. I actually don't want that,
common example:because I'd be bored out of my mind, and I'm a terrible person
common example:when I'm bored, but I understand the allure, and so you'll get a
common example:bunch of folks that are, you know, level two very successful
common example:solopreneurs, and they want to, you know, hand off their
common example:business for someone else to run it for them while they, you
common example:know, collect a paycheck once a month. Why would anyone do that?
common example:Why would anyone run your solo practice for you and not just
common example:run their own solo practice? And so, can you do that technically?
common example:Yes, but that's not level six, that's just stepping out and
common example:collecting a check, and and so you can borrow some of the
common example:strategies and privileges of other levels, for example, a
common example:startup entrepreneur can retire, they can just close shop, and if
common example:they've set aside enough money, then they can do investor type
common example:things similar to what a level six owner would do, but they're
common example:doing it not as a level six own founder, they're doing it as
common example:someone who had a great career and has spare money to do stuff
common example:with. It's, it's, it's different. It's not level six,
common example:so no, you can't skip them. They are linear, even if you move
common example:through them too fast, you don't build the requisite skill for
common example:success in a level, the next level will collapse in on
common example:itself, and so even if you could skip a level,
Les McKeown:As you're sharing that with me, as you know, one
Les McKeown:of the things that I enjoy doing more than anything is working
Les McKeown:with family businesses, because I think the family dynamic
Les McKeown:brings such a juicy degree of complexity into everything that
Les McKeown:you know, I can't help myself. I just love working with that
Les McKeown:stuff, and I think that is one of the reasons why so many
Les McKeown:success family successors fall on their face, because there's a
Les McKeown:presumption that they've somehow got it, whatever they would have
Les McKeown:got from working through the stages, by osmosis, you know,
Les McKeown:just being at the dinner table every Sunday night, and you
Les McKeown:know, sharing the war stories and all that sort of stuff. It
Les McKeown:sort of has seeped in to them. Now, there's some sense, I
Les McKeown:think, in which, sure, you know, sure, you're getting a
Les McKeown:mentorship that's free, almost nothing in families is free, but
Les McKeown:you know what I mean, that if you use it, you know wisely can
Les McKeown:help accelerate moving through, but there's almost at times a
Les McKeown:sort of a bit of an arrogance bordering on entitlement sort of
Les McKeown:thing that goes on, like I don't need to do that, you know,
Les McKeown:that's that's what the parentals did, they did all that stuff.
Les McKeown:Now I can just step in and make this work, and you know the
Les McKeown:statistics are very clear. The majority of family success and
Les McKeown:plans don't go the way everybody thinks they're going to go, and
Les McKeown:not in a positive manner. So I think that plays into that a
Les McKeown:lot, don't you think?
Scott Ritzheimer:Yeah, I do, and, and, and it's one of the
Scott Ritzheimer:reasons why I was very specific in that this is the founder's
Scott Ritzheimer:evolution. There are an enormous number of benefits from someone
Scott Ritzheimer:who's not a founder to come in and learn from it, but with a
Scott Ritzheimer:founder, if I'm talking to a founder in level five. I know
Scott Ritzheimer:that they have been through levels 123, and four. If I talk
Scott Ritzheimer:to a business owner in level five, I can't make that
Scott Ritzheimer:assumption.
Les McKeown:Sure, sure,
Scott Ritzheimer:right? Because they may have bought in at level
Scott Ritzheimer:five, they might have bought in at level three, and, and you can
Scott Ritzheimer:buy organizational competence in, in later stages, but you
Scott Ritzheimer:can't buy the individual experience, and so, unless
Scott Ritzheimer:you've had that in other environments, then it's gonna
Scott Ritzheimer:be, it's gonna be a real challenge. Speaking of
Scott Ritzheimer:challenges, I want to turn this around for you. We opened up
Scott Ritzheimer:with fun and predictable success, which are not the most
Scott Ritzheimer:challenging of stages, but one of the things that I've found in
Scott Ritzheimer:helping companies, businesses, and nonprofits, organizations to
Scott Ritzheimer:use the predictable success model to navigate their strategy
Scott Ritzheimer:and how to achieve predictable success. Many, many times I've
Scott Ritzheimer:been in the room, and, and you could split the room down the
Scott Ritzheimer:middle, you usually have to reorganize the seats a little
Scott Ritzheimer:bit, but half of them think they're in whitewater, half of
Scott Ritzheimer:them think they're in treadmill. Can you be in whitewater and
Scott Ritzheimer:treadmill at the same time?
Les McKeown:Yes, you can. That's not always the reason why
Les McKeown:the dynamic that you're talking about happens, and I'll talk
Les McKeown:about that in a second or two, but the reality may be that
Les McKeown:that's the case, that we've got two departments, divisions,
Les McKeown:projects, groups, teams, whatever, that are just in
Les McKeown:different stages of the life cycle, and I had a sort of
Les McKeown:clearest exemplar of that, that I had over the years was a PR a
Les McKeown:a real old time PR company, Chicago-based, and this was back
Les McKeown:in the very early days of the interwebs, when you know AOL
Les McKeown:were sending out CDs, so they set up an account, that type of
Les McKeown:thing, Who were absolutely they owned, you know, old media, so
Les McKeown:you know that gets you newspaper column inches, that gets you on
Les McKeown:radio and on TV, and all that sort of stuff, but they were
Les McKeown:plunging into treadmill headlong, if not at times in the
Les McKeown:big rut, and their newly set up Los Angeles-based internet
Les McKeown:division was zooming up, and you know, plunging into wild water
Les McKeown:faster than the half life of, you know, a neutron, if that's a
Les McKeown:thing. I'm going to disown that sentence. I don't think it makes
Les McKeown:any sense, and so you know, I literally did physically sit in
Les McKeown:a room with people who were half of them were in treadmill and
Les McKeown:half of them were in my work. What's as likely happened to us
Les McKeown:frequently is you've got people who are just seeing things
Les McKeown:differently, and you know, if you've got a hard charging
Les McKeown:operator, and if you've got a business that's succeeded, and
Les McKeown:it's been in fun for quite some time, you will have developed a
Les McKeown:cadre of hard charging operators, typically people who
Les McKeown:have become big dogs in the organization, because they've
Les McKeown:got a lot of delegated authority, whether they would
Les McKeown:call it that or not, lot of sweat equity, they've got their
Les McKeown:own, might be small, but teams around them who look to them,
Les McKeown:and any hard charging operator worth their salt, you know, if
Les McKeown:you, if you just, if you just put a spreadsheet up on your
Les McKeown:screen, and they're over there, they'll smell it. What are you,
Les McKeown:what is that? You know, don't you actually have a job? Why are
Les McKeown:you being extreme, but not much. And so, what often is the case
Les McKeown:is here. We've got, you know, a single source of truth here in
Les McKeown:the middle, which is we're just going to have, we're in white
Les McKeown:water, we're going to have to codify stuff, gonna have to
Les McKeown:start writing things down, gonna have to be able to replicate
Les McKeown:what we do and not make it up. It's too complicated to do that
Les McKeown:anymore, and for certainly for the processors, synergists
Les McKeown:usually on a good day, the visionaries, they accept that
Les McKeown:and see that, and the operators, and on a bad day, the
Les McKeown:visionaries are looking at it and saying, horrible, you know,
Les McKeown:why do I have to fill in this thing at the end of every day,
Les McKeown:or whatever, and so, yes, you can be in both, and that's
Les McKeown:actually easier to deal with, because giving shared
Les McKeown:vocabulary, it's like that old cheesy story of the, is it five
Les McKeown:blind men, you know, blindfold. The men who are backed up to an
Les McKeown:elephant, and they each pull a different part, you know, one's
Les McKeown:got the tail, one's got the ears, so forth. They all
Les McKeown:describe a completely different thing. If that's what's going
Les McKeown:on, and you can take the blindfolds off, and everybody
Les McKeown:can go, "Oh, right. So you are in treadmill, that's fair
Les McKeown:enough. How can we help? You are in white water. So there are
Les McKeown:mechanical things that you can do with the other situation, you
Les McKeown:know, you're dealing with hard coded DNA, just how I think
Les McKeown:about things, and sometimes just intellectual purity isn't going
Les McKeown:to fix it, just showing somebody it's like I don't mean that the
Les McKeown:people involved here are bad people, but if you've ever tried
Les McKeown:to reason with an internet troll, eventually you work out
Les McKeown:that reason isn't on the table here, it's just not gonna make
Les McKeown:any difference whatsoever, a waste of time. Like, I want to
Les McKeown:say that sentence again. I'm not saying hard charging operators
Les McKeown:and big dogs are all like internet trolls. It's just that
Les McKeown:the thing that's being triggered isn't something that's fixed by
Les McKeown:logic. It's, it's such a deeply felt thing that, that, that,
Les McKeown:that's the work that's really, really hard in Whitewater. So,
Les McKeown:you're genuinely in whitewater, you've just got people for whom
Les McKeown:it really feels like treadmill, that's tough, tough work.
Scott Ritzheimer:Yeah, yeah, I think that it's important to
Scott Ritzheimer:address both of those issues. If I could put a bow on it, of
Scott Ritzheimer:saying, hey, we need to know what stage we are in, enterprise
Scott Ritzheimer:wide, and that the reason we're there is in large part because
Scott Ritzheimer:this group is there, this group is there, it really is both, and
Scott Ritzheimer:you almost can't address one without the other, but you do
Scott Ritzheimer:have to wrestle through the dual reality there, and I think a lot
Scott Ritzheimer:of teams come up short in that respect,
Les McKeown:And in doing that, one of the self-deprecating,
Les McKeown:say, one of the few things, but it's not true, one of the many
Les McKeown:things that age has helped me with is that it's really
Les McKeown:difficult to be of help to anyone dealing with that
Les McKeown:different set of perceptions, if you, as an individual, have an
Les McKeown:emotive buy-in to one of those specific perceptions yourself,
Les McKeown:and when I was younger, you know, it was a lot harder for me
Les McKeown:to be a real sounding board, being able to be objective and
Les McKeown:stepping back from the emotional concerns of all of that, you
Les McKeown:know, one of the things that I've always believed is that the
Les McKeown:ability to be not necessarily clinical, because that sounds,
Les McKeown:you know, less than human clinicians are not less than
Les McKeown:humans, so again, got to be careful, but the ability to be
Les McKeown:objective is such an important part of being a good skill
Les McKeown:architect, critical success practitioner, and you know,
Les McKeown:although I have my own preferences when it comes to the
Les McKeown:work I do, I can completely abstract from that, so let me
Les McKeown:ask you this. When you look at the founder's evolution, where's
Les McKeown:your natural, where's your heart? Which stage is the one
Les McKeown:that you most enjoy being in, and does that affect the way in
Les McKeown:which you interact and help other people,
Scott Ritzheimer:Yeah, yeah, 100% So this is an interesting
Scott Ritzheimer:one, because if I were to just say which stage, because I've
Scott Ritzheimer:been through most of them, not all of them, but most of them,
Scott Ritzheimer:which one did I enjoy the most? It was five hands down, not even
Scott Ritzheimer:close. I love the CEO stage when I finally figured out what that
Scott Ritzheimer:meant, and I'm pretty good at it. It works well for my makeup,
Scott Ritzheimer:and as soon as I got there and it got good, I sold the company.
Scott Ritzheimer:I don't know why I did that, but I left that, and one of the
Scott Ritzheimer:things that I realized I didn't have the model at the time that
Scott Ritzheimer:I did this, but when you are a level five CEO, crushing it in
Scott Ritzheimer:one domain, and you go start another business, you don't
Scott Ritzheimer:start it in level five. It's like same with predictable
Scott Ritzheimer:success. If you're in predictable success and you go
Scott Ritzheimer:launch another business unit, it doesn't launch in predictable
Scott Ritzheimer:success, it launches an early struggle, and in the same way I
Scott Ritzheimer:went all the way back to level one, had to figure out, like,
Scott Ritzheimer:what is this, what does it mean to actually be a coach. However,
Scott Ritzheimer:when I'm helping folks go through this process, I don't
Scott Ritzheimer:think that which stage you want to be in is the highest and best
Scott Ritzheimer:way of figuring out where you're trying to go, for me and how I
Scott Ritzheimer:coach. Folks, and now they choose whatever stage they want.
Scott Ritzheimer:I actually, I think all seven are equal. I didn't think that
Scott Ritzheimer:when I started the project, and several of my clients proved me
Scott Ritzheimer:wrong. All seven stages have a valid expression that can be
Scott Ritzheimer:wonderful and life-giving and fulfilling, and every bit of
Scott Ritzheimer:what you need it to be. Some of those is a little harder to
Scott Ritzheimer:believe than others, but it is true, and, and the book has
Scott Ritzheimer:seven of those examples, so you can actually see it from the
Scott Ritzheimer:real world, but I found that to accomplish what I wanted to
Scott Ritzheimer:accomplish, helping other founders ultimately build an
Scott Ritzheimer:organization that they love to lead, that's really what it
Scott Ritzheimer:boils down to, I can be most effective at that, achieving
Scott Ritzheimer:that vision for this organization in level two, and
Scott Ritzheimer:so I have even once my, my book of business was completely full,
Scott Ritzheimer:and the next obvious step is to bring in other coaches and
Scott Ritzheimer:start, you know, having them work for you and all that in a
Scott Ritzheimer:bag of chips, I realized that for the vision that I have for
Scott Ritzheimer:this organization, and what I want to do with it, level five
Scott Ritzheimer:is undoubted. I'm sorry, level two is undoubtedly the most
Scott Ritzheimer:effective tool to use for that vision, and so I have to make a
Scott Ritzheimer:really concerted effort to not accidentally get to level three,
Scott Ritzheimer:and kind of watch hiring people, and
Les McKeown:For your listeners, very quickly, just explain the
Les McKeown:difference between,
Scott Ritzheimer:yeah, level twos on its, on its best day,
Scott Ritzheimer:level two is a successful solopreneur, it's you with, you
Scott Ritzheimer:know, a couple of people that help out, you have less than a
Scott Ritzheimer:handful, because somewhere around hiring a handful, the
Scott Ritzheimer:game changes, and it's not about you doing what you love to do,
Scott Ritzheimer:it's about you managing a group of people who does something
Scott Ritzheimer:that hopefully moves us in the right direction, but so level
Scott Ritzheimer:two successful solopreneur, level three on its worst day is
Scott Ritzheimer:being a reluctant manager, but on its best days being a
Scott Ritzheimer:skillful manager, where you have arguably the most control to do
Scott Ritzheimer:during your day job, the thing that you enjoy the most. So, if
Scott Ritzheimer:you're like the, if you really like to sell, then you can hire
Scott Ritzheimer:other people to do the actual doing, and you can go have
Scott Ritzheimer:wonderful sales conversations until you're blue in the face.
Scott Ritzheimer:So, level three, being a skillful manager isn't about
Scott Ritzheimer:being a manager, it's about what being a manager allows you to do
Scott Ritzheimer:personally, but it happens when there's enough people that you
Scott Ritzheimer:actually have to manage them, and so that's the break point,
Scott Ritzheimer:and I have to be really conscientious of that breakpoint
Scott Ritzheimer:and make sure that I'm not committing to more work than I
Scott Ritzheimer:can do from level two,
Les McKeown:And here's an interesting thing you and I
Les McKeown:share that you know me well enough to know that I'm firmly a
Les McKeown:level two guy, and this is going to sound like, oh, well, of
Les McKeown:course, you know it was going to come up at some point. I'm
Les McKeown:surprised that too. I mean, this is a podcast, so AI has got to
Les McKeown:be talked about at some point, or we're clearly just two old
Les McKeown:fuddy duddies, not anyway. My personal discovery, and it's the
Les McKeown:one real revelation to me over the last year, is the degree to
Les McKeown:which AI genuinely helps me build a moat between this level
Les McKeown:two and level three transition, because the amount of stuff that
Les McKeown:I previously would have had to conduct a group of people to do
Les McKeown:that I can just invest like a morning setting up some really
Les McKeown:good way for AI to do it, and then put it on rinse and repeat,
Les McKeown:has been, you know, I.. I'm not going to use game changer, it's
Les McKeown:just an awful phrase, but it really has at least helped me
Les McKeown:use some game tactics that I would never have otherwise got.
Les McKeown:I think it's a wonderful tool if you want to stay in level two
Les McKeown:and you're going to try to minimize the gravitational pull
Les McKeown:into three
Scott Ritzheimer:Mechanically, what's happening is when you're
Scott Ritzheimer:maxed out in level two, you have three options, which, because
Scott Ritzheimer:you can't do it yourself anymore, so you either have to
Scott Ritzheimer:eliminate it. Hey, I'm just not going to do that anymore. You,
Scott Ritzheimer:that's really hard, and that was kind of the only choice. Level
Scott Ritzheimer:two, the only way to stay in level two is to over eliminate,
Scott Ritzheimer:just keep cutting, keep cutting, keep cutting, keep cutting, so
Scott Ritzheimer:you could stay in size. Then you can automate it, right? Which,
Scott Ritzheimer:again, this is where AI and natural language processing, and
Scott Ritzheimer:all of that, have have radically shifted what's available. The
Scott Ritzheimer:automate functionality 20 years ago was nothing compared to what
Scott Ritzheimer:it is today, which is nothing compared to what it will be two
Scott Ritzheimer:years from now, and and so the only the third tool, the only
Scott Ritzheimer:thing that we could really rely on if we were maxed out and
Scott Ritzheimer:didn't. To eliminate was to delegate, which is why you had
Scott Ritzheimer:to keep hiring and hire and hiring, and so, yeah, I couldn't
Scott Ritzheimer:agree more. I think what it allows folks to do is to thrive
Scott Ritzheimer:in level two at a much larger scale than was previously
Scott Ritzheimer:possible, and for us level two junkies, that's a pretty cool
Scott Ritzheimer:thing. It's a pretty cool thing. Well, Les, I'll give you the
Scott Ritzheimer:last word, and then we'll wrap up here.
Les McKeown:All right, my last word is a remaining question for
Les McKeown:you, which is, to what extent do you think you will be a changed
Les McKeown:person as a result, in say two or three years from now, as a
Les McKeown:result of what you've learned writing your own book, because I
Les McKeown:know that's something that years ago somebody said to me, you
Les McKeown:only ever really see true change in the rearview mirror, and
Les McKeown:that's true, and as I was being pulled through a hedge backwards
Les McKeown:in stage you're at now with my books, I didn't see anything
Les McKeown:like the impact. I couldn't see what the impact it was happening
Les McKeown:on me. What do you, how do you think you'll be changed by
Les McKeown:producing this great is it up to 400 pages now?
Scott Ritzheimer:I don't know what the final print version
Scott Ritzheimer:will be, but I think it's actually gonna be longer. I'm
Scott Ritzheimer:the guy in the Briar Bush being pulled backwards, so I just.. I
Scott Ritzheimer:can tell you, I'll have a few more scars along the way. But
Scott Ritzheimer:what the one of the things is to pull this back to founders of
Scott Ritzheimer:evolution for a second. One of the things I tell folks in level
Scott Ritzheimer:six to do is to write a book and don't publish it, because of how
Scott Ritzheimer:this process has always already changed me. Right, there's
Scott Ritzheimer:something that's I've written a lot of content, you know, I've
Scott Ritzheimer:published a bunch of videos, I've done a lot of different
Scott Ritzheimer:media types. Nothing comes close to the structural integrity that
Scott Ritzheimer:comes from from writing it out in a book to actually get that
Scott Ritzheimer:big of a cohesive thought all together in one place. I think
Scott Ritzheimer:is a profoundly beneficial exercise. So I can tell you, so
Scott Ritzheimer:far I know that all seven stages are desirable for some folks. I
Scott Ritzheimer:didn't know that coming in. I know that, like, how much you
Scott Ritzheimer:can boil down the world of what you have to focus on. That's so
Scott Ritzheimer:much clearer than it was before. So I use that moan practice and
Scott Ritzheimer:reminding myself what I need to be focused on, and the process
Scott Ritzheimer:of getting that out into the world is so much more stretching
Scott Ritzheimer:than I thought, like you and I have been talking recently about
Scott Ritzheimer:endorsements, and like the vulnerability of endorsements is
Scott Ritzheimer:uncharted territory for me, because it's like with this
Scott Ritzheimer:video, we'll post it in the world, it'll be live, we put an
Scott Ritzheimer:hour into it, and it's it's out there, and but when you've been
Scott Ritzheimer:writing in a dark basement room for months and months and months
Scott Ritzheimer:and months and months, and then you put it out in the world,
Scott Ritzheimer:that's a different feeling. So I expect there to be change there
Scott Ritzheimer:that I don't quite understand yet, but it's been quite the
Scott Ritzheimer:process. It's been quite the process. Well, last as always,
Scott Ritzheimer:it's a privilege and honor having you here, both as a
Scott Ritzheimer:friend, as a colleague, and a fellow thought partner. Yeah, so
Scott Ritzheimer:thankful for you and appreciative of our
Scott Ritzheimer:relationship. Thanks for being here. And for those of you
Scott Ritzheimer:watching and listening, you know your time and attention mean the
Scott Ritzheimer:world to us. I hope you got as much out of this conversation as
Scott Ritzheimer:I enjoyed it. At least I talked a lot, so I can't use my normal
Scott Ritzheimer:outro here, but I can't wait to see you next time. We'll see you
Scott Ritzheimer:there. Hey everyone, Scotty Timer here. Thank you so much
Scott Ritzheimer:for listening to the Start Scale and Succeed podcast. I hope this
Scott Ritzheimer:episode gave you exactly what you need for the level you're in
Scott Ritzheimer:right now. If you want to discover what level you're in,
Scott Ritzheimer:take our 10 question founders evolution quiz for
Scott Ritzheimer:free@foundersquiz.com That's foundersquiz.com It'll pinpoint
Scott Ritzheimer:exactly where you are and give you tailored tips to move
Scott Ritzheimer:forward and reach that next level in your journey as a
Scott Ritzheimer:founder, if you got something out of today's episode, don't
Scott Ritzheimer:forget to subscribe, rate, or review. It helps us reach more
Scott Ritzheimer:founders like you. And let's be honest, it means a ton to me, my
Scott Ritzheimer:team, and all our incredible guests. So, keep starting,
Scott Ritzheimer:scaling, and succeeding, and I'll see you in the next
Scott Ritzheimer:episode.