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131: Do the H.U.S.T.L.E.
Episode 13116th March 2026 • Febrile • Sara Dong
00:00:00 00:39:09

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Drs. Priya Nori and Gonzalo Bearman teach us how to do the H.U.S.T.L.E. - to improve our consult fitness!

Journal article link: https://academic.oup.com/cid/advance-article-abstract/doi/10.1093/cid/ciaf672/8369005

From Clinical Infectious Diseases

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Febrile is produced with support from the Infectious Diseases Society of America (IDSA)

Transcripts

Sara Dong:

Hi everyone.

Sara Dong:

Welcome to Febrile, a cultured podcast about all things infectious disease.

Sara Dong:

We dive into ID clinical reasoning diagnostics, antimicrobial management.

Sara Dong:

I'm Sara Dong, your host, and today I'm quite thrilled to have two guests here

Sara Dong:

so we can talk about working towards improved consult fitness, but before we

Sara Dong:

get into the topic, I'll have our guests say hello and introduce themselves.

Priya Nori:

Hi.

Priya Nori:

Great to be here, Sara.

Priya Nori:

Thank you for the invitation.

Priya Nori:

We're thrilled.

Priya Nori:

We're huge fans of the pod.

Priya Nori:

So I am Priya Nori.

Priya Nori:

I am an adult infectious diseases doc at the Albert Einstein College

Priya Nori:

of Medicine in the Bronx, New York.

Priya Nori:

Here I do stewardship.

Priya Nori:

I do OPAT.

Priya Nori:

Um, sort of very random in the mix with lots of different things, but I

Priya Nori:

am close collaborators with our other guest today on multiple writing projects,

Priya Nori:

but also our academic journal, which is Antimicrobial Stewardship and Healthcare

Priya Nori:

Epidemiology, which is a SHEA (Society of Healthcare Epidemiology of America)

Priya Nori:

journal that we both work on together.

Priya Nori:

And I'm gonna kick it over to my co-guest.

Gonzalo Bearman:

Thanks, and thanks for those kind words, Priya.

Gonzalo Bearman:

I'm Gonzalo Bearman.

Gonzalo Bearman:

I'm an infectious disease specialist at the Virginia Commonwealth University, also

Gonzalo Bearman:

known as the Medical College of Virginia.

Gonzalo Bearman:

And I've been the division chair here for about 12 years.

Gonzalo Bearman:

I'm also a healthcare epidemiologist by training, and as Priya said,

Gonzalo Bearman:

uh, we work, uh, I'm the editor.

Gonzalo Bearman:

She's the deputy editor of the Antimicrobial Stewardship Healthcare

Gonzalo Bearman:

Epidemiology Journal from SHEA.

Gonzalo Bearman:

So it's a pleasure to be with you.

Gonzalo Bearman:

Thank you so much.

Sara Dong:

Perfect.

Sara Dong:

And you guys have a podcast for the journal too that you host.

Sara Dong:

So

Gonzalo Bearman:

Yeah,

Sara Dong:

we'll plug that and link to it.

Sara Dong:

So folks,

Gonzalo Bearman:

nice.

Sara Dong:

are hopefully already listening, but just in case.

Gonzalo Bearman:

Thank you.

Sara Dong:

So as everyone's favorite cultured podcast, we always like

Sara Dong:

to kick it off by asking if you wouldn't mind sharing a little piece

Sara Dong:

of culture, just something fun, um, things that bring you happiness.

Sara Dong:

Priya, maybe I'll start with you.

Priya Nori:

Sure.

Priya Nori:

So I was thinking about this a lot yesterday, Sara.

Priya Nori:

And I, there's a, there's a lot of things I do.

Priya Nori:

I mean, I have a low key like skincare obsession.

Priya Nori:

I shop a lot.

Priya Nori:

I'm a, I'm a stage mom, but you know, separate from all of that.

Priya Nori:

I did wanna plug that we have an interest group called South Asians in ID, which

Priya Nori:

is an official IDSA interest group.

Priya Nori:

And something cool that we do is we have a book club where

Sara Dong:

Nice.

Priya Nori:

try to read works by like South Asian diaspora writers.

Priya Nori:

Or anyone adjacent.

Priya Nori:

we recently read the latest book by Kiran Desai, which is the Loneliness of Sonia

Priya Nori:

and Sunny, which is a, a great read.

Priya Nori:

Um, highly recommend.

Priya Nori:

And, yeah, I wanted to plug that group and say what's up to them all.

Priya Nori:

I know that they will be listening at some point.

Sara Dong:

Love it.

Gonzalo Bearman:

So I like that book club Priya, you gotta invite me one day.

Gonzalo Bearman:

How many years do we need to work

Priya Nori:

adjacent.

Priya Nori:

You certainly spend enough time with me to be a brown adjacent.

Gonzalo Bearman:

Okay, well, uh, in terms of the culture, I guess

Gonzalo Bearman:

I should say that I'm Argentine born, you know, Argentine American.

Gonzalo Bearman:

I have two passports, Argentina, USA.

Gonzalo Bearman:

So naturally I'm obsessed with soccer, with being from Argentina, playing

Gonzalo Bearman:

or watching, more watching now.

Gonzalo Bearman:

So I spent a lot of time doing that and uh, I've been playing

Gonzalo Bearman:

the drum since I was a boy.

Gonzalo Bearman:

So I spent a lot of time on the drum set and playing with my cover band.

Gonzalo Bearman:

So that, do a little something outside of work.

Gonzalo Bearman:

It's not all work and no play.

Sara Dong:

Very nice.

Sara Dong:

Well, I'll start by thanking you guys for creating this article, so

Sara Dong:

I want to point listeners to, from Clinical Infectious Diseases, CID.

Sara Dong:

There was a viewpoint entitled H.U.S.T.L.E., a consult fitness guide

Sara Dong:

for infectious disease providers.

Sara Dong:

And so, I'll start by asking, I mentioned that idea of consult fitness, which

Sara Dong:

you guys explore in this viewpoint.

Sara Dong:

So can you give us an intro?

Sara Dong:

What do you mean by that?

Sara Dong:

Consult fitness.

Gonzalo Bearman:

So a while ago, a couple years back, I read

Gonzalo Bearman:

an article, which wasn't new.

Gonzalo Bearman:

It was talking about excellence or clinical excellence.

Gonzalo Bearman:

You hear that term a lot, but, I was actually wondering, like,

Gonzalo Bearman:

has anyone ever defined that?

Gonzalo Bearman:

And it's been defined, it defined both for just general clinical

Gonzalo Bearman:

medicine and also infectious disease.

Gonzalo Bearman:

And it comes down to a, a component of not only having an understanding,

Gonzalo Bearman:

the knowledge and the ability to practice medicine, but really also

Gonzalo Bearman:

having a scholarship component to it.

Gonzalo Bearman:

And it was really very academic medicine focused, if you know what I mean.

Gonzalo Bearman:

And it kind of led to the next step, which is consult fitness, which is.

Gonzalo Bearman:

Yeah, there's maybe a component of being somewhat physically fit

Gonzalo Bearman:

that was inspiring from that, but that's not really the inspiration.

Gonzalo Bearman:

The idea is that if you have consult fitness, not only are you knowledgeable

Gonzalo Bearman:

and skillful as a consultant, but you can navigate the system and you know how to

Gonzalo Bearman:

navigate the system effectively to triage.

Gonzalo Bearman:

You know, manage things, uh, back burner things, prioritize things, manage a

Gonzalo Bearman:

team, et cetera, et cetera, all during the course of a day to day while

Gonzalo Bearman:

maintaining that academic scholarly edge also in the background, I dunno, Priya,

Gonzalo Bearman:

did I, did I cover most of it there?

Gonzalo Bearman:

Yeah.

Priya Nori:

Yeah, absolutely.

Priya Nori:

And I will say that you walk this walk.

Priya Nori:

I don't necessarily.

Priya Nori:

Which is why it's really beneficial for me to partner with someone like

Priya Nori:

Gonzalo who can keep me on track and say, why are you doing that?

Priya Nori:

That's absurd.

Priya Nori:

You need to stop doing that.

Priya Nori:

I'm better now.

Priya Nori:

But I started as a very unfit ID consultant in the sense that, you know,

Priya Nori:

I would write these really illustrative, beautiful notes, but they weren't really

Priya Nori:

impressing anyone, but, but me and my ID colleagues and, I probably spend

Priya Nori:

too much time in chats just engaging people and wasting a lot of time.

Priya Nori:

And so, I needed this, I needed to go through the exercise of working on this

Priya Nori:

with Gonzalo as much as I needed to share some of these ideas with, with

Priya Nori:

the people that I work with every day.

Sara Dong:

Yeah, you guys propose this framework HUSTLE.

Sara Dong:

We're gonna go through the letters, but before we do, I thought it might

Sara Dong:

be nice what you were thinking about when you started collaborating on

Sara Dong:

writing this, the goals that you were thinking about as you were crafting

Sara Dong:

the different letters of the acronym.

Gonzalo Bearman:

Well, I mean, the underlying goal for me was to put into

Gonzalo Bearman:

words and hopefully the publication that the ID community would read

Gonzalo Bearman:

on how do we reclaim or claim our workflow, maintain our focus, regulate

Gonzalo Bearman:

and manage our energies and really set the agenda in infectious disease.

Gonzalo Bearman:

Because one thing we've learned, I think with the pandemic in the rearview

Gonzalo Bearman:

mirror is like if we don't set the agenda, someone will set it for us.

Gonzalo Bearman:

You, you heard about all these experts popping up.

Gonzalo Bearman:

It had nothing to do with infectious disease and epidemiologists.

Gonzalo Bearman:

So we are the experts in this field and we're the ones who should be

Gonzalo Bearman:

saying what we will and will not do and when we'll do it, so to speak.

Gonzalo Bearman:

And that's really kind of one of the primary drivers.

Gonzalo Bearman:

Now, the acronym itself.

Gonzalo Bearman:

I'd probably have to give more kudos to, to Priya on that.

Gonzalo Bearman:

Um, I'll turn it over to her 'cause she had a good idea with that.

Gonzalo Bearman:

Take it away.

Priya Nori:

Okay.

Priya Nori:

So, and I can't even really remember the moment that we stumbled

Priya Nori:

upon the title, but we do in our regular conversations often speak

Priya Nori:

about boots on the ground issues.

Priya Nori:

So Gonzalo, uh, leads his division, but he is a rare type of division

Priya Nori:

chief that spends a lot of time in the clinic and on the consult service.

Priya Nori:

He is going through a lot of the same challenges that me as a

Priya Nori:

just kind of middle manager type faces on the wards every day.

Priya Nori:

And so we have these really robust conversations about, Hey,

Priya Nori:

can you believe this happened?

Priya Nori:

Um, what should we do about this?

Priya Nori:

Why do we allow ourselves to undergo, you know, a certain kind

Priya Nori:

of, um, martyrdom or whatever.

Priya Nori:

And so that's where these ideas and this is how the whole thing came together

Priya Nori:

basically is our lived experience coming from two different perspectives.

Priya Nori:

Um, so HUSTLE, uh, probably comes from my long time love and being a connoisseur

Priya Nori:

of hip hop, and I happened to work in the Bronx, which is the birthplace of hip hop.

Priya Nori:

I trained here.

Priya Nori:

I was a med student here too.

Priya Nori:

I've been here for a long time, so it's always like rap culture's kind

Priya Nori:

of always on the front of my mind.

Priya Nori:

and, uh, I listened to a lot of, uh, early 1990s or 2000s rappers who

Priya Nori:

used to talk about the hustle a lot.

Priya Nori:

And I think there's a lot there for us that, um, it's about the work

Priya Nori:

ethic and the elbow grease and we wanted to bring some of that in here.

Gonzalo Bearman:

Yeah, definitely.

Gonzalo Bearman:

Priya is more hip hop and I'm more rock and roll, but had been left,

Gonzalo Bearman:

left to my devices, we probably had a rock and roll quote like Tom Petty

Gonzalo Bearman:

or something like that saying, using one of his famous, famous lyrics.

Gonzalo Bearman:

Even the losers get lucky sometimes.

Gonzalo Bearman:

You know, we don't wanna be losers and we wanna be lucky all the time, you

Gonzalo Bearman:

know, so we wanna set the agenda, so,

Sara Dong:

Yeah, love.

Priya Nori:

not in a DJ T sense, right?

Priya Nori:

I don't wanna be losers.

Sara Dong:

Uh, well, okay, so we wanna take on the HUSTLE mindset.

Sara Dong:

So, uh, we're gonna walk through the letters.

Sara Dong:

I'll introduce the letters and have you give a little insight

Sara Dong:

into, um, what you were thinking.

Sara Dong:

So we're starting with H, Hone your skills, set

Sara Dong:

boundaries, manage expectations.

Gonzalo Bearman:

Alright, Priya, do you want me to take that?

Priya Nori:

Yes, this is, anyone that knows you and reads this paper.

Priya Nori:

It is like you screaming off the page.

Priya Nori:

So I think you should start.

Gonzalo Bearman:

Okay, well maybe I'll try not to scream, but alright.

Gonzalo Bearman:

So hone your skills, set limits, and and manage expectations.

Gonzalo Bearman:

Really honing your skills of consult management or managing your service.

Gonzalo Bearman:

Setting limits.

Gonzalo Bearman:

And I think this is really important because I've learned this by being a

Gonzalo Bearman:

division chair for 12 years and seeing the other 11 or 10 division chairs around

Gonzalo Bearman:

me, how they set limits with their teams.

Gonzalo Bearman:

Like, we don't do these consults, we're not available unless you have

Gonzalo Bearman:

tissue, tissue, uh, uh, histopathology.

Gonzalo Bearman:

We as oncologists, were not interested.

Gonzalo Bearman:

You know, you've heard these things before

Sara Dong:

Yeah.

Gonzalo Bearman:

and it's like we seem to drop everything when we get a call.

Gonzalo Bearman:

Forget a call, an epic chat.

Gonzalo Bearman:

Like that's

Sara Dong:

Hmm.

Gonzalo Bearman:

of a sudden all, uh, unbelievably important.

Gonzalo Bearman:

So we need to set limits and we don't work shifts, like let's take hospital

Gonzalo Bearman:

medicine, and, and then we may never work shifts 'cause we're never gonna

Gonzalo Bearman:

have an ID team with 85 people on it that would come in eight hour shifts in 24 7.

Gonzalo Bearman:

But we can set limits on what we think is a reasonable workday.

Gonzalo Bearman:

And this is referenced in the paper.

Gonzalo Bearman:

I'm saying now more than ever, that no one should work beyond 6:00 PM.

Gonzalo Bearman:

Now, what time do you start?

Gonzalo Bearman:

Well, that's up to you, but generally you should never

Gonzalo Bearman:

work more than 10 hours a day.

Gonzalo Bearman:

And the truth in my opinion is that the majority of ID consults, you may disagree,

Gonzalo Bearman:

Sara, Priya may disagree at times also are important, but they're not urgent.

Gonzalo Bearman:

They're important, but not urgent.

Gonzalo Bearman:

So we can say, you know, we will see x number of cases up until four o'clock and

Gonzalo Bearman:

then the last hour and a half or so are charting, and then we're out the door.

Gonzalo Bearman:

The next day starts, whatever's left over, it gets carried over.

Gonzalo Bearman:

And this is worth saying that expectation with the team is important because,

Gonzalo Bearman:

it should be an expectation across the team.

Gonzalo Bearman:

If, if I'm coming off service or I'm coming on service and someone

Gonzalo Bearman:

else is on service, they can kick over two to three cases to me.

Gonzalo Bearman:

It's no problem 'cause that's how we function.

Gonzalo Bearman:

Set limits, you know, so that we don't burn ourselves out.

Gonzalo Bearman:

So that, that's really kind of the, the underlying tone.

Gonzalo Bearman:

And we'll get back to the team at ethos shortly.

Sara Dong:

Yeah.

Sara Dong:

No, I, I have no disagreement so far.

Sara Dong:

I like that.

Sara Dong:

And important, not urgent.

Gonzalo Bearman:

Yeah.

Sara Dong:

All right, so for U, we have upgrade your toolbox.

Sara Dong:

So what kinds of things can we work on here?

Priya Nori:

This one might also be Gonzalo, but, he's a lot more tech savvy

Priya Nori:

than I am, and he's an early adopter of some of these AI based tools and stuff.

Priya Nori:

I'm sort of a slow adopter, but, um.

Priya Nori:

I'll let him talk more about that.

Priya Nori:

I think

Gonzalo Bearman:

So you.

Priya Nori:

it's working out well for you, right?

Gonzalo Bearman:

I think mostly, I mean, AI it's not a savior.

Gonzalo Bearman:

It's neither a saboteur.

Gonzalo Bearman:

So I think you have to use it deliberately.

Gonzalo Bearman:

And the two examples that come to mind, I'll give you really three examples

Gonzalo Bearman:

that come to mind, that would be in kind of updating your tools, we use Epic.

Gonzalo Bearman:

I, I, I use Epic because that's the only option I have.

Gonzalo Bearman:

Maybe you have Cerner, who knows, but, uh, one is to, uh, when

Gonzalo Bearman:

you have an opportunity to do AI generated note taking, learn it.

Gonzalo Bearman:

Learn how to do that.

Gonzalo Bearman:

You can usually even modify your speech and the way you summarize things, so

Gonzalo Bearman:

the AI note generation actually picks up your differential diagnosis and

Gonzalo Bearman:

action plan quite easily, and it saves you so much time in documentation.

Gonzalo Bearman:

I've gotten so much better the last three months on that.

Gonzalo Bearman:

That's number one.

Gonzalo Bearman:

Number two, within Epic, for example, we have Up to Date embedded.

Gonzalo Bearman:

I think everyone else does.

Gonzalo Bearman:

Uh, if you're not aware of, UpToDate has an AI generated assistant within it

Gonzalo Bearman:

now that uses UpToDate exclusively, or the data within UpToDate to answer your

Gonzalo Bearman:

specific questions or queries by ai.

Gonzalo Bearman:

And sometimes instead of doing a long winded literature search, when you

Gonzalo Bearman:

have one really simple question, you type in your question to UpToDate

Gonzalo Bearman:

and you can generally, I would say trust the source because the authors

Gonzalo Bearman:

of UpToDate are peer reviewed, referenced, et cetera, et cetera.

Gonzalo Bearman:

So that'd be another example.

Gonzalo Bearman:

The third is, and this is hit or miss, but I think it's going only

Gonzalo Bearman:

going to get better even when you do a consult and you open up a new,

Gonzalo Bearman:

a new note or a note in, in Epic.

Gonzalo Bearman:

You can summarize the hospitalization by hitting AI summary of the hospital stay.

Gonzalo Bearman:

Now it may not capture everything you want, but it may give you about

Gonzalo Bearman:

75 to 80% of what you need to get started and really to minimize your

Gonzalo Bearman:

time hunting and pecking and clicking within the electronic medical record.

Gonzalo Bearman:

So those are some examples.

Gonzalo Bearman:

I think that we should always be on the lookout for technologies or shortcuts that

Gonzalo Bearman:

can, you know, hedge our efficiencies that can give us a little bit bit of leverage

Gonzalo Bearman:

where we previously didn't have have that.

Sara Dong:

Yeah, and I feel like like even outside of AI folks who like lovingly

Sara Dong:

call themselves luddite, it's like just taking the time to go through and set up

Sara Dong:

shortcuts, set up your epic, so that's

Gonzalo Bearman:

Yeah,

Sara Dong:

it's in a flow that works for you.

Gonzalo Bearman:

Correct.

Sara Dong:

I feel like as a trainee, we often do that.

Sara Dong:

We have an hour in orientation where someone who's a little bit more senior

Sara Dong:

teaches folks how to set up their epic.

Sara Dong:

And I think we maybe don't do that as much for faculty or, or people

Sara Dong:

get rolling and they just don't think about, but it's so worth your time

Gonzalo Bearman:

Correct.

Sara Dong:

to just streamline it.

Gonzalo Bearman:

Agreed.

Gonzalo Bearman:

Whatever you can do to leverage your documentation time or make

Gonzalo Bearman:

it shorter and more efficient, I think is probably gonna help us.

Gonzalo Bearman:

'cause we're, we're really there to make diagnoses and decisions.

Gonzalo Bearman:

Right, Sara?

Sara Dong:

Yep.

Gonzalo Bearman:

Diagnose and decide that's it.

Gonzalo Bearman:

Not to do a bunch of charting and tapping, et cetera, et cetera.

Gonzalo Bearman:

That's not really what we're there for.

Sara Dong:

Yeah.

Sara Dong:

We have to remind, I have to remind myself frequently.

Sara Dong:

You're not just here to write notes.

Gonzalo Bearman:

But you're here to make decisions and give recommendations.

Gonzalo Bearman:

If people don't want to follow 'em, that's a different discussion.

Priya Nori:

That's forthcoming, I think.

Priya Nori:

Right?

Priya Nori:

going with that one as our next, uh, commentary.

Sara Dong:

Yeah.

Priya Nori:

Hopefully Paul Sax will go for it, uh, once again, he is been

Priya Nori:

very generous, uh, to us so far, but

Sara Dong:

Yeah.

Sara Dong:

All right.

Sara Dong:

Well, we're going on to S now, um, seeking an effective individual slash

Sara Dong:

team approach to consults and curbsides.

Priya Nori:

Hmm.

Sara Dong:

Yeah.

Sara Dong:

Who wants to take this one?

Priya Nori:

Yeah, I think so.

Priya Nori:

But probably what I would share has to do with our combination of, of strategies

Priya Nori:

for this, but um, there should be a certain expectation across the ID service

Priya Nori:

that these are the boundaries we're setting and these are the expectations

Priya Nori:

for coverage or being a team player.

Priya Nori:

If somebody suddenly falls ill or there's a, a family emergency

Priya Nori:

or something bad happens, we all need to have each other's back.

Priya Nori:

And it can't just be the same old people filling in when a need arises

Priya Nori:

and, uh, nor can one person have, um, a different set of conditions that,

Priya Nori:

that they don't necessarily pull their weight in terms of coverage, et cetera.

Priya Nori:

So, for instance, um, sometimes I've heard that, uh, it often falls on

Priya Nori:

the junior faculty or the young, younger people on faculty to cover

Priya Nori:

holes, gaps in the schedule if there's a sudden departure or something.

Priya Nori:

But you know, these are also the folks with the small children with childcare

Priya Nori:

issues and for whom there are certain constraints where they can't always just

Priya Nori:

like drop what they're doing and cover, and maybe it is the more senior attendings

Priya Nori:

who don't have those same challenges anymore, that can, um, pitch in.

Priya Nori:

Of course that's not fair.

Priya Nori:

It shouldn't always fall on on one, one group.

Priya Nori:

It should be very balanced.

Priya Nori:

So there should be a certain out loud expectation for collegiality and uh,

Priya Nori:

just having each other's back because, you know, we spend more time at work

Priya Nori:

probably with these folks, with our ID family than often with the folks at home.

Priya Nori:

Gonzalo, you have anything to add from your perspective as a chief?

Gonzalo Bearman:

I mean, I think that what I, I've learned more than ever that.

Gonzalo Bearman:

Just like football or soccer.

Gonzalo Bearman:

My favorite sport, this is a team sport.

Gonzalo Bearman:

It really is.

Gonzalo Bearman:

And team sports thrive on individual talents working within a team ethos

Gonzalo Bearman:

and a team kind of tactical plan.

Gonzalo Bearman:

And the same really holds in ID 'cause in an ID division like mine.

Gonzalo Bearman:

There's transplant specialists, musculoskeletal specialists, HIV

Gonzalo Bearman:

specialists, general infectious disease, and you get the point.

Gonzalo Bearman:

There's just a variety of different doctors.

Gonzalo Bearman:

Uh, each with their own interest, but also agreeing to work within the confines

Gonzalo Bearman:

and the expectations of the team.

Gonzalo Bearman:

And it's become really apparent to me as you, as we stress the team kind of

Gonzalo Bearman:

ethos the individuals are going to have.

Gonzalo Bearman:

Uh, what's the word I'm searching for?

Gonzalo Bearman:

There are gonna be challenges, whether it's daycare challenges, personal sick

Gonzalo Bearman:

leaves or sick, uh, issues, maybe family issues, uh, issues with spouses, et

Gonzalo Bearman:

cetera, et cetera, that we have to be available to cover them collectively and,

Gonzalo Bearman:

and there should never, ever be pushback.

Gonzalo Bearman:

Like, I can't help you today.

Gonzalo Bearman:

If you're on service, you're one of the four to five people on service.

Gonzalo Bearman:

There should be a just, it is an agreement, you will help out.

Gonzalo Bearman:

Or if you're not on service, you're next up, so to speak.

Sara Dong:

Yeah.

Sara Dong:

So for T, Take action and Lead, maybe I'll lump those, uh, together,

Sara Dong:

kind of like you did in the paper.

Priya Nori:

I think this is one of my favorites.

Priya Nori:

Um, so the taking action part has to do with this kind of renewed and

Priya Nori:

urgent sense of advocacy that I think falls in the ID wheelhouse, generally

Priya Nori:

speaking, but sort of now more than ever.

Priya Nori:

Advocacy is one of the ways that we're gonna improve our day-to-day

Priya Nori:

circumstances and that we're gonna leverage and remind people what

Priya Nori:

our value is in hospital systems.

Priya Nori:

So, while we are not necessarily folks who thought a lot about

Priya Nori:

advocacy, let's say before 2024, 25.

Priya Nori:

Um, suddenly we found ourselves, really thinking and talking about it a lot.

Priya Nori:

I've been involved with a lot of IDSA related advocacy, um, causes

Priya Nori:

around workforce and around billing.

Priya Nori:

I think one of their true successes has been the modifier codes.

Priya Nori:

Um, I know Gonzalo, uh, works a lot with IDSA as pertains.

Priya Nori:

Um,

Sara Dong:

Hmm.

Priya Nori:

compensation and work standards, et cetera.

Priya Nori:

Let 'em talk about that.

Priya Nori:

Yeah, it was kind of our call to action that you have to

Priya Nori:

like step up to the plate.

Priya Nori:

This is urgent.

Priya Nori:

Gloves are off.

Priya Nori:

Um, if not now, then when, and so that's where the, those

Priya Nori:

two letters come into play.

Gonzalo Bearman:

Yeah.

Priya Nori:

We'll put them together.

Gonzalo Bearman:

And you mentioned, uh, Priya compensation, and, uh,

Gonzalo Bearman:

things I'm doing still with the IDSA.

Gonzalo Bearman:

The bottom line is, you know, people wanna feel that they're being

Gonzalo Bearman:

compensated fairly and appropriately.

Gonzalo Bearman:

Uh, it, it may be unrealistic, Sara to say, Hey, I'm a first year ID doctor.

Gonzalo Bearman:

I wanna make a million dollars a year.

Gonzalo Bearman:

You know, that's kind of unrealistic.

Gonzalo Bearman:

Uh, but we can be aggressive in our negotiations with our

Gonzalo Bearman:

respective compensation plans.

Gonzalo Bearman:

And the way to do that is to understand the market and also to understand

Gonzalo Bearman:

what academic medicine is doing, not only nationwide, but around you.

Gonzalo Bearman:

Particularly if you're in, in an area that has multiple academic medical centers

Gonzalo Bearman:

that you can, or your competitors, and.

Gonzalo Bearman:

Really that, that get leads to the point of, getting to more creative FTE models.

Sara Dong:

Mm-hmm.

Gonzalo Bearman:

I guess I'm the inaugural chair of the IDSA Division

Gonzalo Bearman:

Chairs Community of Practice.

Gonzalo Bearman:

Now go into my third year, and I tell you that because when we took over

Gonzalo Bearman:

that project or started their project, launched it two years ago, there was no

Gonzalo Bearman:

agreed upon standard as what does a 1.0 clinical FTE do in academic medicine?

Gonzalo Bearman:

Now we're almost there.

Gonzalo Bearman:

We've done a nationwide survey of division chiefs.

Gonzalo Bearman:

Manuscript and process gonna be submitted this year and published in

Gonzalo Bearman:

CID or OFID, we hope, uh, sanctioned by the IDSA and supported by them.

Gonzalo Bearman:

That gives us parameters.

Gonzalo Bearman:

If you're a 1.0 FTE, you do x number of weeks.

Gonzalo Bearman:

Here's the range on service.

Gonzalo Bearman:

Here are the number of days in clinics you typically do.

Gonzalo Bearman:

This is your kind of admin time, and, and how does that equate to

Gonzalo Bearman:

the number of hours per year and general, the number of RVs generated.

Gonzalo Bearman:

And we need those leverage points to really advocate for our teams.

Gonzalo Bearman:

Otherwise, you're going up against compensation plans or compensation

Gonzalo Bearman:

boards and say, industry standard is such, and like, where's that?

Gonzalo Bearman:

You know, it was published in some, some industry magazine, which

Gonzalo Bearman:

really got no input from that.

Gonzalo Bearman:

So that's been very helpful for us at VCU advocating for our work standards.

Gonzalo Bearman:

The number of sessions or number of hours that we work and also kind of

Gonzalo Bearman:

the compensation model, uh, in terms of academic rank, assistant, associate,

Gonzalo Bearman:

and full professor based on national compensation, uh, parameters for

Gonzalo Bearman:

people in an ID and at that level.

Gonzalo Bearman:

And very helpful actually.

Gonzalo Bearman:

You have to be proactive.

Sara Dong:

Very excited about that, um, publication, I know

Sara Dong:

that had been a work in progress.

Sara Dong:

All right, so we're wrapping up towards the end of hustle.

Sara Dong:

So E emphasizing our role in efficiency.

Sara Dong:

So how can we pitch ourselves best?

Gonzalo Bearman:

So,

Gonzalo Bearman:

I think the underlying theme, and this is gonna sound a little, I don't

Gonzalo Bearman:

know if it sounds boastful or slightly crass, and I don't mean to be that way.

Gonzalo Bearman:

It's like you wanna be so good that you can't be ignored.

Sara Dong:

Mm.

Gonzalo Bearman:

So we as ID wanna be so good that we can't be ignored.

Gonzalo Bearman:

How do you do that?

Gonzalo Bearman:

Well, you not only do we take care of patients, high quality,

Gonzalo Bearman:

et cetera, et cetera, but that's not what the hospital sees.

Gonzalo Bearman:

You wanna have steady revenues, so you'd always want your revenues to be

Gonzalo Bearman:

steady, if not climbing, that helps.

Gonzalo Bearman:

But the important thing is to also emphasize what we're doing

Gonzalo Bearman:

to further the hospital mission.

Gonzalo Bearman:

This is how we've increased your access.

Gonzalo Bearman:

This is how we decrease your length of stay.

Gonzalo Bearman:

This is how we decrease your cost in the pharmacy with a stewardship program.

Gonzalo Bearman:

This is the number of infections we've averted with the healthcare

Gonzalo Bearman:

infection prevention programs.

Gonzalo Bearman:

You know, they've expanded orthopedics.

Gonzalo Bearman:

Now we're seeing more than ever number of cases.

Gonzalo Bearman:

We have a musculoskeletal service.

Gonzalo Bearman:

This is the expansion of people in referrals we're getting from the

Gonzalo Bearman:

community to, you know, move that forward.

Gonzalo Bearman:

And the number of people we're now monitoring on OPAT.

Gonzalo Bearman:

So you wanna be very explicit.

Gonzalo Bearman:

It really comes down to being able to speak and what's in it for them.

Gonzalo Bearman:

You've gotta be able to speak that.

Gonzalo Bearman:

And if we don't speak that language clearly, coherently, persuasively, I

Gonzalo Bearman:

think we are doing ourselves a disfavor.

Gonzalo Bearman:

Priya.

Priya Nori:

I will add, and we talk about this a lot, which is understand what

Priya Nori:

the priorities of your employer are.

Gonzalo Bearman:

Yeah.

Priya Nori:

And who do you report to and what is the org chart?

Priya Nori:

While a lot of us in academic ID have appointment at medical schools

Priya Nori:

who may have formalized roles, don't think for a second that the suits

Priya Nori:

in charge of hospital pay lines and budgets and ROIs and such give,

Priya Nori:

you know, a fill in the blank about your travel to ID week to present an

Priya Nori:

oral abstract or this paper that you wrote or that paper that you wrote.

Priya Nori:

When they hear those things, what they actually hear is,

Priya Nori:

oh, when are they doing this?

Priya Nori:

Is it on my time and my dime?

Priya Nori:

Therefore, put all of that aside, put it in a separate bucket and focus

Priya Nori:

on what you're accountable to, to show the ROI on the the dollars and

Priya Nori:

cents that they're investing in you.

Priya Nori:

So if you can truly reorient yourself around successes related

Priya Nori:

to readmissions, length of stay reductions, some of these CMS metrics

Priya Nori:

and leapfrog scores and all that.

Priya Nori:

Um, not to say that should be all that we're about, but we do have to

Priya Nori:

play that game to a certain extent.

Priya Nori:

It, it is when you meet those metrics and you show that their

Priya Nori:

investment in you and your team has really paid off and paid off extra.

Priya Nori:

That's when you have the freedom to explore some of these other

Priya Nori:

things that you want to do or these other academic projects and such.

Priya Nori:

But remember, first and foremost, especially if you're a hospital based

Priya Nori:

employee like me to stewardship, infection prevention, you know what

Priya Nori:

have you, that essentially it's a business, it's a corporation.

Priya Nori:

You have to align your metrics and your successes with that kind of structure.

Gonzalo Bearman:

Right.

Gonzalo Bearman:

And it takes a knowledge of, as Priya alluded to, is understanding what

Gonzalo Bearman:

their priorities are at any given time.

Gonzalo Bearman:

And those priorities can shift, so you have to be aware of that too.

Gonzalo Bearman:

Uh, an example that recently comes to mind for us is, you know, we have

Gonzalo Bearman:

like, like many other institutions, VCU has gone and purchased a couple

Gonzalo Bearman:

community hospitals that are far away.

Gonzalo Bearman:

They're in the radius, the satellite now of VCU Health.

Gonzalo Bearman:

Obviously they don't have infectious disease doctors in the

Gonzalo Bearman:

countryside in rural Virginia.

Gonzalo Bearman:

So now we're their go-to people and we're now negotiating a contract with

Gonzalo Bearman:

telehealth services, et cetera, et cetera.

Gonzalo Bearman:

But the real thing that drives this interest is they don't want to have to

Gonzalo Bearman:

transfer people with just to VCU Health mothership, I wanna say, because they

Gonzalo Bearman:

have an ID prom that could be managed with just ID expertise via telehealth,

Gonzalo Bearman:

because transfers are a big problem here.

Gonzalo Bearman:

The place is always on diversion and always packed.

Gonzalo Bearman:

So, you know, negotiating or leveraging those things like we're

Gonzalo Bearman:

here to provide these services.

Gonzalo Bearman:

This is why we think we're owed this amount of money or

Gonzalo Bearman:

coverage or FTE support, 'cause it falls into that mission too.

Gonzalo Bearman:

You have to be very clear with these things.

Sara Dong:

The other thing I was gonna ask you both is I really appreciated how you

Sara Dong:

ended this with maintaining positivity.

Sara Dong:

Um, I mean, I try, I'm not gonna say it always happens, but I try to do that,

Sara Dong:

you know, personally at work and, and through things like Febrile, but, uh,

Sara Dong:

maybe thought, you could share, you know, any tips that you have on keeping

Sara Dong:

that ratio of positive to negative high, and particularly, you know, you

Sara Dong:

guys both wear a lot of different hats.

Sara Dong:

You're leaders, you know, how do you help create an environment where we

Sara Dong:

achieve that for everyone on the team?

Gonzalo Bearman:

Priya, do you wanna start with your team or your group?

Priya Nori:

Well, I can, um, but actually I was gonna ask you to

Priya Nori:

first explain what that principle is.

Priya Nori:

The, the

Gonzalo Bearman:

Oh, the positivity principle.

Gonzalo Bearman:

Yes.

Gonzalo Bearman:

It's so, it's referenced in the paper and the psychology.

Gonzalo Bearman:

Organizational psychology would suggest that we have a negativity

Gonzalo Bearman:

bias, all of us, myself included, that you need generally three positive

Gonzalo Bearman:

emotions to overcome a negative one.

Gonzalo Bearman:

So you're kind of going up the hill on this one, and the, so how do you do that?

Gonzalo Bearman:

You can't necessarily erase negative feelings.

Gonzalo Bearman:

You can't tell people don't be negative.

Gonzalo Bearman:

But you can try to build an environment and you have to be a role model in this,

Gonzalo Bearman:

in which you anchor on the positive things, the accomplishments, where

Gonzalo Bearman:

we're going, what's important to you.

Gonzalo Bearman:

If you're able to do that, what wins we've had to keep, uh, the momentum

Gonzalo Bearman:

and keep the focus more positive.

Gonzalo Bearman:

The other thing I'm more recently learning is as I meet with faculty

Gonzalo Bearman:

member and staff, not just faculty and APPs, is try to explore like,

Gonzalo Bearman:

what are your signature strengths?

Gonzalo Bearman:

Like, what do you really like about your job, or what do you like to do?

Gonzalo Bearman:

And play toward their signature strengths as much as possible.

Gonzalo Bearman:

If you can give them tasks or, or things are related to their signature strengths,

Gonzalo Bearman:

that is going towards positivity and the psychology and the psychol psychology

Gonzalo Bearman:

literature would suggest you don't need to be doing what you want or what you

Gonzalo Bearman:

like a hundred percent of the time.

Gonzalo Bearman:

Basically 20% of the time, if you're doing things that you think is value, you

Gonzalo Bearman:

think are valuable, you, you stay engaged.

Gonzalo Bearman:

So, you know, play to those kind of principles.

Priya Nori:

Yeah, I would just add that if somebody out there, if the

Priya Nori:

ID community right now is feeling particularly negative or morally

Priya Nori:

injured or hopeless, that is not you.

Priya Nori:

It is natural to feel that way right now.

Priya Nori:

A lot has happened in the past few years and it can seem hopeless and

Priya Nori:

that is probably a normal response to everything, the circumstances around us.

Priya Nori:

Um, and not to mention that a lot of what we're experiencing now

Priya Nori:

seems to have come hard and fast after the causes that we care about.

Priya Nori:

Health equity, uh, HIV, um, funding for research and public health, and these

Priya Nori:

are like, this is it almost shot an arrow right to the, the heart and the

Priya Nori:

core of who we are as a profession.

Priya Nori:

And so it's okay to feel those things right now.

Priya Nori:

So take a look at the 20% of the things that are within your immediate

Priya Nori:

domain or your grasp or your sphere of influence and, and see how

Priya Nori:

those things can be made better.

Gonzalo Bearman:

Right.

Priya Nori:

So, um, finding community within interest groups or affinity groups

Priya Nori:

or, doing some work through mentorship or some of these non medicine related,

Priya Nori:

but still, uh, community building things like book clubs, et cetera.

Priya Nori:

Now these are totally uncompensated and you have to build them in to your

Priya Nori:

very busy schedule, but it's very, very worthwhile because, uh, you'll

Priya Nori:

number one, speak to other people feeling the exact same things as you.

Priya Nori:

Um, they will help you to have the language and the tools to understand

Priya Nori:

what's going on and contextualize it and say, Hey, yes, that is wrong.

Priya Nori:

That is messed up.

Priya Nori:

I am being gaslit.

Priya Nori:

Nod to a another one of our publications.

Sara Dong:

Yeah.

Priya Nori:

Uh, but it can be, it's often, it's the only comfort that

Priya Nori:

we may have these days and, you know, it's its own act of resistance

Gonzalo Bearman:

Hmm.

Priya Nori:

because that little thing can become something bigger.

Priya Nori:

Like an interest group, uh, with starting with five people

Priya Nori:

around environmental issues.

Priya Nori:

Like Sustainable-ID can grow into a group of 50 people with a formal recognition

Priya Nori:

by a professional society, et cetera.

Priya Nori:

You never know where you can go with those things.

Priya Nori:

You never know who you may help and influence positively along the way.

Priya Nori:

And so I say find, look internally, see what are those things for yourself

Priya Nori:

and, and try to run with them.

Gonzalo Bearman:

Right, and don't, don't underestimate the, I guess,

Gonzalo Bearman:

the dividends of really small things.

Gonzalo Bearman:

Um, for example, I mean, everyone likes to have lunch every now and then, right?

Gonzalo Bearman:

Or have a cup of coffee, or I would imagine most people do at least.

Gonzalo Bearman:

So little acts like, you know, we'll have a, a lunch for the team, the

Gonzalo Bearman:

faculty only every month, open mic.

Gonzalo Bearman:

We can talk about whatever we want or talk about nothing, but there's

Gonzalo Bearman:

pizza and salad, and everyone's welcome and we just have a good time

Gonzalo Bearman:

eating lunch, or if you're on service.

Gonzalo Bearman:

When I'm on service, which is frequent enough, I buy

Gonzalo Bearman:

lunch for the team every time.

Gonzalo Bearman:

It's usually Thursday afternoon.

Gonzalo Bearman:

It's in the faculty lounge.

Gonzalo Bearman:

I bring in the whole team and we have lunch and we're not discussing cases.

Gonzalo Bearman:

It's a free flowing discussion.

Gonzalo Bearman:

Have a cup of coffee with one of your colleagues.

Gonzalo Bearman:

You know, let's go to the Starbucks in the hospital and just shoot the breeze.

Gonzalo Bearman:

Talk about projects and just talk, shoot the breeze for 20 minutes.

Gonzalo Bearman:

These are all engagement community building activities.

Gonzalo Bearman:

Uh, kudos to one of our faculty members and associate professor who just, uh,

Gonzalo Bearman:

who were organized an outing tomorrow night for people to go bowling.

Gonzalo Bearman:

I think there's a lot of people going and it has nothing to do with work

Gonzalo Bearman:

except that we all work together.

Gonzalo Bearman:

Uh, so that's, uh, that is something I think is great.

Gonzalo Bearman:

That's, that's community building.

Gonzalo Bearman:

It's kinda like that scene, uh, in, I think it was the Top Gun two movie,

Gonzalo Bearman:

which I saw, uh, when it came out a year or two ago, whenever that was

Gonzalo Bearman:

when I think the character played by Tom Cruise has his, his team

Gonzalo Bearman:

playing flag football on the beach.

Gonzalo Bearman:

And then the Admiral shows up and is like, what are you doing?

Gonzalo Bearman:

It's like you wanted a team.

Gonzalo Bearman:

I'm building you a team.

Gonzalo Bearman:

Yeah.

Gonzalo Bearman:

When you build a team, you just do things that are not directly related

Gonzalo Bearman:

to your, your immediate work tasks.

Gonzalo Bearman:

Go bowling.

Gonzalo Bearman:

We have a foosball table here.

Gonzalo Bearman:

We have a dartboard and throw around the corner.

Gonzalo Bearman:

It's there for anyone who wants to use it.

Gonzalo Bearman:

Take a break.

Gonzalo Bearman:

Play foosball.

Sara Dong:

Love it.

Sara Dong:

Um, well, I'll open it up one last time.

Sara Dong:

Any closing thoughts?

Sara Dong:

Anything else, you know, resources and articles that you wanna

Sara Dong:

point some of the listeners to

Gonzalo Bearman:

One article that just caught my eye, it caught my eye

Gonzalo Bearman:

so much that I invited her to come to VCU and she's coming next month

Sara Dong:

Nice.

Gonzalo Bearman:

Darcy Wooten from Washington University of St. Louis.

Gonzalo Bearman:

She's just published a paper in CID.

Gonzalo Bearman:

I think it's More than a Message, death by a thousand chats.

Gonzalo Bearman:

And I think she is like a home run, her and her team or her group really giving

Gonzalo Bearman:

us a clarity on like, look, these things, epic chat is neither savior, no saboteur.

Gonzalo Bearman:

That's from her paper, that there a lot of messaging.

Gonzalo Bearman:

It's excessive.

Gonzalo Bearman:

I think the, the number of messages per day by the ID service, at least at

Gonzalo Bearman:

Washington University of St. Louis is astonishing the number they're getting,

Gonzalo Bearman:

they quantified it, of which 99%, let me repeat, 99% were not urgent.

Gonzalo Bearman:

And what a distractor it is.

Gonzalo Bearman:

And she actually provides some solutions on what we can do about it.

Gonzalo Bearman:

So check out the paper.

Sara Dong:

Yeah, it's really great.

Sara Dong:

I also will second and say that it's excellent.

Priya Nori:

It is a great paper actually.

Priya Nori:

The timing for me was perfect.

Priya Nori:

I was at the end of a two week stretch on the teaching service at our busiest

Priya Nori:

hospital, and um, I was definitely snarking and throwing a lot of shade

Priya Nori:

in those epic chats by the end of it.

Priya Nori:

And, um, wasn't my best look like it.

Priya Nori:

There were med students involved and residents and fellows, and I definitely

Priya Nori:

wasn't being a kind of example of setting boundaries or any of those

Priya Nori:

things that we uphold as good qualities.

Priya Nori:

So when, when that came out, I said, oh, wow, I wish, uh, I wish this had dropped

Priya Nori:

maybe earlier, but I immediately sent it to my fellows, and we thought through

Priya Nori:

some of the situations where we could have, um, maybe done things differently.

Priya Nori:

So highly encourage your listeners to, to check that out.

Priya Nori:

Another one was a presentation at ID week, which, probably they're working

Priya Nori:

on the publication now is an abstract, where the study investigators from two

Priya Nori:

institutions, uh, totally geographically separated, looked at revenues related to

Priya Nori:

the new modifier codes, the complexity modifiers that IDSA worked on,

Gonzalo Bearman:

Right.

Priya Nori:

they found actually quite a difference across the divisions.

Priya Nori:

Um.

Priya Nori:

revenue generated based on these complexity add-on codes, and it's just,

Priya Nori:

you know, another tool in our toolkit to

Gonzalo Bearman:

You.

Priya Nori:

maximize the impact

Sara Dong:

Yeah.

Priya Nori:

of the work we're doing, both for ourselves, but for the

Priya Nori:

institutions we work for as well.

Priya Nori:

So we're really glad to see that people are now, I mean, the

Priya Nori:

science is super important, right?

Priya Nori:

It drives our field, it improves patient care.

Priya Nori:

It's extremely impactful, but it's really nice to see the community taking on

Priya Nori:

some of these workforce issues as well.

Priya Nori:

Because that's probably one of the biggest threats to our field going forward.

Priya Nori:

And, um, the future is a little uncertain in that way.

Priya Nori:

So we need to also focus the academic pursuit internally to see what kind

Priya Nori:

of research and data we can generate about our everyday types of issues.

Gonzalo Bearman:

Yeah, Sara, so if I may add one last comment is that, and

Gonzalo Bearman:

to kind of throw some numbers out there, uh, there's like over a million doctors

Gonzalo Bearman:

licensed in the United States slightly, maybe 1.1 million or something like that.

Gonzalo Bearman:

And ID is maybe 14, 15,000.

Gonzalo Bearman:

So we're less than 1% of the physician workforce.

Gonzalo Bearman:

Now, if this was a truly capitalistic system, then we'd be killing it, right?

Gonzalo Bearman:

'cause we're in high demand and low low supply.

Gonzalo Bearman:

But we know that's not the case.

Gonzalo Bearman:

We're in high demand and low supply and things are as they are.

Gonzalo Bearman:

But look, lining here, the silver lining is that, you know, we are in high demand.

Gonzalo Bearman:

We're a huge value to major health systems.

Gonzalo Bearman:

Whether it's because they need us for the hospitalists, they need

Gonzalo Bearman:

us for the transplant programs, they need us for musculoskeletal

Gonzalo Bearman:

infections, et cetera, et cetera.

Gonzalo Bearman:

We're in high demand.

Gonzalo Bearman:

So this is the time for us to say what or to be clear on

Gonzalo Bearman:

what we will and will not do.

Gonzalo Bearman:

We're not gonna get dismissed.

Gonzalo Bearman:

We're not gonna get fired as long as we're clear and coherent

Gonzalo Bearman:

and principled in our approach.

Gonzalo Bearman:

You know, there's, if you fire ID doctors, good luck getting new ones

Gonzalo Bearman:

because there's very few people coming outta training programs.

Gonzalo Bearman:

So we have more leverage, I guess, is the take home message than we think, and we

Gonzalo Bearman:

should use that leverage to our advantage.

Gonzalo Bearman:

Kind of set the agenda, claim our focus, maintain our sanity.

Sara Dong:

Thank you so much to Priya and Gonzalo for joining the episode today.

Sara Dong:

You can catch this viewpoint in Clinical Infectious Diseases entitled

Sara Dong:

H.U.S.T.L.E., a Consult Fitness Guide for Infectious Diseases Providers.

Sara Dong:

You can check out the website, febrile podcast.com to find the Consult Notes,

Sara Dong:

which are written compliments to the episodes with links to references,

Sara Dong:

our library of ID infographics, and a link to our merch store.

Sara Dong:

Febrile is produced with support from the Infectious Diseases Society of America.

Sara Dong:

Please reach out if you have any suggestions for future shows or

Sara Dong:

wanna be more involved with Febrile.

Sara Dong:

Thanks for listening.

Sara Dong:

Stay safe and I'll see you next time.

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