In this episode, Damien and Penny discuss their recent travels and their experiences with outsourcing and hiring employees. They share their stories of exploring different cultures, meeting new people, and experiencing new things. They emphasize the importance of proper organization and onboarding processes when it comes to hiring employees or outsourcing work.

They discuss how clear communication, space for brainstorming ideas, and proper documentation of processes can avoid situations where clients send work that is not aligned with what was promised. They cover topics such as the importance of onboarding and training when hiring new employees and outsourcing work.

Tune in as Damien and Penny to learn more about outsourcing and hiring employees!

[00:01 - 01:07] Opening Segment

• The conversation is about outsourcing and hiring employees, emphasizing the importance of proper organization and preparation before bringing on new team members
• Their recent hiring experiences and the importance of onboarding programs for new employees

[01:08 - 14:57] Navigating The Challenges Of Outsourcing

• Outsourcing operations have high expectations and little room for error
• Some firms are not prepared for outsourcing despite claiming to be
• Communication breakdowns can occur when different people are involved in the process
• Process and procedures are crucial for successful outsourcing
• Communication and understanding are key to resolving issues in outsourcing

[14:58 - 23:47] The Importance Of Onboarding And Workflow Management

• A story where an employee was unprepared to do a task, leading to an apology and a promise to fix
• Recording of training sessions for audit trail and better preparation
• Importance of individual user accounts for security and control
• Learning opportunities from mistakes and open communication between parties
• Hiring employees or outsourcing work requires setting them up for success

[23:48 - 34:00] Closing Segment

• Damien and Penny to listeners that workflow and task management tools are becoming increasingly important for smaller firms to successful

Tweetable Quotes

“Don't beat yourself up when things fall through the cracks… And use it as a learning opportunity.” - Penny Breslin

“Being prepared before this person walks through the door. And what those first minutes, hours, and days are going to be and hint, hint, it's not billable.” – Damien Greathead

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Websites: https://moneypennyllc.com/

LinkedIn: https://www.linkedin.com/in/damiengreathead/

Twitter: @Damien_GH

LinkedIn: https://www.linkedin.com/in/penny-breslin-0228b81/

Twitter: @pennyb57