Dealing with insurance is not fun. It’s frustrating, time-consuming, and the least enjoyable part about dentistry. But there are ways to make it tolerable! To share how, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, with three tips to get your team aligned and ready to have the insurance conversation with your patients. To increase your team’s confidence when talking about insurance, listen to Episode 754 of The Best Practices Show!

Learn More About Robyn:

• Send Robyn an email: robyn@actdental.com 
• Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: gina@actdental.com 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 754: https://www.youtube.com/@actdental/videos
• Register to access ACT’s Say This, Not That: https://form.jotform.com/221665137804153

Main Takeaways:

• Make sure your patient is the main focus, not their insurance.
• Be aligned with your team about your relationship with insurance.
• Your entire team must know the ins and outs of insurance, not just admin.
• Level up your verbal skills. Be intentional with words when talking to patients.
• Utilize technology wherever possible to save yourself time and increase accuracy.
• There is a time and place for outsourcing. But try to keep certain processes in-house.

Snippets:

0:00 Introduction.

1:37 Why this is an important topic.

3:25 Set aside time to align with your team.

4:01 Define your relationship with insurance.

7:12 Align on communication to develop trust with patients.

8:35 Develop your verbal skills.

9:23 Eliminate “but”, “however”, and “unfortunately”.

12:29 Utilize technology to your advantage.

14:49 Should you outsource certain processes?

17:32 Final thoughts.

Robyn Theisen Bio:

Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.