Nancy Dewald is Senior Director of Client Solutions at Cleinman Performance Partners, a consultancy that helps optometry practices grow through strategy, training, and performance improvement. With decades of experience, she supports independent practices across operations, coaching, and consulting. Nancy specializes in leadership development and created Cleinman’s Lead by Design program, equipping managers to communicate clearly, coach effectively, and build accountable, high-performing teams.

In this episode…

Leadership ability doesn’t automatically come with a promotion; it requires structure, support, and the right tools to help talented team members grow into their roles with confidence. How can practices take a more intentional, structured approach to developing their leaders?

With decades of experience in consulting, operations, and training, Nancy Dewald believes that leadership development starts by giving people the support they need before expecting them to succeed in a new role. She compares it to promoting a great flight attendant to co-pilot — the potential may be there, but training and resources are what keep the plane steady. When leaders are equipped with clear expectations, coaching skills, and practical tools, they feel less alone and more prepared to guide their teams well.

In this episode of the Cleinman Connect Podcast, Kim Carson is joined by Nancy Dewald, Senior Director of Client Solutions at Cleinman Performance Partners, to discuss the Lead by Design program and how it supports personal and professional growth. Nancy shares her perspective on leadership training, feedback and coaching, building trust and accountability, and also offers advice on handling difficult conversations.