Jon Johnson, Principal Customer Success Manager for Key Accounts at UserTesting, crashes the show to discuss how he manages the “biggest of the big” customers, including scheduling meetings (or not), sharing new features, and setting strategic goals. He and Dillon also chat about burnout and how to deal with it, doing better with the time we have, and they top it all off by tearing down one of the key phrases in Customer Success.

Who is Jon Johnson?

• LinkedIn
• UserTesting
• Spotify

Links:

• Apple TV’s Shrinking (44:43)
• Jon’s mopey CS playlists
• Consigliere (IYKYK) (51:35)
• CS Player of the Week:
  • Friend of the Pod Jean-Pierre Frost! (55:33)
• Referrals & Recommendations:
  • The High Growth Handbook (58:58)
  • How to Work with Jon (59:10) - Request access!
• CS Insider
• Pavilion

About this podcast:

If you like what you've heard,  please rate this podcast and subscribe to be notified of new episodes.

This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Find us on Instagram and TikTok at @lifetimevaluepodcast.

Mentioned in this episode:

Matik

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