The caregiver experience is one that’s deeply personal and unique. Understanding how to support caregivers means hearing their stories, and better understanding their needs and challenges, so that collaboratively-developed programs at the community level can support them. Nancy Myers, vice president of leadership system innovation at the American Hospital Association, leads this second episode of a four-part series of discussions on hospital and community partnerships that support family caregivers. In this episode, Nancy hears the personal story of caregiver Dale Harmon of Ventura, California, and talks to Janice Aharon-Ezer, clinical program manager at Ventura’s Community Memorial Health System, to understand how CMHS’s caregiver navigator program collaboratively supports Dale and others.