Taylor talks about Getting What you Measure - the importance of picking key metrics, and drawing your employees' attention to them consistently. You will get a high-level overview of what key metrics he measures in his company, and perspective on how to implement a similar plan in your business.

Snippets for Success is a new format of shows around 5 minutes. They are meant to be brief inspirations, and to provoke thought and development.

We are available at theblackwoodshow@gmail.com for critiques and listener questions - hope to hear from you!