In this Retail Technology Spotlight Series, Chris Walton sits down with Gagan Luthra, VP of Product at Impinj, to tackle one of retail's most persistent and expensive challenges: inventory distortion. With an estimated $1.7 trillion lost annually to inventory distortion, retailers have spent years investing in systems designed to improve accuracy. But what if the real problem isn't inventory at all? What if it's the data? Gagan explains how advances in RFID technology, including Impinj's Gen2X, are helping retailers move beyond inventory snapshots toward more accurate, real-time item-level visibility.

Chris and Gagan also explore what this looks like in practice, including how Zara and parent company Inditex have used RFID to improve inventory accuracy, reduce counting times, and minimize unsold merchandise. Plus, they discuss Impinj's vision for physical intelligence, the role of trusted data in powering agentic AI, and why the next big opportunity goes well beyond simply knowing what's on the shelf. From automated replenishment and loss prevention to food safety and supply chain orchestration, they unpack what it takes to turn better visibility into better business decisions.

Key Topics Covered:

• 00:02:20 - Why inventory distortion is really a data problem, not just an inventory problem
• 00:05:09 - What Impinj's Gen2X technology changes about RFID accuracy and reliability
• 00:07:19 - How better RFID communication enables continuous, real-time inventory visibility
• 00:09:38 - Why smaller RFID tags create new challenges for retailers
• 00:12:57 - How Zara and Inditex have used RFID to transform inventory accuracy and operations
• 00:17:31 - Where item-level visibility goes next, from grocery to supply chain traceability
• 00:20:54 - How physical intelligence and trusted data can unlock agentic AI
• 00:23:29 - Two lessons for successfully deploying RFID technology at scale

Over 8 years and nearly 200 episodes, the Retail Technology Spotlight Series has featured some of the biggest names and boldest thinkers in retail. Explore the full archive here: https://omnitalk.blog/category/spotlight-series-podcast/

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