Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could have saved Chris a lot of time and hassle.

Send us your customer service experiences or ask us anything by emailing us at UXSoup@strategyanalytics.com.

Chris on LinkedIn

Lisa on LinkedIn

Diana on LinkedIn

Strategy Analytics UX Innovation Practice