This episode features an interview with Christopher Shryock, SVP & Chief People Officer at Sam’s Club and your host Sultan Saidov, Co-Founder and President at Beamery. Christopher is responsible for all aspects of Human Resources across Sam’s Club, including identifying, attracting, developing, and rewarding talent, as well as building a diverse and inclusive organization for 100,000 associates across the U.S. and Puerto Rico.
Christopher discusses the importance of creating a great employee value proposition, why the most important KPI is how satisfied your customers are, and ways to grow by advancing investments in tech and in product, with member and associate tools.
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About Sam's Club:
Sam’s Club is a warehouse club with 597 locations across the U.S. and Puerto Rico. Sam’s Club is a division of Walmart and is a membership warehouse club, with $74 billion in net revenue and 600 locations, offering its members quality products at exceptional value that is unmatched by traditional retail. Every year they promote approximately 20,000 associates to jobs with more responsibility and higher pay, and offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.
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“We're much more conscious and we're much more cognizant of hiring people that are member obsessed. One, because that's better for our members, but two, because those people tend to stay with us longer and they tend to perform better.” - Christopher Shryock
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Episode TimeStamps
*(01:31) - Creating a great employee value proposition
*(04:56) - The components of building for leadership profiles
*(07:57) - The most important KPI that drives business
*(09:34) - Why the employee NPS score is the ultimate measure of employee happiness
*(13:20) - How to manage and how to reward talent
*(15:08) - Integrating DE&I into talent practices and the way you run your business
*(19:41) - Ways to grow by advancing investments in tech and in product
*(21:58) - The importance of putting people in positions where they can find their own purpose
*(23:43) - The impact of flexibility in the work place
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Sponsor
The Talent Blueprint is brought to you by Beamery. Beamery's Talent Lifecycle Management Platform makes it possible for companies to deliver more human talent experiences and unlock the skills and potential of their global workforce using industry leading AI. Learn more at beamery.com.
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Links
Connect with Christopher on LinkedIn
Connect with Sultan on LinkedIn
