In this conversation, Ryan Chipchase, an IT manager with a decade of experience, discusses his role in the IT industry, the impact of AI on technology management, and the emerging trends in AI agents. He shares insights on the challenges businesses face when integrating AI, the ethical considerations of deploying AI solutions, and the evolving landscape of recruitment in the IT sector. Ryan emphasizes the importance of soft skills in IT, the need for transparency in recruitment, and the future of AI technology accessibility for small and medium businesses.