Artwork for podcast TubbTalk: The Podcast for Managed Service Providers
[Bonusode] Why Should MSPs Outsource Their Helpdesk for Business Growth?
Bonus Episode3rd September 2023 • TubbTalk: The Podcast for Managed Service Providers • Richard Tubb
00:00:00 00:47:39

Share Episode

Shownotes

In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay.

Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, with project help and dedicated tech expertise.

Richard, Jason and Bradley talk about how the merger came about, the solutions Inbay offer and how they fit with those of Uptime, and what the merger means for MSPs. Plus, they look at why outsourcing works well for most MSPs.

Bradley and Jason explain how they’re supporting their customers in the immediate and in future as well as how they’re sharing the news with the MSP community. Richard asks them what the merger means for the wider IT industry and why it will succeed when others have failed.

They also explain how they’ll maintain their focus on operational delivery, why they’re not rebranding at the moment, why all the roles are staying the same, and what Brad and Jason have learned about mergers and acquisitions. 

Mentioned in This Episode

Mentioned in this episode:

Get MSP Insights every Tuesday

Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.

Chapters

Video

More from YouTube