Eric Sprague and Larry Wilberton, college roommates turned business partners, built and successfully sold a cleaning and disaster restoration business. Taking the hard-knock lessons and experience they gained in the home services space, Eric and Larry founded Super Tech University, a system designed to train the most overlooked competitive advantage in the home services industry...soft skills. With a daily video training platform to help field service technicians navigate the parts of the service experience customers value most, Super Tech University is helping home service businesses worldwide win at the service game. In addition to Super Tech University, Larry and Eric also are co-hosts of the popular Blue Collar Nation podcast.
📌[7:32]Marketing: Technicians are our top marketers out in the field
📌[10:55]Marketing: Relationship building is invaluable when it comes to that client relationship
📌[11:29]Soft skills training can help reduce call backs
📌[11:53]Building technician confidence is sooo invaluable.
📌[12:11]Eric takes the time to share the "why" every day...
📌[27:14]Turnover goes down when you implement DISC training
📌[35:05]Monday: Personal Development
📌[35:23]Tuesday: Job Site Behavior
📌[35:38]Wednesday: DISC self awareness
📌[35:54]Thursday: Sales & Add On Services
📌[36:08]Friday: Assessment Tests
📌[49:06]Fix a human problem with a technical solution...
📌[50:56]Customers aren't judging us on our technical work... We need to be investing in the human components of our services...
📌[54:47]Relationship building is the most important piece of our marketing plan that is often over looked
📌[56:22]What are the 5 things that consistently have in your business that drive you nuts.... Why is it a problem?
⭐Quote of the Week⭐
"Regardless of our title or years of experience, we can learn from each other. ... by being open to learn we can reach our ultimate potential" ~Lily Bejamin.
⇩ Resources ⇩
✯ Eric Sprague and Larry Wilberton with www.tonyrobbins.com,
✯Tay Meroni (Marketing) with Pure Pressure Washing
✯Meaghan Likes (Finances) with Bookkeeping Academy Online, Likes Accounting Company & Jeff Likes Clean Windows & Gutters
✯Michelle Myers (Systems) with Pink Callers
✯Martha Woodward (People) with The Pay for Performance Expert, Quality Driven Software & Dusting Divas