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S2:E19 – “It’s all about transparency, visibility and collaboration”
Episode 19 • 31st July 2019 • Tell Me Why • American Airlines
00:00:00 00:05:53

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In the latest episode of Tell Me Why, we spent time at PHL with Sophia Philis Ortiz, Managing Director of Customer Operations, and Lakshman Amaranayaka, Managing Director of Customer Care. Together, they discuss how the team positively influences our customers’ journeys, how they focus on those customers having a safe, reliable and on-time trip, and how the leadership team works together to support frontline team members.

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