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25 - Failure to Delegate
Episode 254th October 2022 • Parts Department • Justin Brouillette & Jem Freeman
00:00:00 00:47:19

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Are Jem and Justin failing to delegate? PDX CNC Duct Towers and a new Shopify store launches. Both feel gratitude for the podcast and you all.

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Please note: Show notes contains affiliate links.


  • App Talk
  • Sleeping on Shopify Automations 😳
  • Freshhhhhh Desk desires


  • 5hp - servos - BBQ carbide
  • Are we Failing to Delegate?
  • Evolving Products Fast - Mentality? Rip off bandaid of change



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Show Info


HOSTS

Jem Freeman

Castlemaine, Victoria, Australia

Like Butter | Instagram | More Links


Justin Brouillette

Portland, Oregon, USA

PDX CNC | Instagram | More Links

Transcripts

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Ooh, well look at that sexy background.

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yeah, babe.

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And the, You got the keyboard.

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Does that work?

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Almost, almost.

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The plan is to have Don Don mapped to some keys behind me here.

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so you just whack it?

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around and, Yep.

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It's amazing.

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Soon you'll be like in a set, in the middle of like a set of keyboards and

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Yeah,

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you.

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Ben always teases me about how I stand with my laptop on the workshop floor.

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He thinks I look like a, a prog rock synth player from the eighties or something.

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It's amazing.

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I take that.

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Yep.

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Nice shirt.

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Thank you.

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I'm going to, my wife's she's been working on a project for two

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years and they're doing a tour today, in the afternoon after this.

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So I was like, I should wear something that's not just a shop t-shirt.

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Nice.

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You're keeping busy over there by the sound of it.

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Yeah, yesterday was fantastic.

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It was a launch of our duct tower

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Quack Quack

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and it also coincided with relaunching the Shopify.

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after we talked last week, I was like, All right, Tuesdays are launch days.

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We have one Tuesday left this month.

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I need to get that out.

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And so basically from then on, I worked constantly on only.

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And got like a pretty bare bone Shopify up, but I think it looks pretty decent

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so far and it's got a lot more features than what we were working with before.

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So it went really well.

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We sent out an email Tuesday morning and had a bunch of orders, but seemed

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the duct tower was fixing a pain point that other people had too.

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So we got a good amount of people interested in that and it's been really.

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Yeah, Cool.

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It was great to see the final version of the Ducktail the Claw,

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and fully featured, I guess.

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I guess I hadn't really seen.

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Much of it other than a few early fusion renders.

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kinda hard to tell.

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It assembled, like in other videos, I find it currently a little tricky

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to make videos about, or like photos because it's like kind of embedded

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into the assembly on its own.

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Yeah,

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gonna say, it looks, is it fairly shop saber specific in terms of how it mounts?

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for now I think, I mean, it's got a pattern of kind of a grid of holes

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in one or offset a little bit.

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So I mean, if you could figure out how to attach that to something else,

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like it's not, I mean, it's unique and then it fits that weird trust

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thing on the side of chop savers.

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Well, but it just, it just mounts to whatever you could get your hands on.

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I personally, I don't think I'd want it on my spindle directly, but,

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Yeah.

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Yeah, it, and, and particularly the shop saves, I don't know, I, I only

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have this machine, but that, cylinder that makes the Z raise faster.

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The Z balancer cylinder is basically just a.

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Tan machine for the duct.

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And I, I feel like that's unique, to shop tapers, but maybe I'm just unaware.

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Yeah, it looks like you've got it worse.

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Like I get my duct tangled a little bit, just over the top of the

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spindle, but it's fairly minor.

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Yeah, sure.

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Sure.

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And typically it's when the machine's doing like really grid, grid like

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big sheets where it's like kind of working progressively up to a

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corner and then working way across

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Yeah.

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thread board, specifically

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Third board.

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Oh, good

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It was funny timing.

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I got it stuck yesterday doing some thread board

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That's

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and then I got your email saying the duck tower was out.

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So it's good timing.

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Yeah.

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Yeah.

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I think it could be adapted to other machines.

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I mean, I, I.

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Been happy to kind of continue to get requests or interested people

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with other machines or about the, the boot or the, the tower, like, Hey,

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can I make this work on this machine?

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And first of all, it's tough to know.

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So I'm like looking at photos on websites of manufacturers and they like make

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their photos like 300 pixels wide.

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And I'm like, I.

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I would like to find other ways to adapt it.

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Cause it's like you finding out that it worked, like the Dust Boot

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on your machine has been great.

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There's a bunch of people that have that machine, it seems and are

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interested it's not super hard to adapt.

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Some of the features, like the way it mounts to like Lagunas was one, Laguna

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Smart Shop is real popular here, that we're gonna try to figure out how

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to make it work with their actuator.

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Yeah.

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Sweet.

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yeah.

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How are things for you?

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Cool.

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Yeah.

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Good, good, good.

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I think getting to be machinists last week kind broke my Streak of not being

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able to get up and get, get into the workshop early for some playtime.

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Yeah

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so the excitement of being machinists for a few days there has sort of

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reinvigorated me and I'm back into the swing of early mornings and playtime

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and r and d, which has been really nice.

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I, Did I see you actually were machining before this or was

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this a video from yesterday?

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You posted

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Yeah, I got in at four 30 this morning.

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I knew I wanted to cut another thread board panel for this wall behind me,

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and I knew it was about an hour of machine time to do another panel.

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So I was like, Course if I get in four 30.

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So yeah, I managed to just squeeze out another panel,

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but it's still on the machine.

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I literally just turned, turned it off before I walked in here.

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We could just, you could just put your position out on your router.

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You can just put your camera up out there and

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Oh, yeah, yeah, yeah.

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be a real nice audio.

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Yep.

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I, we chat a little bit about this.

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I have, we have this aluminum job for the router coming up and I asked you

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about it when I was quoting it cause I gotta figure out how to do bread

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milling on some fairly large holes.

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So like two and three eighth diameter into aluminum plate that's half inch thick.

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Never done that on the router, but you, you're telling me it

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was fairly reasonable to do.

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I'm curious when you're doing yours, the thread board, not that defaults too much

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into your secrets, but are you going past the stock into the swell board?

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Yeah.

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Yeah.

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We throw

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board for it?

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No, we just throw on a, like a three mill sacrificial on top of the spoil board.

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Like literally just a ratty cover sheet that's come on a

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pack of plywood or something.

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And we might get.

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Oh, it depends how it registers on the machine.

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Like I used the same one today that I did yesterday, and it lined up

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perfectly with where the, the over,

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Yeah.

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over drilling, the over boring was.

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So yeah, I think if we're doing a lot of it, we could easily set

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up a sort of more reusable, sort, specific waste board for it.

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But yeah, it's fine.

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We just go past, past the depth that works well.

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Cause you wanna through, you know, you're not stopping

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that thread anywhere in there.

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You're going all the way through.

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Yeah, want it through?

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I mean, the accessories that I'm building out for this pretty much stopped perfectly

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on the back surface of the panel, but I think for, I don't know, just future

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expandability and functionality to be nice if you, if you wanted to, that

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you could thread in from the back if you needed to for some reason.

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For.

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But like, do standoffs, like I'm already discovering that.

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Just starting to mount a few things on this.

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I'm like, Oh, cable management.

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It would be nice to have a gap behind it so I can route cables through and

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Hmm hmm.

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starting to think about that.

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Interesting.

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Yeah.

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Yeah,

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Mm.

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Cause you've got, you've got space behind NA cuz of that

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fancy mounting system, right?

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Yes, it doesn't, it's got a grade.

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Brace thing currently that we've talked about, trying to make a place where

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you could run cables through it, but that kind of defeats its structural

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capability and so it, doesn't really work all that well to run cables behind it.

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You kind of can, but not really.

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So

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Okay.

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yeah, you can beat me there.

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Mm.

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Well, no one likes cables.

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It'd be nice to solve it

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I.

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nicely.

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We did find some.

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One cool idea when we were doing the one over here that's mounted differently,

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it's basically French fleet was we found some, a system of cables,

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wires that have smaller heads that then you can plug into like another

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end so you can fish them through.

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Cuz

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I think our plugs are different, but our, our plug heads are too large

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to go through the knack wall slot.

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So we had found something that kind of worked for that.

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Never used any of it as of last conversation.

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Right.

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It's, who knows when we're coming back to that.

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How?

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How are you feeling?

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A week later?

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I listened to, I listened back to the podcast cause you bailed me out and edited

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it as I was in my fever of finishing our relaunch of Shopify and the product.

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And so I hadn't listened to, I hadn't edited it and I was thinking

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about it and I still agree.

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In the moment, it didn't come as too big of a shock.

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Cause I think I was already thinking about some of that too.

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And I do have one thing I would change about your business as well.

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It's not dramatic, but it kind of coincided with me discovering

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a few things in Shopify that I found really potentially powerful.

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And just kind of thinking about how you've described.

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Your minimal use of email marketing in the past, and I feel like

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there's a lot of power there.

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You're seeing really good results that if you make it a little more

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regular and something that you could put some kind of other content in,

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like feel like you guys create some interesting things that it could be

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more than just marketing and you could also have the marketing built into it.

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As well that it's more of like newslettery type thing.

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Cause I think the story of like butter is more than just the products

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for a decent amount of people.

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Or that you, you also want it to be that.

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I think you want it to be about, you know, the eco consciousness

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and kind of a community identity and those kind of things that can

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start to feed their way into that.

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That just basically the, the original part of that was, You should push your edms

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more, you know, have, have once a week or once every two weeks, whatever you feel

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comfortable with, but make it more regular then you've had previously, I think you're

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starting to do that already though, right?

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Yeah.

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No, that's cool.

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Thank you.

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That's good timing cuz I am starting to think about it.

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I mean, this year was prob, I think the first time we ever sent an edm.

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Yeah.

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We'd never had been collecting emails.

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And then on Jay and Will's sort of recommendation, we started

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collecting them via Shopify.

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People could opt in.

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And so we've got, you know, modest subscriber base now.

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And I didn't, Yeah, we dabbled like Kent, who works here on the

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floor is like a really good writer.

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Oh, nice.

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and you know, he is come from academia and we'll, we'll be losing him

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and he'll be returning to academia soon, but, which will be sad.

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we had a period there where he was writing little blog articles and

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stuff, and then we're using the blog content as sort of syncing out through

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into our little newsletter thing as

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Not nice.

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we fell out of the rhythm of that when his schedule changed a little bit, but

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I'd like to bring that content back.

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And also just, I didn't really understand how the EDM was gonna

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sort of function until we came across the idea of that it has to be like,

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it has to be some unique offering.

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It can't just be a duplication of what's on our website or

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Yeah, exactly.

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has to sort of give those people something sort of, you know, exclusive or more that

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they're not gonna get somewhere else.

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Cause otherwise, why would they stay getting spammed by us every

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to get sales is usually the only, the only thing, or I, I like to

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think of it in a certain sense too, of like the, the people that sign up for that

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kind of thing are likely just looking for what we may come out with new, whether

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just from whatever version of NAC or cnc.

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And honestly, I, for a long time with na, it was like, I just basically.

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Promote the same products through emails all the time.

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And I'm sure you know, like if you don't want a calendar, it's about

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all I was talking for years cuz I just like didn't have anything new.

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And so that, that has never really grown.

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And yeah, I'm not doing a great job.

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I'm not, I'm saying these things and not necessarily doing these things myself.

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I say it because you have a lot of people that can help you with it.

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You know, in terms of like making that be a big thing and

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you're just at a different place.

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You can now spread net marketing into a different world.

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So on that, on the wings of that, the other thing I found, which I'm sure some

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of you that use Shopify, like yeah, duh.

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But I just had never explored it.

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The first thing I did was turn on the abandoned email marketing.

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Abandoned email automation, which there was a, a basic version of that and

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I'd never gotten into the automations.

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I feel like when I first explored it, it was like really janky and didn't work or

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something, or it wasn't what I expected it to be, but I just tried it today

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and that thing is amazingly powerful.

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Like,

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Mm.

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it's like, it's like if Grasshopper Zier and like Air Table Automation

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had a baby for just shop.

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Like you can do like the one example that blew my mind, I was telling Ricky

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about, you can have a trigger, right?

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So something like the person goes to the website, looks at a certain

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product on your Shopify, then you can do like if then statements.

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So they leave the site, the next time they come back to your site, you can redirect

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a URL that they land on to something else,

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Mm, Fancy.

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I mean it.

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Somewhat like Bo and like Dark Patterny.

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But I was just thinking like, well maybe if you wanted to like AB test, like well,

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that sales pitch for this product didn't work, the next time you have a duplicate

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product for some reason that has a video higher up on the page that, you know,

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maybe they'll watch or I don't know, you have a different type of landing page.

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That's just one example, but it's just super powerful.

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You can lead 'em through like email automations of different

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things or tag their account or.

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Mark it to somebody that has one product already and you wanna like, like they

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bought something and then say a week later you can send them an email and

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say, Hey, you got your kid parts.

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Is there anything you would like to add onto that?

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You know, like, you've got it, it's set up now.

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Anyway.

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Yeah, so much complexity there you could get into, I had that sense

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yesterday of like, my day ended up being mostly in the sort of email

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marketing, social media space.

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And I was like, Wow, this could really be a full time job.

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. Like, I could spend a week doing this.

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I don't want to do that.

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But I can see how it could become that very

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Mm-hmm.

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If you really wanted to.

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Get into all those details.

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Remarketing and stuff.

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But what is, what is powerful about that?

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Just from that one thought is you spend a little bit of time, just like our air

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table automations, like the, the value is once it's set up, some of these things,

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like especially if you could make some of them more dynamic, like buy a product in

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this category, remarket in this category.

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You know, in a, in six months or, you know, whatever your plan is, it's like

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you're kind of duplicating your effort for every time somebody makes a purchase

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that, or whatever action you wanna repeat.

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Yeah, totally.

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No.

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I was also thinking, remember our talk about how to send

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manuals to people digitally.

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mm.

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could easily use the automation.

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I don't know how you feed in the manual necessarily.

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Cool.

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drop in somehow, maybe from like a meta field.

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We're getting a little deep here for most people, I'm sure.

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I'll stop after this.

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But you could drop into like a meta field or the product, you know, like a day

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after or on fulfillment for that product.

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And it would send an email with that link to that PDF or whatever you wanted it to

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be.

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Yeah, that'd be cool.

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Yeah.

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We're starting to build out all our manuals as webpages

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Oh yeah, yeah.

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Jay's recommendation that they need to be more mobile friendly.

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You just click on a link and then it loads up as something you can easily sort of

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scan through the steps on your mobile.

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Which is a great point.

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Cause previously we had FID lead PDFs, which were hard to read and

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Yeah,

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on, on mobile well.

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for sure.

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Anyway, that was my rant on emails and automation.

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This week in web.

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This weekend Web.

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Hmm.

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Thanks.

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That's going on.

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Sounds like you had a great day in sales yesterday.

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Yeah, it uh, like I said, you know, like I had another, Smaller

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version of the emotional, we made it feeling of just like,

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Nice.

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just, you know, different because it was so all at once and you know,

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for people to do retail all the time, this wasn't a huge day in the

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scheme of things for most people.

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But coming from our intent last October to transition to doing this kind of stuff,

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it felt like Ricky had designed most of the duck tower and I helped kind of, Do

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a few detailing and, and refining from a plywood beast to something that was like

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we could have sent out for fabrication.

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And he's super stoked that something he helped design is now selling so

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well and people are excited cuz like we discussed, it's like he came from using

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Illustrator in DXs and now he's making parametric models that are product.

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So and so we're both super excited, just kind of chatted about potentials.

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Watch sales happens, like the best feeling when we always turn.

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I always turn my phone on, so it like rings out the, the

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cash register noise and it's

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Yeah.

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satisfying.

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There's nothing really like that feeling.

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So I appreciate everybody that ordered something and we're stoked and everything

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ready to start sending those out And

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Awesome.

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Hmm.

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Excellent.

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Yeah, we've had a decent run in sales this month too.

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Like it's, it's still below our target, but.

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Good momentum.

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I feel like something's starting to pick up a little bit, which is cool.

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for sure.

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Not sure what I know.

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We've been putting a bit more spend into Google ads lately,

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but yeah, something's working.

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decent conversion on those, you know,

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Not bad.

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Not amazing.

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Not amazing, but

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I think any conversion is probably good,

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honestly,

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Yeah, it's, it, It's meeting our, currently this week, I think it's

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meeting our target, whatever it's called, cost of acquisition, blah, blah.

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Yeah.

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I dunno what that's called.

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That's good.

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Yeah, I, was listening back.

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It's funny mention listening back to the podcast.

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I often listen back to it whether I've edited or not.

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I reckon I, I listen to it at least once during editing obviously.

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And then once again, when it comes out

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and I find it really valuable to a, remember what I've said or what

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we've talked about, whether that's like, Oh yeah, we talked about that.

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I need to look at that, or, you know, something I might not

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have added to my to-do list.

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also just holding myself to account of like, Yeah, I said I was going to

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do that, but I find this platform, what we're doing quite a valuable

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way of digesting information for me.

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I'm

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Yeah.

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Same.

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I'm not someone who sort of talks about what they're doing naturally.

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Like I've always been quite closed.

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My creative process has always been like, just leave me alone

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and I'll show you when I'm done.

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So

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wife.

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Quite . It's been really valuable for me just having to talk about stuff

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for an hour a week and then have an opportunity to digest that again.

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But although I, I mentioned that was cuz I was listening back and you are, talk

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about the five horsepower spindle and it not being able to push bigger tools.

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Does that mean you are not running.

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That surprised me cuz I thought we had the same spindle and we are running some

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huge tooling at high feed rates on ours

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I would say that's related to the material you're cutting.

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We can cut 800 inches a minute, which again, I don't know how to translate that.

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20,320 millimeters per minute

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I bought a half inch compression cutter when I first bought the machine.

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Thought I could cut inch thick Baltic birch and just buried

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it and it just went nowhere.

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Cause like I got those suggestions from whoever feed rates.

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Baltic, you know, is definitely one of the harder, like denser things.

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I think we cut commonly.

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And so that is one of the things that drives that, the

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thickness of the material.

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And then like solid woods, if it's

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Oh, absolutely.

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too much anytime you try and slot, right?

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It's just like such a heavy load.

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But I mean, we put a three quarter inch rougher on that thing and just

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tear through, you know, in a hem operation, not, you know, not slotting.

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Sliding.

Speaker:

Yeah.

Speaker:

Okay.

Speaker:

But that's so often what you're doing right on a route is just slotting

Speaker:

Slotting all day.

Speaker:

Language, Jem.

Speaker:

But yeah, we do

Speaker:

Hmm.

Speaker:

Interesting.

Speaker:

at times just not slotting and the vacuum thing, like I said before, we, we don't

Speaker:

expose a ton of vacuum intentionally.

Speaker:

That makes sense.

Speaker:

And the other question I had about the Shop Saver was, is

Speaker:

it survey driven or step is,

Speaker:

I dunno,

Speaker:

Oh, come on.

Speaker:

which one forgets their location.

Speaker:

Step is the old.

Speaker:

We must have servos then.

Speaker:

Yeah.

Speaker:

Cool.

Speaker:

Yeah.

Speaker:

I never figured it's location.

Speaker:

Well the servos don't, but you have to home it to switches

Speaker:

Yeah, you still have to home it, but yeah.

Speaker:

Cool.

Speaker:

Good.

Speaker:

Dean?

Speaker:

No, I was just wondering cause your RPM on that eight mil

Speaker:

tool is quite high in my book.

Speaker:

I feel like if you ran that high rpm, that tool on a step of machine that

Speaker:

couldn't decelerate and accelerate very quickly, you'd just get burn

Speaker:

marks in the corners of sharp corners.

Speaker:

But if you've got SVOs, then it's gonna be able to crack around those small

Speaker:

Pretty good on It's pretty capable in that way.

Speaker:

Oh, I wanna go back to the thing.

Speaker:

I, I find this very valuable too.

Speaker:

And it, and whenever somebody says something about, you know,

Speaker:

Oh, I appreciated this in like a.

Speaker:

Instagram comment or something, appreciate listening to the show

Speaker:

and I'm always like, Yeah, I'm glad somebody else appreciates it as well.

Speaker:

Because for me it's basically like therapy every week.

Speaker:

Like I

Speaker:

Yeah,

Speaker:

with a new friend Gem.

Speaker:

We found on Instagram and we, you know, seemingly challenge each other decently

Speaker:

well, that I find that interesting and I, maybe it's narcissistic, but I also

Speaker:

really enjoy listening back to it after just edited like and I usually enjoy.

Speaker:

I mean, it's mostly what you're saying.

Speaker:

I'm not sitting there like laughing at all my own jokes.

Speaker:

, right?

Speaker:

Like, that's weird . I don't think I am anyway, but I usually enjoy listening

Speaker:

to it again as like a product of I don't know, something I wish existed,

Speaker:

I guess is this kind of content.

Speaker:

Yeah,

Speaker:

we are challenged too.

Speaker:

yeah.

Speaker:

Likewise.

Speaker:

Yeah, it's good.

Speaker:

that note we've been struggling to as the newness wore off of making

Speaker:

the podcast, I think our interest in editing has, has started to dwindle.

Speaker:

And I had this thought, Are we failing to delegate editing the podcast

Speaker:

I did think about that too this

Speaker:

way?

Speaker:

Whether it's somebody that works for us or somebody that we hire, like, you know,

Speaker:

as a, I was Googling like, how much does it cost it at a podcast, I didn't find

Speaker:

any great answers, but it's not rocket science and it takes a couple hours.

Speaker:

And so while we don't make anything directly from the

Speaker:

podcast, it's like it is valuable.

Speaker:

I think for us, I was thinking about it in the sense of therapy and how much therapy

Speaker:

costs a month, and I was like, what if we.

Speaker:

Collectively $400 a month for therapy, like as a podcast editing service.

Speaker:

Like that's not that bad.

Speaker:

Gold.

Speaker:

I love it.

Speaker:

Yeah, it is.

Speaker:

It is quite involved.

Speaker:

And that's, you know, it can feel like quite a chore to know that

Speaker:

you have to get through that edit.

Speaker:

Cause I, I feel like I'm really slow.

Speaker:

Like if I'm, if I'm trying to make it fun and like insert a few audio clips here and

Speaker:

there, I feel like my ratio is about three or four hours for every hour of complete.

Speaker:

Tape as they call it.

Speaker:

Yeah.

Speaker:

which, yeah, it's quite, it's a big chunk of the week when you add it up.

Speaker:

Cause I've been, I've been using a new time tracking app where I.

Speaker:

Oh, it's desktop based.

Speaker:

Now that I have an office job I can track on my desktop and so it gives

Speaker:

me a report the end of the week.

Speaker:

And it's been really interesting seeing how I spend my time and like

Speaker:

I've got one category that's called Unfocused faf, and it's just all the

Speaker:

times that I've been aware that I've just been sitting there for 45 minutes,

Speaker:

kind of bouncing between Chrome tabs and not really focusing on anything.

Speaker:

That's what you call our podcast.

Speaker:

I'm disappointed.

Speaker:

No, no, the podcast goes in a different category, but it's been interesting

Speaker:

getting that report at the end of the week and going, Yeah, cool.

Speaker:

It is, it is a decent chunk.

Speaker:

Like, but if I've been on, in, in the edit, like you've, for the

Speaker:

record, you've carried most of the editing late up until this point.

Speaker:

I've done a few here and there, but yeah, it's can be a chore

Speaker:

It can.

Speaker:

I was like really into, I still am.

Speaker:

Like I still enjoy, I enjoy talking.

Speaker:

I do enjoy producing it to some degree, but being a two person shop and trying

Speaker:

to also live my life with my wife, which is already strained time wise I was

Speaker:

just having this thought as I couldn't find time to edit and then you save

Speaker:

me at the end there this week that I.

Speaker:

Why exactly aren't we?

Speaker:

Like finding a way to have somebody edit this, you know, like

Speaker:

this, You know?

Speaker:

I think we're gaining enough collectively out of it that it makes sense though.

Speaker:

Anyway, Enough talking about that, I just was more thinking about the idea

Speaker:

of delegation and how even in this one thing that we're collectively not

Speaker:

doing that properly, really, it seemed,

Speaker:

mm.

Speaker:

anyway.

Speaker:

Yeah.

Speaker:

How do you go with delegation in general?

Speaker:

I mean, you've just got Ricky,

Speaker:

poorly.

Speaker:

And usually I'm like, I've just now started trying to faster and

Speaker:

faster begin the first steps of whatever that thing is to delegate

Speaker:

rather than like overthinking it.

Speaker:

Like, for the longest time I never had anybody help deal with shipping products

Speaker:

because it felt hard to teach like how Ship Station worked or how Shopify worked.

Speaker:

It was just like, well, if you have this thing, it has to go in this box.

Speaker:

And it was just like always seemed like, Well, I could just ship him.

Speaker:

That's easier.

Speaker:

And now I'm like I bring him in, like show him these steps and he is now

Speaker:

like super stoked to like pack up, you know, boxes and, and get him ready.

Speaker:

And he's starting to learn more of those steps.

Speaker:

But trying to do it more.

Speaker:

Biting off chunks rather than like thinking of it, like everything

Speaker:

has to be translated as one set of

Speaker:

tasks.

Speaker:

It's helped me a little bit.

Speaker:

I mean, you are, you seem very good at putting stuff into

Speaker:

your fresh desk system too.

Speaker:

Try,

Speaker:

I get that impression like you have that set up and you're putting

Speaker:

info into it, which is cool.

Speaker:

I would judge, I think is such a big part of effective delegation

Speaker:

is having it written down,

Speaker:

It just definitely helped.

Speaker:

It's

Speaker:

having a process.

Speaker:

that once you, you've talked about that too, about like your responsibilities or

Speaker:

task sets that once you have a system, for me anyway, whatever, it has to be

Speaker:

easy to create an edit or I won't do it.

Speaker:

Like if I have to open, I had to sit down at a typewriter.

Speaker:

Never gonna happen, but like, sometimes I'll just be like bored.

Speaker:

Like I was adding product listings on my phone over the weekend

Speaker:

when I was doing something else.

Speaker:

We like waiting for something and I was like, Well, I'm gonna write

Speaker:

up the duck tower description.

Speaker:

Like it has to be that kind of simplicity to you know, if I'm in the middle

Speaker:

room and I need to add or look up or edit one of the articles on fresh test

Speaker:

that's internal, like it's gotta be as easy as just opening it up and.

Speaker:

Typing not something else, I guess.

Speaker:

Yeah.

Speaker:

It's an area where you want zero friction to access, edit, add new stuff.

Speaker:

Like we, that's, that's kind of my brief to Jay at the moment is like,

Speaker:

Because currently all of that for us is in air table and it's just big slabs

Speaker:

of text in fields, which is hard to

Speaker:

It is.

Speaker:

sometimes, slow to find.

Speaker:

And so, yeah, really attracted to this Fresh desk idea.

Speaker:

But the example is you, for me, is, you know, someone on the floor

Speaker:

packing up a new product the first time we've bundled that product and

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put it in a new, it's new custom cart.

Speaker:

It's like, Cool.

Speaker:

Just take a photo of how you've packed it and then the next

Speaker:

person can reference that photo.

Speaker:

But pr up until this point, we haven't had a sort of a spot for that photo to go.

Speaker:

Like typically it

Speaker:

what I was

Speaker:

wondering.

Speaker:

Slack channel at the moment and people might see it, but then trying to

Speaker:

find that photo in a few weeks time or a month's time is like, Nah, go

Speaker:

No.

Speaker:

And especially now that like we don't pay for slack, so it's

Speaker:

like 90 days and it's gone.

Speaker:

Yeah.

Speaker:

So now I had that exact thought as we're building more product things

Speaker:

like we have an air table for them.

Speaker:

So I was thinking that an air table could have like fulfillment

Speaker:

details or packaging details.

Speaker:

But then we also use Ship Station, which has products in it.

Speaker:

And I was just trying to think of like, what's the easiest, like Saunders on

Speaker:

his latest shop tour is showing how they have now taken photos and like

Speaker:

laminated them next to things that are like maintenance items around their mill.

Speaker:

And I was thinking that might be the right way.

Speaker:

Like, but you know, if you have as many products as you do, like how

Speaker:

do you have all these photo, You have a photo wall of what they,

Speaker:

you know, all the packaging looks like that doesn't work.

Speaker:

So,

Speaker:

to watch that new shop tour.

Speaker:

Maybe it's just air table if you're already keeping, it's like I wouldn't want

Speaker:

the product stuff to be in two places.

Speaker:

So if you're keeping all your product stuff in one place, I would probably

Speaker:

just, I'm just thinking out loud.

Speaker:

Probably add my photo of the fulfillment information there, I

Speaker:

guess, or whatever that stuff is,

Speaker:

Yeah, in the

Speaker:

in the box.

Speaker:

I've, always been really attracted to the idea of having, you know,

Speaker:

screens in the workshop for that reason, cuz, you know, digital data

Speaker:

stays more up to date than printouts.

Speaker:

Yes.

Speaker:

Yes.

Speaker:

Yep.

Speaker:

And you know, having big, beautiful screens or tablets everywhere.

Speaker:

has been attractive for that reason.

Speaker:

So someone can just be there at the dispatch station and they just go,

Speaker:

Ooh, touch the product on the board.

Speaker:

And it brings up the required information.

Speaker:

It's how the McDonald's model of furniture dispatch, but I've never quite.

Speaker:

Worked out a good workflow of implementing that technology.

Speaker:

Really tend to have couple of PCs set up around the workshop.

Speaker:

But then, you know, they're just, again, that moment of

Speaker:

friction, like it's gone to sleep.

Speaker:

Wake it up, wake it up.

Speaker:

Oh, it's not in the right, it's not in the right air table screen.

Speaker:

It's like, Oh, just walk away.

Speaker:

Yeah.

Speaker:

And that, and that leads me to like the, well, a photo's pretty useful,

Speaker:

you know, like a printout that

Speaker:

Mm.

Speaker:

is there.

Speaker:

But you know, we only have so many products that would work for now.

Speaker:

But but I have literally done the same thing where like we were starting to

Speaker:

pack boxes of dust boots and Ricky, I think it was after Ricky had left.

Speaker:

And I was gonna close him up and I was like, Well, how am I gonna show

Speaker:

Ricky this, you know, tomorrow?

Speaker:

And so I took a photo, but then like, I think it's just sitting on my phone.

Speaker:

I never did anything with it, you know, I might have put it on Slack, but Yeah, it's

Speaker:

hard to, it's like what makes that simple?

Speaker:

And I'm sure we'll have people say you should use bubble or app sheets.

Speaker:

You know, like, but then again, it's like, I don't really like

Speaker:

having it just be on a phone either.

Speaker:

So it is nice to have some type of other computer.

Speaker:

Yeah, I don't know.

Speaker:

Tricky.

Speaker:

Telepathic chips in our head.

Speaker:

Justin, that's the answer to

Speaker:

Mm-hmm.

Speaker:

, R F I D.

Speaker:

Wave your hand.

Speaker:

Hi Gem.

Speaker:

Your packing boxes today.

Speaker:

Hello Justin.

Speaker:

The um, We had this

Speaker:

the bandage of change.

Speaker:

Yeah, we had this discussion again that you and I have had, but Ricky

Speaker:

and I were having it of realizing we need, we want to change something

Speaker:

about the Dust boot assembly.

Speaker:

Aha.

Speaker:

And once you start, and our intention has always been the the parts should be a

Speaker:

kit of things, a kit of parts you might.

Speaker:

But for dust boots that you can change the lower half into other pieces,

Speaker:

spacers, longer brushes, thicker plates, but in that sense, you need everything

Speaker:

to stay the same on the beginning and the later half that you provide.

Speaker:

So we've kind, we spent a lot of time thinking about that ahead of time

Speaker:

so that it wouldn't need to change.

Speaker:

Cool.

Speaker:

Arrangement, but then we realized where we put, we would like the

Speaker:

pins, the alignment pins to be on the top plate and not the bottom plate,

Speaker:

Yep.

Speaker:

minor detail, but we ended up ordering some adapter pins because the size would

Speaker:

be different from one to the other, so that we can retroactively provide

Speaker:

if we offer new brushes in the future way that has the existing version.

Speaker:

And modify it to put these pins in to flip it to the top.

Speaker:

Nice.

Speaker:

want to start putting in no pins in the lower portions.

Speaker:

It just makes a lot more sense.

Speaker:

It's less pins, it's less all the stuff.

Speaker:

But we were just kind of like a little app of BL ticket first.

Speaker:

Like, God, did we just mess up?

Speaker:

And all these people have, we gotta like carry all these, you know, a second

Speaker:

set of brushes always, because all the original people have that one version.

Speaker:

And I'm glad we figured that out.

Speaker:

But it did bring back this same idea of like, I think your friend said to you,

Speaker:

the sooner you change it, the less, less of that you have to deal with.

Speaker:

And it's so hard to just like bite that bullet and do it, you know?

Speaker:

Yeah, yeah.

Speaker:

Cuz it feels like there should be some smart design solution to it.

Speaker:

Like you wanna sort of labor over it cuz you can solve it.

Speaker:

I can make this work.

Speaker:

And maybe you can, and it sounds like you have with those adapters, which is cool.

Speaker:

I hope it does work.

Speaker:

Yeah.

Speaker:

I think it has to be a balance of not just ripping off the bandaid of change.

Speaker:

It sounds like a Bill Bailey song immediately, but actually, you

Speaker:

know, doing the work, putting in that design effort to try and

Speaker:

Mm-hmm.

Speaker:

cross compatibility as good as you can.

Speaker:

But then, yeah, at some point you just gotta rip off that plaster.

Speaker:

Yeah.

Speaker:

So on that topic, how has your evolution of kid parts gone?

Speaker:

Cause that was your original concern we were talking about, right?

Speaker:

Like how has it gone with new customers or old customers that want new stuff?

Speaker:

Like how has that all happened for you?

Speaker:

It's been very smooth and very little drama.

Speaker:

Pretty much all sales just immediately rolled into the new version.

Speaker:

Convenient.

Speaker:

we did a pretty crappy job of communicating in the rush

Speaker:

of launching version two.

Speaker:

We did a pretty crappy job of communicating the differences,

Speaker:

and I reckon anecdotally that led to a bit of a sales drop off.

Speaker:

I think we created some confusion there, or just a potential lack of

Speaker:

clarity which would not have helped with our conversion rates, but,

Speaker:

Yeah,

Speaker:

same time, it hasn't really been an issue.

Speaker:

We've sold a few V one s and we're just promoting our remaining stock

Speaker:

of V one now, cuz we realized we keep running out of Dow.

Speaker:

Our supplier can't keep up with the, like, stock of that dow we use for Kitter parts.

Speaker:

And so at the moment we have no Dow stock, so we can't make any

Speaker:

new components for any kid parts.

Speaker:

And then we realized we've got all this V one stock on the shelf still

Speaker:

beautifully wrapped up, ready to go.

Speaker:

So we're doing a little push at the moment to say like, Hey, discount,

Speaker:

let's, let's get this off our shelves.

Speaker:

yeah, just trying to communicate that we will continue to service V1 customers

Speaker:

and make them parts in down the track if they ever wanna expand their sets.

Speaker:

Kind of, I don't know, I don't have great deal of clarity around

Speaker:

when the sunset clause is on that.

Speaker:

And

Speaker:

so the solution then is you do have to have separate.

Speaker:

Skews for each version and, and there's not really a way to adapt it.

Speaker:

It could be adapted, but then that adds just another level of

Speaker:

complexity, which I think would just be confusing as well for customers.

Speaker:

For us, for kid parts, like you could the it, if someone has a V one and they wanna

Speaker:

adapt it to a v2, I can do that Infusion or Rhino, I can work it out and make

Speaker:

customed our links and give them a sort of a bespoke set to achieve that solution.

Speaker:

But from a customer facing point of view, without some call like configurator app.

Speaker:

Hm mm-hmm.

Speaker:

the difference between the two versions.

Speaker:

It's just too complex, I think.

Speaker:

So we're just, we'll try and phase out, v1, get it offline, and

Speaker:

Yeah.

Speaker:

when those questions come out down the track, it should, it's, Yeah, I don't

Speaker:

think there'll be that many of them.

Speaker:

And when they do come up, it'll be easy enough to satisfy those customers.

Speaker:

So.

Speaker:

Yeah, interesting.

Speaker:

I mean, frankly, not to stress you out, that would stress me out like that.

Speaker:

I think I really struggle with that.

Speaker:

And it leads me to, to spend more time upfront not putting a product out

Speaker:

because I'm concerned that stuff like this might happen and that it's not great.

Speaker:

You know it's not something you can, you can't solve all the problems up front and

Speaker:

I don't think you're doing anything wrong.

Speaker:

I'm not saying that.

Speaker:

I just, I would struggle with that situation.

Speaker:

Well, I think in your work, what you're talking about, you're talking about

Speaker:

a, a tool consumable, like a brush

Speaker:

Yeah.

Speaker:

Luckily,

Speaker:

is a consumable component.

Speaker:

Component.

Speaker:

A, a set of shelves is not a consumable.

Speaker:

So I anecdotally, again, and like most people don't come

Speaker:

back for more parts anyway.

Speaker:

Sure.

Speaker:

gonna be a very small proportion of customers where it might be an issue,

Speaker:

whereas you are like, theoretically, every Dust boot customer at some

Speaker:

point is gonna want another brush.

Speaker:

Yeah, I know.

Speaker:

I, Yeah.

Speaker:

It's the fun part about making products, right?

Speaker:

It is.

Speaker:

When,

Speaker:

I did notice those pins on our.

Speaker:

Dust the other day, I didn't realize they were just press

Speaker:

fit and they kind of slide,

Speaker:

how did it,

Speaker:

is cool.

Speaker:

They, I dunno if they'd moved or what, but they weren't protruding very fast.

Speaker:

I just poked them out a little bit more.

Speaker:

Here's the other, per it being in the top plate, is they can be into

Speaker:

a blind hole, which will stop their.

Speaker:

Versus now we're cutting them through that bottom plate.

Speaker:

So it's a bit of a perk.

Speaker:

Um,

Speaker:

Nice.

Speaker:

yeah.

Speaker:

Cool.

Speaker:

Oh, oh, we got, I think now I'm starting to lose track of time.

Speaker:

I didn't talk about No.

Speaker:

Okay.

Speaker:

So we had got, we had, I'd ordered the Pearson pallets and they.

Speaker:

And last Friday, and I put 'em together and made a little video and I was

Speaker:

very impressed with how easy it was to fit all the air fittings together.

Speaker:

Like it's like all in a little bag.

Speaker:

There's only one install sheet and I haven't gotten to putting it on

Speaker:

the mill yet because I needed to just spend an afternoon doing that.

Speaker:

But I put it together on our work bench and it was just like so satisfying

Speaker:

that all you could do is just plug it into your normal airline, push to push

Speaker:

to connect all these little quarter inch lines, and then it just works.

Speaker:

Like you drop on the plate, you push the thing and it goes,

Speaker:

sucks down and satisfying.

Speaker:

that'll, become your main work holding on the mill.

Speaker:

I think so, yeah.

Speaker:

And what, what were you saying about the vice?

Speaker:

Will you have a vice on a pallet or,

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

It's gonna look, it's gonna look ridiculous, but according

Speaker:

to Jay, it works fine.

Speaker:

That's so cool.

Speaker:

I

Speaker:

know, right?

Speaker:

It's gonna be it'll be very different.

Speaker:

Like I think it may affect tool setting, potentially with how the

Speaker:

spindle can come down, which is scary.

Speaker:

But we'll find out.

Speaker:

The

Speaker:

table's just not very big.

Speaker:

Sure.

Speaker:

But Mills have lots of Zed height, right?

Speaker:

do.

Speaker:

Yeah.

Speaker:

But the spindle, like if you have a short tool and you need to bring it

Speaker:

all the way down to the table, which leads me to think maybe I'll just put

Speaker:

someday put that tool setter on a riser.

Speaker:

Cause it's not like we need like

Speaker:

a 20 inch long

Speaker:

tool.

Speaker:

Yeah, yeah, yeah.

Speaker:

If you need to measure a tool

Speaker:

Mm-hmm.

Speaker:

Yeah.

Speaker:

Yeah.

Speaker:

Which,

Speaker:

Mm.

Speaker:

About, I mean, once we get into a production sense, hopefully that's not

Speaker:

often, but basically every time I change jobs, change, whatever I'm trying to run

Speaker:

on it, I'm setting up at least two or three tools and measuring 'em that way.

Speaker:

So,

Speaker:

Cool.

Speaker:

That's exciting.

Speaker:

Can't wait to see that up and

Speaker:

running.

Speaker:

Sounds like you need some dedicated time off in the mill room.

Speaker:

I do.

Speaker:

I know.

Speaker:

Well, I mean, frankly, what is great about having good sales days

Speaker:

of products is it does feel like it creates space for for me to be able

Speaker:

to not think, Oh crap, we need money.

Speaker:

You know, like it, when we sell things, I don't have to go sell things.

Speaker:

So I'm hoping that that happens here this week and next week that I'm

Speaker:

getting into making those pallets that actually hold specifically the bases.

Speaker:

Cuz currently I can make, well as soon as I take it off, everything

Speaker:

will have to go onto this thing.

Speaker:

So that'll be a different scenario.

Speaker:

Yeah.

Speaker:

Cool.

Speaker:

Yeah.

Speaker:

you've got two pallets to start.

Speaker:

Three.

Speaker:

And I ordered more material to make our own, which is kind of cool.

Speaker:

They offer these hardware kits.

Speaker:

I just have to figure out how to thread mill with their hardware.

Speaker:

And honestly, it looks like making the pallets are super

Speaker:

easy other than thread milling.

Speaker:

You just have to be able to face or cut a little five deep pocket

Speaker:

where the ground inserts are on it.

Speaker:

So it sits.

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Yeah.

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But as they come, I was a little surprised, but I'm also needed some of

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this, that from Pearson, it just has, they don't touch any of the rest of

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the pallets not faced or cleaned up.

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They just mill those flats and the couple indexing things and the two locking rings

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and, and just give 'em to you like that.

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So it's just basically we're all aluminum.

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That's great.

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Super cool.

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How's your giant job?

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Have you started that yet?

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Gosh, no.

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Hmm?

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We're currently charging them for storage

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Yeah.

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of the 350 sheets of plywood that have been on our floor for

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six weeks, more seven weeks.

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Which is just kind of like, like, Nice, I suppose.

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But it's probably more of a, This is a huge problem.

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yeah, it's, it's meant our steel department's been department.

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Our steel corner of the workshop has been completely packed up for that whole time.

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yeah.

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So we haven't been able to do any steel projects and.

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Yeah, it's just a huge amount of stock just sitting there waiting.

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Design

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files

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still.

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Sorry.

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like design held up?

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Yep.

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I think they've got engineering waiting for engineering approval now

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Let see.

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the stuff they've designed.

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So it's frustrating, but not much we can do at this stage.

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We've had a few, like there's a lot of jobs.

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Anything that's like.

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Building construction related.

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We've seen massive delays here with projects, and so we've got,

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you know, more work in our system than we've ever had before.

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But at the same time, a lot of it is either on hold or

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delayed or being pushed out.

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So it's been a little bit tricky to manage workflow.

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We're building some new Gantt charts and air table at the moment to try and

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help manage, like, cool, we've got.

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This much work, When is it actually gonna fall?

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Let's, you know, make sure that it's not all gonna fall in October.

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Cuz then we'll be staffed.

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So like we have to actually be a bit more careful and schedule it out.

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So that's been good.

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Building out that functionality.

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Um,

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had to do that yet really very deeply, but that was a perk.

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I remember switching over to their table for all that kind of stuff,

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but we never have really had to.

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I can imagine that it's stressful.

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Who deals with that usually Sarah?

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That sort of workflow management.

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It's Jay and Ben at the moment.

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And, but we're excited cuz I think it will lead to smoother production, but

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it's also gonna be good from a sales perspective of being able to look

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at that G chart and going, Oh yeah, we could slot your job in next week.

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You know, maybe close, close out some.

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Sort of quicker turnaround jobs as

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well, rather than always just saying, Oh my God, we're so

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busy, we're not gonna be able

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six weeks.

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Yeah,

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It's like, Actually no, we've got space.

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So, yeah.

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That's exciting.

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That'd be good.

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yeah.

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Definit.

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Always excited about a Gantt chart.

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We almost named our second child Gantt.

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I.

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That's amazing.

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It was on the list.

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Justin.

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It was on the list.

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Yeah.

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Nice.

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Well to reduce our editing load, you know, one thing we could

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now.

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is just not waffle on for

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Yeah, for sure.

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Agreed.

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Keep it tight.

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Mm-hmm.

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I'm always amazed listening to other people's content that

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sounds completely unedited.

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I'm like, How do your people do it?

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How do you talk concisely without leaving Huge pauses.

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Yeah.

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Or us, hundreds and hundreds of u's and ums we put

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in and take out.

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You're welcome.

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yep.

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Yeah, off we go.

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I guess so someone's making coffee out there?

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Is that an, is that an espresso

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No, ma, master dripper.

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ma master?

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Now I feel like this

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Oh yeah.

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That's how I drink eight cups a day.

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Oh baby.

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That's nice looking.

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Yeah.

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till next week.

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Happy day.

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See you on Slack.

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But

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So, yeah, like

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I like this.

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It's like we're in a coffee shop now.

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I

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