Unleashing the Power of Customer Experience with Shep Hyken

In this episode of SPEAKPact, we sit down with Shep Hyken, a renowned keynote speaker and New York Times bestselling author, to delve into his extraordinary career in customer relations, service, and experience. Shep shares his journey from a young entrepreneur performing magic shows to becoming a sought-after expert in customer and employee experience. He reveals invaluable insights on how to build a successful speaking career, the importance of delivering value and being proactive with clients, and leveraging content marketing to establish thought leadership. Shep also provides actionable advice for emerging speakers on how to gain traction, engage with potential clients, and diversify income streams. Whether you’re an aspiring speaker or a seasoned professional, this episode is packed with practical gems to elevate your speaking career.

00:00 Introduction to Speak Pact and Guest Shep Hyken

00:40 Shep Hyken's Journey: From Magic Shows to Customer Service Expert

01:08 The Evolution of a Bestselling Author and Speaker

03:29 Becoming an Expert in Customer Experience

12:17 Strategies for Building a Speaking Career

21:58 The Power of Content Creation and Thought Leadership

23:59 The Power of Helping First in the Speaking Business

25:19 Insights from Leading the National Speakers Association

26:21 Evolving Business Models for Speakers

29:18 Maximizing Your NSA Membership

34:53 Strategic Advice for Emerging Speakers

42:21 Final Nuggets of Wisdom for Speakers