Experience Architects: Building Engagement in the Real & Virtual Worlds
Episode 1323rd January 2024 • Masters of Comms • Transformative communication techniques, straight from the pros.
00:00:00 00:20:11

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Dive into the future of work with Paul Bennun on our latest episode! As we embrace the era of hybrid working, the workplace undergoes a dynamic shift. Join Paul as he unravels the secrets behind crafting an exceptional employee experience at DAZN, where digital channels and physical spaces seamlessly blend. Discover the challenges faced and how to strike the perfect balance between the virtual and real realms.

Paul recommended the following book: "Antifragile: Things That Gain from Disorder" by Nicholas Taleb.

00:00 Introduction and Guest Welcome

00:58 Guest Introduction: Paul Bennun

01:54 Understanding DAZN

02:57 The Impact of Hybrid Working on Employee Experience

06:39 Balancing Physical and Digital for Inclusion

09:27 The Role of Leadership in Employee Experience

17:10 Measuring the Impact of Employee Experience Initiatives

18:11 Key Recommendations for Improving Employee Experience

19:26 Closing Remarks and Book Recommendation

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