Welcome back to The Swypit Show!
On today's episode we're joined by Jersey Goldman, Director of Fun at Atchley Chiropractic Centers, for a deep dive into providing a top-tier customer experience. It's so important to inject fun into our lives, and we should absolutely make sure it carries over into our professional world.
Jersey shares his unique experiences as a mascot, as well as how he's bringing that same energy to his current role with Atchley.
Timecodes:
0:15 - Welcome back to the show!
1:20 - "We got hacked!"
3:15 - Dealing with Sephora's customer service
6:20 - Am I liable for fraudulent activity on my card?
7:55 - How fraudulent activity takes place in the first place
9:26 - Introducing Jersey Goldman
12:31 - What is the role of the Director of Fun?
15:10 - Bringing high-energy to all performances and conversations
18:11 - Jersey's time being a mascot
21:20 - Reminiscing on wrestling days as kids
22:45 - Working with the Dallas Cowboys
24:00 - Dealing with rival fans and making positive impressions on everyone
27:01 - You never know how you can impact someone
33:00 - "What's your angle here?"
38:05 - You only know about 5% of what is going on in someone's life
41:05 - The Giveback Movement at Atchley and how they're making an impact on patients
48:00 - Dressing as Scuba Steve from Big Daddy
49:10 - Closing remarks
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