Shownotes
In this interview, Lenka and Vera are joined by Andrew Wallace. He leads the team at Smileback, which is now part of ConnectWise. He’s an IT Nation Evolve facilitator and SME and helps drive the broader product management practice at ConnectWise.
Andrew shares what he enjoys doing outside of work, how he fell into tech by accident and his journey in the tech industry, as well as how his studies in philosophy and journalism helped him to better understand customer needs.
He talks openly about why you should be in the room where the conversation is happening and his experiences of being a privileged male at a round table for women in tech.
He and Vera discuss approaches to leadership, and both share early experiences with bad managers who’ve shaped how they lead. They also discuss supporting staff struggling with confidence and why you should celebrate small wins.
Andrew reveals both a high point and a low point in his tech career, what he loves and hates about the industry and how MSPs can drive change to improve equality and inclusivity.
Mentioned in This Episode
