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Why Customer Experience = Profit | Ben & Syya Talk CX, AI & Loyalty
Episode 32 β€’ 6th August 2025 β€’ Gnaw On This... β€’ Ben Baker & Syya Yasotornrat
00:00:00 00:16:53

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"It's about making the experience memorable." - Ben Baker

In this episode, Ben and Syya dive deep into why customer experience (CX) is one of the smartest investments a business can make. Too many companies treat CX as a cost, but the truth? It’s a profit center. πŸ’°

How can businesses can stand out in a crowded market by delivering unforgettable customer service, cultivating long-term relationships, and creating emotional connections that drive loyalty? πŸ’‘

Let's break down what makes customers stay, rave, and refer.

πŸ”‘ Key Takeaways:

  • Customer experience = profit center, not cost center
  • Great service = brand loyalty & word-of-mouth
  • People remember how your brand makes them feel
  • Happy employees create loyal customers
  • AI can enhance, not replace, human interaction
  • Long-term relationships beat short-term transactions
  • Want to grow? Focus on how your brand is perceived

Learn more about Ben Baker at IamBenBaker.com

Chat it up with Syya and the team at BrilliantBeamMedia.com

#CustomerExperience #CXStrategy #BusinessGrowth #BrandLoyalty #CustomerService #AIinBusiness #EmployeeEngagement #CustomerRetention #BenAndSyya

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