The latest episode of Be Customer Led, where we interview Tom DeWitt, Ph.D. and talk about a master's program he is looking to create at Michigan State University! This program would be the first of its kind in the United States and one of only a few programs offered globally today.

I am so excited about the work Tom is leading for #CX leaders and practitioners, and I think it's going to fundamentally change the #cxtransformation game.

Tom and I get into the details of the curriculum he is pulling together and how the program can have direct impact on an individual's or a team's success immediately.