Cancer is not funny. Let’s be clear about that. But sometimes the situations we find ourselves in as retail workers leave us so stunned, all we can do is laugh or cry.

In this episode, Cassandra shares one of those moments. A customer casually dropped a very personal and medically graphic detail mid-conversation, leaving her wondering, “What do I even say to that?”

We unpack why this happens, why customers share so much with retail workers, how we’ve unintentionally become emotional support humans, and why nothing really shocks us anymore.

And honestly? It might be Cassandra’s fault. She has the most caring eyes in the business. People look at her and spill the info.

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All material, unless otherwise stated, written and performed by The Clopen Effect.