On this episode, Jonathan shares a series of guidelines implemented with his agency, that can be helpful when working as part of a team. The guidelines are as follows:

1. Always confirm having received, read and understood messages
2. Always give an indication of when tasks or next actions will be carried out + reporting back once they have been completed
3. Be detailed & specific to avoid ambiguity (include names & links to anything referred to), making this as simple as possible to understand.
4. When text alone is insufficient to explain, include supporting screenshots or a Loom video to help clarify
5. Offer next suggested steps/actions, in addition to presenting a problem or situation
6. If there are any unforeseen delays that mean that you are unable to meet a deadline, let the team know as soon as you can + give an updated estimated time of completion
7. All internal communication should all be done using the open channels rather than DMs.
8. Be pro-active with your communication - so when you can see a potential problem arise in advance or an improvement can be made, make the team aware ahead of time.
9. If some of the communication (particular to clients) is something that will be repeated and can be standardized, we should template it, and include it in the team wiki

Resources mentioned:

• ZipMessage
• Non Violent Communication
• Crucial Conversations