We're back in the Inner Sanctum with Casey, the owner of Maverick Hair and Art on the Gold Coast. Casey shares her journey of taking over the business she had worked in and changing from stylist to owner.
In 2021, the COVID-19 pandemic brought challenges for the new business owner. Maverick is located on the Queensland and New South Wales border which meant many of Casey's staff and clients were stuck on either side. We discussed her collaboration with a salon across the border to sustain their businesses.
Casey talks about delegation's importance, team dynamics, and flexible management style. The episode also delves into the logistics and challenges of hiring, training staff, and running a unique salon that incorporates art.
Additionally, Casey shares her personal journey undergoing IVF treatments while maintaining open communication with her team. We wrap things up with insights into managing stress, embracing change, and the importance of community over competition.
Timestamps:
00:00 Episode Summary
02:45 Introducing Casey
04:08 COVID-19 and Border Shutdowns
07:36 Collaborating with Other Salons
09:30 Transitioning from Stylist to Owner
11:45 Staff Dynamics and Business Model
19:53 Balancing Work and Personal Life
27:55 Returning from Holiday: Addressing Team Issues
28:28 The Importance of a Manager in a Salon
29:01 Handling Customer Complaints and Reviews
30:16 Delegating Tasks to the Team
34:16 Financial Structures and Employment Models
36:27 Advice for New Salon Owners
38:59 The Rollercoaster of Business Ownership
45:59 Starting a Podcast: Real Talk with Paige and Casey
49:22 The Journey of IVF and Business Balance
56:13 Conclusion and Final Thoughts
Mentioned in this episode:
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