FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians
Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes HERE.
Key Talking Points:
Get ASE Certified
Improve your computer skills
Find the tips and tricks to make the computer work for you
Improve your basic language skills
Commit to quit smoking
Get help for substance abuse
Come to work with plenty of energy
Follow policies and procedures
Complete tasks 100%. Help me not be a micromanager
Go the extra mile
Use good judgment
Avoid getting a criminal record
Be financially responsible
Look your best. Your appearance is the price for admission to the professional world.
Maintain a clean drivers license.
Show up every day on time. Ideally a little early.
Use good manners
Become better at problem-solving
Constantly improve your diagnostic ability.
Do a fantastic job with vehicle inspections
Manage your time well
Prevent comebacks. Double check
Attention to the details.
Skip the side work.
Be clean. Work Clean. Like a formula one shop.
Take care of our equipment and facility.
Be cheerful. Smile. Be customer friendly. Be Flexible
Listen to criticism.
Provide constructive input to me.
Show respect. If you want respect, show it to others.
A special thanks to Tom Ham for sharing his passion – For The Record.
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