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Future of RFID in Retail
Episode 2116th November 2022 • Supply Chain LEAD Podcast • Supply Chain LEAD Podcast
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Mike Graen is joined by a panel of guests as he attends the Auburn RFID Lab to discuss a variety of topics about the future of RFID including inventory accuracy, asset protection, claims reduction, inventory sales and sensor platforms.

Industry experts include:

  • Brand Elverston | Elverston Consulting LLC
  • Bill Hardgrave | University of Memphis President
  • Justin Patton | Auburn University RFID Lab - Director
  • Dan Hardy | Hanes brand
  • Senthilkumar CP | Auburn University RFID Lab - Director of Technology

Transcripts

Mike Graen:

Hello, my name is Mike Graen, I have an

Mike Graen:

opportunity to really have a special treat for you today. We

Mike Graen:

recently had a chance at the Auburn RFID board meeting, to

Mike Graen:

have a panel of experts that that covers retail, suppliers,

Mike Graen:

and industry experts. There's over 130 years of expertise on

Mike Graen:

this particular board, and I got a chance to actually moderate

Mike Graen:

it, which is a great thrill for me. But you get to hear from

Mike Graen:

research experts, practitioners, who are both retailers and

Mike Graen:

suppliers and industry experts talk about RFID today and the

Mike Graen:

future of RFID at retail. Let's go ahead and join the podcast in

Mike Graen:

progress. Thanks for taking the time. For those of you who don't

Mike Graen:

know, my name is Mike Graen. I've had the pleasure of working

Mike Graen:

with this group for the past 20 years in the RFID space. What

Mike Graen:

you have is a collection of industry experts. I added it up

Mike Graen:

the other day and they have over 130 years in retail RFID. Isn't

Mike Graen:

that amazing. That's pretty amazing. I'm including myself in

Mike Graen:

part of that as well. So one of the things that I that I've I

Mike Graen:

constantly challenge Justin is how are we going to be better

Mike Graen:

and I still I told the story to Senthil and to Justin yesterday,

Mike Graen:

so I'll repeat it. I believe we have somebody on the phone from

Mike Graen:

Chick-fil-A. And it's interesting that I chose this

Mike Graen:

particular example because Dan Cathy is the CEO of Chick fil A,

Mike Graen:

he is a extremely successful businessman. He probably doesn't

Mike Graen:

have to work, but he enjoys it. And one of the things that he

Mike Graen:

was sitting in a group of his his team meeting and Amy, I told

Mike Graen:

you this little story this morning, he sat across his team

Mike Graen:

meeting and they were all talking about we got to get

Mike Graen:

bigger, we got to expand, we got to do this, we got to do that,

Mike Graen:

we got to do this. And finally at the end of the meeting, I

Mike Graen:

think he is a pretty quiet individual. But he literally

Mike Graen:

slammed his hand down on the table and said, stop talking

Mike Graen:

about getting bigger. We don't want to talk about getting

Mike Graen:

bigger. It's like, we want to grow. Yeah, but that's not how

Mike Graen:

we do it. We want to focus on getting better, and if we get

Mike Graen:

better, our customers will force us to get bigger. So in the

Mike Graen:

spirit of challenging, one of the things we want to do is talk

Mike Graen:

about where is RFID in retail today? Where is the roadmap

Mike Graen:

because we've been talking, Dr. Hardgrave, about on hand

Mike Graen:

accuracy for 20 years. There's a lot of other stuff we can do

Mike Graen:

with RFID. So here's what I'm gonna ask. Number one, we're

Mike Graen:

gonna go through about 45 minutes of me just asking them

Mike Graen:

questions about where they see the future in retail, number

Mike Graen:

one. Number two, what I want you to do is think about your cells

Mike Graen:

as a customer for the well today we call the RFID Lab, whatever

Mike Graen:

we're going to call them in the future. What are the things the

Mike Graen:

RFID lab needs to deliver to enable us to get to to get to

Mike Graen:

the future? That makes sense? We're gonna do a little exercise

Mike Graen:

after this. So 45 minutes of question and answer, I'll be

Mike Graen:

asking them questions. We will have a time where you can ask

Mike Graen:

your question at the end, we'll get about 15 minutes for

Mike Graen:

questions at the end, including the zoom. And then we're going

Mike Graen:

to do a little bit of a brainstorm exercise because I'm

Mike Graen:

really working on doing a strategy document for Justin

Mike Graen:

about what does the roadmap look like? And what help does this

Mike Graen:

group need from them to do that? So let's go ahead and start out.

Mike Graen:

Start out with Brand Elverston, just go ahead, and I believe

Mike Graen:

you're all unmuted, so you can just talk. But go ahead and

Mike Graen:

introduce yourself.

Brand Elverston:

Yeah. So Brand Elverston, 22 years with

Brand Elverston:

Walmart, retired in March of 17, been in the independent space

Brand Elverston:

ever since. And we were having a chat at the table with Dr.

Brand Elverston:

Hardgrave that we can remember as far back as the auto ID

Brand Elverston:

center days in the late 90s, with Kevin Ashton and Dr. Sarma

Brand Elverston:

at MIT. And that it was probably a tipping point around oh, five

Brand Elverston:

ish that the shrink visibility add on. Because you know, as we

Brand Elverston:

know, their roots were in supply chain heavily until about the

Brand Elverston:

mid 2000s. So this is part of what I do. And so glad to be

Brand Elverston:

here and add some flavor on the shrink visibility piece.

Mike Graen:

Awesome. So also served in the military. Thank

Mike Graen:

you for your service, don't want to forget that. But basically 22

Mike Graen:

years with Walmart in asset protection, and he is one of,

Mike Graen:

one of the biggest fans of the RFID technology with Myron and I

Mike Graen:

were working in that space to figure out how do we leverage

Mike Graen:

RFID technology and specifically the ID and RFID for the asset

Mike Graen:

protection space. So great, Dr. Hardgrave.

Bill Hardgrave:

So from an RFID perspective, when Walmart

Bill Hardgrave:

announced in 2003, that they would, by 2005, want their top

Bill Hardgrave:

100 suppliers to tag pallet in case. That's that's Walmart

Bill Hardgrave:

pulled me. I was already doing some work for Walmart at the

Bill Hardgrave:

time, I was professor at the University of Arkansas. And so

Bill Hardgrave:

I've been working with RFID, since June of 2003, when Walmart

Bill Hardgrave:

first made that decision, and continue to work in RFID in the

Bill Hardgrave:

retail space and, and then on the side, run a business school,

Bill Hardgrave:

run a university or two, so.

Mike Graen:

That's classic, that's just classic. And I asked

Mike Graen:

him at the table, whether he was able to find a parking spot so

Mike Graen:

it's his building and everything and he said, No, he was not able

Mike Graen:

to find a parking spot. And I think that's just hilarious. You

Mike Graen:

go to another university, and suddenly. I'll bet his car, your

Mike Graen:

car gets towed. Mr. Patton, you started this in 2023 roughly?

Mike Graen:

I'm sorry, 2003. My bad.

Justin Patton:

No, I was a grad student. And I was this, I

Justin Patton:

guess, Berkeley boy, pretty much. So I remember I walked in

Justin Patton:

his office and I needed a GA position. I was in engineering

Justin Patton:

and business. So I remember I was still doing my masters, and

Justin Patton:

we were building this lab and it just kind of went from a

Justin Patton:

conference room to a basement to a warehouse in about six months.

Justin Patton:

One day he said, Man, this thing is getting out of control we

Justin Patton:

need someone to run this place. And I was like, Yeah, we do,

Justin Patton:

this is a mess. And he said, Well, I don't know where we're

Justin Patton:

gonna possibly do this. Like, I don't need it, that sounds like

Justin Patton:

a sweet job. He gave me a Blackberry and he's like, Hey,

Justin Patton:

you want to be the lab manager? Yeah, it's amazing. So I had a

Justin Patton:

job before I graduated university. Which is ironic,

Justin Patton:

because I'm supposed to be helping all these kids go out

Justin Patton:

there and get industry jobs, and everybody brings me the resume

Justin Patton:

and asks me how to do job interviews, I say I have no idea

Justin Patton:

I've never done one. But uh, I've been around in the RFID lab

Justin Patton:

ever since, 17 years.

Mike Graen:

So how many current Auburn RFID lab students have

Mike Graen:

heard that story before? Yeah, you too, could run the lab one

Mike Graen:

day. Right? Myron Burke.

Myron Burke:

Good afternoon, Myron Bruke, a total of 26 years

Myron Burke:

of experience in retail with Walmart stores. I'd started in

Myron Burke:

high school. About 20 years in RFID was in first on site lab

Myron Burke:

and then an old television studio, Rob and Bill Hardgrave

Myron Burke:

labs, in Justin's labs of various formats across multiple

Myron Burke:

states. It's been an amazing learning curve. And the groups

Myron Burke:

of people we've worked with, from Department of Defense to

Myron Burke:

NASA to some of the best academic minds in the world, and

Myron Burke:

technology developing minds as well. Learned use cases working

Myron Burke:

with Mike and other folks from serialized shipping container

Myron Burke:

code. Jean and I were talking about hexadecimal conversion and

Myron Burke:

different things earlier today. To now we have tags that are

Myron Burke:

more sensitive than we ever thought physically possible. And

Myron Burke:

so it's it's it's an amazing, it's amazing to see where the

Myron Burke:

industry is. I think there's lots of opportunities ahead that

Myron Burke:

we haven't yet really fathomed the opportunities that this

Myron Burke:

technology can bring.

Mike Graen:

Awesome, and by the way, if you ever have a chance,

Mike Graen:

he's a great guy to work with and for. So thank you, Myron. So

Mike Graen:

we got Brand now at the end is a retailer, Myrons got retailer.

Mike Graen:

Gotta get the suppliers in there. Mr. Hardy

Dan Hardy:

Gotta get the brand side.

Mike Graen:

Gotta get the brands in there. That's right.

Dan Hardy:

Dan Hardy, with Hanesbrands, been with

Dan Hardy:

Hanesbrands for about 23 years, various operations roles. We

Dan Hardy:

were on that top 100 supplier list back in 2003 so I've been

Dan Hardy:

working with Myron and Mike, back in the original days, got

Dan Hardy:

out of the kind of out of the RFID world for about 10 years,

Dan Hardy:

and had another role in Hanes and I'm new back in it again,

Dan Hardy:

since about February. So a lot has changed and a lot still

Dan Hardy:

remains the same, I would say in the industry. A lot of the

Dan Hardy:

issues are still there, and we'll talk about some of those

Dan Hardy:

today and some of the opportunities so. Happy to see

Dan Hardy:

progress that's been made. And yeah.

Mike Graen:

Awesome. Thanks for being here. Last but not least,

Mike Graen:

we all know Senthil. I bet 90% of you don't know how to

Mike Graen:

pronounce his last name, but you all know Senthil. And when you

Mike Graen:

think about the RFID lab, one of the first things most people say

Mike Graen:

is they say ark, and of course they ask what Ark stands for and

Mike Graen:

nobody knows. What does Ark stand for Senthil.

Senthil:

So that's a good story because

Mike Graen:

I didn't ask for a story I just asked him. You've

Mike Graen:

been hanging around Justin too long.

Senthil:

Even at the university, you know, having an event at

Senthil:

lab, and the arcmin came up, and whenever you work in university,

Senthil:

they don't like acronyms. They want, you know, expansions. So

Senthil:

they kept insisting on what is ark you know, and we just kept

Senthil:

saying it's just ark. And, you know, I think on the third try

Senthil:

you had to say if you really want to use it, you know, call

Senthil:

it Arkansas radio compliance, or stay ark and university said,

Senthil:

we'll just keep it on. So.

Mike Graen:

So is it now Auburn radio compliance, or is it still

Mike Graen:

Arkansas. Alright, fair enough. All right. Well, let's get into

Mike Graen:

some of the questions. So incredible panel. I'm really

Mike Graen:

excited to get into this. But again, remember the homework

Mike Graen:

assignment is think about for the future, what are the things

Mike Graen:

that we need the Auburn, whatever we're calling ourselves

Mike Graen:

in the future, for right now, the RFID lab to do to help

Mike Graen:

unlock some of this stuff. So we're gonna start with today.

Mike Graen:

And I'll, I'll start with Justin, which is, how would you

Mike Graen:

describe the utilization of RFID and retail today? Who's using

Mike Graen:

it, what are they using it for, etc.

Justin Patton:

Well apparel is penetration in apparel is real

Justin Patton:

high as y'all know. So and that's going up. I think a lot

Justin Patton:

of the vertical retailers have had a much easier time with

Justin Patton:

getting going. And then I think even going into the multi

Justin Patton:

brands, I think apparel is becoming a just table stakes, I

Justin Patton:

think to get in the game. It was important before COVID, when it

Justin Patton:

came to inventory accuracy and out of stock replenishment, but

Justin Patton:

I think now, especially with bopis, and especially with all

Justin Patton:

the pressure we have on labor operations and stores, I think

Justin Patton:

it's it's kind of just makes sense. And, and we're starting

Justin Patton:

to see a push out beyond apparel into these new product

Justin Patton:

categories, which is crucial, because that takes us to the

Justin Patton:

next step. This is kind of it's not just a gradual, you know it

Justin Patton:

goes out and tags everything in the store, which is what a lot

Justin Patton:

of people thought when we initially went into RFID. But

Justin Patton:

it's which categories make the most sense, which are the most

Justin Patton:

advantage, and then how do we step out, step out, step out

Justin Patton:

into more. And it may not make sense everywhere, I don't think

Justin Patton:

we're ever gonna put an RFID tag on a watermelon. I doubt it. But

Justin Patton:

I think that at some point, we're going to start seeing some

Justin Patton:

of these merge together with some of these other patient

Justin Patton:

technologies. So it's on a good trajectory right now, for sure.

Mike Graen:

So real specifically, you guys used to

Mike Graen:

do a utilization study. And I remember one status a few years

Mike Graen:

ago that said, 70 of the top 100 global retailers are in some

Mike Graen:

stage of RFID. Where's that now? Do you still see it continue to

Mike Graen:

grow? And maybe that's a question for Dr. Hardgrave.

Bill Hardgrave:

We have. And we did that study for about seven

Bill Hardgrave:

years running. And we really reached that point, kind of

Bill Hardgrave:

almost a saturation point where we had moved down the adoption

Bill Hardgrave:

curve. And that was, you know, pre pandemic, we were in that

Bill Hardgrave:

70% had started somewhere on the adoption curve, right, some

Bill Hardgrave:

further along than others. What we saw with the pandemic,

Bill Hardgrave:

though, was, I mean, within within three, four months after

Bill Hardgrave:

the pandemic shut everything down in March of 2020, we had,

Bill Hardgrave:

gosh, probably more retailers come to us in that next six

Bill Hardgrave:

months than we had in the previous few years. Because with

Bill Hardgrave:

everything shut down, we all knew inventory accuracy was a

Bill Hardgrave:

problem, but it really shined a huge light on the inventory

Bill Hardgrave:

accuracy issues that retailers had in the stores, right. When

Bill Hardgrave:

you shut the stores down, the stores go dark, and you're

Bill Hardgrave:

trying to source from the store, or the consumers are demanding

Bill Hardgrave:

buy online pick up in store as a way to do that. You really got

Bill Hardgrave:

to know what you have. And so for those retailers who kind of

Bill Hardgrave:

been on the sidelines, who were just kind of getting started, it

Bill Hardgrave:

really escalated during that time.

Mike Graen:

Yeah, so that's a great segue to the impact of the

Mike Graen:

global pandemic, to the utilization of RFID for

Mike Graen:

specifically omni channel purposes. I'm sure that put the

Mike Graen:

entire industry into a tailspin and how fast can we get there

Mike Graen:

because of that, so speak a little bit about pre pre

Mike Graen:

pandemic, and then post pandemic.

Bill Hardgrave:

Yeah, it, you know, again, we talked about

Bill Hardgrave:

inventory accuracy and either retailers either failed to

Bill Hardgrave:

acknowledge they had an inventory accuracy issue, or

Bill Hardgrave:

just chose to ignore that they had an inventory accuracy issue.

Bill Hardgrave:

But when you're forced into sourcing from stores, when the

Bill Hardgrave:

stores are dark, we're allowing consumers to come in and pick up

Bill Hardgrave:

items through bopis, and we'll talk more about that later I'm

Bill Hardgrave:

sure. It just kind of highlight just highlighted that issue. And

Bill Hardgrave:

many retailers, just and maybe some of you in the room just

Bill Hardgrave:

could not execute during that time. Yet, we saw retailers like

Bill Hardgrave:

Lululemon who was all in, who executed perfectly during that

Bill Hardgrave:

time, whose sales actually started increasing even with

Bill Hardgrave:

everything shut down. And it was because they could continue

Bill Hardgrave:

executing and those type of things then really highlighted

Bill Hardgrave:

the need for RFID to know what you have, where you have it, and

Bill Hardgrave:

in what condition. I'll note one other thing that the pandemic

Bill Hardgrave:

did for us as well. From, I guess from industry perspective,

Bill Hardgrave:

if we think about where, where we find ourselves in retail now,

Bill Hardgrave:

you know, we talk about retail 1.0, 2.0. and 3.0. And 1.0 was,

Bill Hardgrave:

you know, when when retail was in its infancy, you know, for

Bill Hardgrave:

many, many, many years retail 1.0 was the suppliers were in

Bill Hardgrave:

charge. You know suppliers made products, and they actually

Bill Hardgrave:

determined which retailers could sell them, how much they charge

Bill Hardgrave:

for them, suppliers controlled retail. And then as we as we had

Bill Hardgrave:

more retailers come online and, onlines not the right word, but

Bill Hardgrave:

but more retailers come into play and bigger retailers, that

Bill Hardgrave:

the emphasis shifted to the retailer because the retailer

Bill Hardgrave:

then drove the retail industry because they determined what

Bill Hardgrave:

they were going to sell and how much they were going to sell it

Bill Hardgrave:

for. And we started this transition over a decade ago to

Bill Hardgrave:

retail 3.0 where this consumer was getting more and more power.

Bill Hardgrave:

And what the pandemic did was really fast forward what we were

Bill Hardgrave:

seeing as the transition to really full in to retail 3.0

Bill Hardgrave:

where the consumer absolutely is in charge now. The consumer has

Bill Hardgrave:

all the power in retail they and they demand and they drive what

Bill Hardgrave:

what retailers provide, and when they provide it and lettin you

Bill Hardgrave:

know what they have.

Mike Graen:

Great. Great perspective. Brand and Myron,

Mike Graen:

what's in it for the retailers, both today and in the future?

Mike Graen:

What do they see is from a retail point of view the value

Mike Graen:

proposition for this technology retail. So No, you go first, No,

Mike Graen:

you go first. No, you go first.

Brand Elverston:

Want me to go?

Myron Burke:

Yeah.

Brand Elverston:

So just as a as a baseline. So in retail for

Brand Elverston:

those that aren't retailers, the the parallel does not exist

Brand Elverston:

between asset protection or loss prevention, and the

Brand Elverston:

sophistication of technology with the store ops. So the value

Brand Elverston:

prop that really highlights quickly is the shrink not only

Brand Elverston:

the shrink visibility, but it allows in most retailers a dark

Brand Elverston:

space of knowing exactly, when you do the annual inventory,

Brand Elverston:

what's missing beyond a financial statement of saying,

Brand Elverston:

Look, you you shrink out a million dollars this year and

Brand Elverston:

not really have a whole lot of intelligence under it. It causes

Brand Elverston:

us the asset protection professionals to do a lot of

Brand Elverston:

guessing. I'll be fairly sophisticated, we can get pretty

Brand Elverston:

close approximations, but when the operation side can tell you

Brand Elverston:

within 30 seconds we sold a tube of Crest toothpaste mint

Brand Elverston:

flavored in shinzin. But on annual inventory, when we get

Brand Elverston:

that million dollar number, we haven't a clue how to piece that

Brand Elverston:

together to add up to a million dollars. We know some of its

Brand Elverston:

electronics, some of its face care, some of its, you know dog

Brand Elverston:

food, power drills, etc. So that incongruity, if you will,

Brand Elverston:

between the sophistication of those two divisions RFID really

Brand Elverston:

opens the door with that profession to step in and be a

Brand Elverston:

player in decision level with true information and data, and

Brand Elverston:

that's a first, that has not existed prior to RFID.

Mike Graen:

Awesome, Myron anything to add?

Myron Burke:

I think, I think building on what Brand said is

Myron Burke:

if you look at a retail operation, the two most

Myron Burke:

important lines to the P&L are the wage expense or productivity

Myron Burke:

and the inventory expense. Those are the two most influential

Myron Burke:

numbers and the two most controllable numbers. So if you

Myron Burke:

can speed up the productivity of your workers, by making sure

Myron Burke:

they do tasks that matter. When I load stuff onto a truck, it's

Myron Burke:

stuff that I need at a store, when it gets to the store, I

Myron Burke:

know it's gonna fit to the shelf. We started, when I was at

Myron Burke:

Walmart, we started an engineering innovation team

Myron Burke:

where we started actually calculating what's the cost of

Myron Burke:

pulling a box from the back room and then having to take it back

Myron Burke:

to the sales floor, and when you do that 50 times a night in 4000

Myron Burke:

stores times that number which I can't disclose that number, you

Myron Burke:

start sitting back in your chair and saying we got to figure this

Myron Burke:

out. So as you look at a world that's moving toward automation,

Myron Burke:

and saying how do I get automation systems for the

Myron Burke:

capital expenditure to pay for itself, if I'm sending it bad

Myron Burke:

needs data, I'm sending it bad inventory data. I can't make

Myron Burke:

that system more efficient than a person to justify the capital

Myron Burke:

expense. So you have this improvement in productivity,

Myron Burke:

which improves the wage line, which helps you run a more

Myron Burke:

profitable, better served business for the customers. And

Myron Burke:

then on the other side, you're better leveraging your

Myron Burke:

inventory. And you're actually able to separate what we call

Myron Burke:

real shrink from fallacy shrink, process shrink. I thought there

Myron Burke:

were 50 units of bread, and there were 60. I miscounted

Myron Burke:

because it was stacked in opposing directions. That's a 10

Myron Burke:

unit delta that shows up in that annual inventory that had

Myron Burke:

nothing to do with someone walking out the front door, or

Myron Burke:

someone sticking it in their duffel bag, it had to do with an

Myron Burke:

order of operations. And statistics, some of us were

Myron Burke:

talking about statistics class earlier tonight, tells us that

Myron Burke:

you know, by rule of, by rule you're gonna get one out of ten

Myron Burke:

on average to be an error of a human engagement. So being able

Myron Burke:

to catch those things in near real time, even if it's within

Myron Burke:

the week, helps you resolve your financial accounting to make

Myron Burke:

retail math work more like a cost math infrastructure,

Myron Burke:

without having to run a dead unit inventory every single day.

Myron Burke:

And I think that's a bit of an unlock that we don't talk about

Myron Burke:

very often is running retail math in a cost inventory model,

Myron Burke:

but not having to run the cost, cost inventory overdue.

Mike Graen:

That's why I love working for Myron, and after

Mike Graen:

that sermon he would go, so Mike go figured that out. There would

Mike Graen:

always be a so go, go come to me with a proposal tomorrow. Great.

Mike Graen:

It's very true, very true. And and man if he had a whiteboard

Mike Graen:

right now, he would be all scribbled up. Dan, brand owner,

Mike Graen:

you've heard all of the retailer benefits. What are the, what are

Mike Graen:

the brand

Dan Hardy:

He's been scribbling since we've been up

Mike Graen:

Has he been really?

Dan Hardy:

He's got his whiteboard. You know, I think

Dan Hardy:

from a brand perspective, so we kind of see ourselves we're in

Dan Hardy:

apparel, as you can imagine. We kind of see ourselves as a

Dan Hardy:

consumer packaged goods and highly in our in our businesses

Dan Hardy:

and placed very highly replenishable businesses, right.

Dan Hardy:

And so we are completely in line with the retailers around the

Dan Hardy:

importance of OSA or on on shelf availability. So this is a major

Dan Hardy:

driver for that not only because, you know, the end

Dan Hardy:

consumer needs to know that the product is on shelf when they're

Dan Hardy:

actually in the retail store, but or buy online, pick up in

Dan Hardy:

store and ship from store and all of those things. So we

Dan Hardy:

actually have seen that benefit on on the brand side, when we

Dan Hardy:

when we've seen our major retailers turn that on, not only

Dan Hardy:

did we see a true bump in the inventory at the stores, we saw

Dan Hardy:

that come through in our you know, in terms of orders on our

Dan Hardy:

side to refill that inventory. We see that kind of true up on

Dan Hardy:

our on a weekly basis. So that's really, that's really important.

Dan Hardy:

What it does, we've always had these debates internally at

Dan Hardy:

Hanes since as long as I've been there about, you know, is a

Dan Hardy:

retailer carrying enough inventory to support our sales.

Dan Hardy:

And so our product marketing teams are always all over, you

Dan Hardy:

know, we're not performing as well as we should be. And it's

Dan Hardy:

because of inventory. So this takes that away in a large, to a

Dan Hardy:

large degree, takes that off the table and brings you to kind of

Dan Hardy:

a level playing field from from a sales team. There's another

Dan Hardy:

benefit that I think, you know, we've recognized that Hanes

Dan Hardy:

don't think we talk enough about and this is about the whole

Dan Hardy:

demand variability or volatility. Do you have that

Dan Hardy:

slide?

Mike Graen:

Yeah, go to slide 31 for me, it's a graph slide.

Mike Graen:

Supply chain graph slide. Go ahead, keep talking while you

Mike Graen:

bring that up.

Dan Hardy:

So we when we went to go to talk to our retail

Dan Hardy:

partners, planning and replenishment teams, we would

Dan Hardy:

always plan the slide. So we we have a very kind of steady POS

Dan Hardy:

rate, you know, if you look at POS of our inventory, or POS of

Dan Hardy:

our products at store, again, highly replenishable, fairly

Dan Hardy:

predictable, that's the dotted line that you see on the in the

Dan Hardy:

middle of the page and we can predict that. If you look at the

Dan Hardy:

year over year of that same line, it would look fairly

Dan Hardy:

similar.

Mike Graen:

So folks in the back, what is the red line

Mike Graen:

triangles versus the squares the red lines are point of sale?

Dan Hardy:

Yeah, the red lines are our POS in store sales.

Mike Graen:

And the blue lines are shipments to

Dan Hardy:

The blue lines are shipments, so we see this highly

Dan Hardy:

variable pattern of shipments versus versus POS and we would

Dan Hardy:

always say that creates a lot of inventory, not on the retailer's

Dan Hardy:

end, but also on our end too. So this is something that I think

Dan Hardy:

that is an important thing is it doesn't have a message for the

Dan Hardy:

retailers. If you're sort of selling this end to your

Dan Hardy:

suppliers, that's something to talk about. You can bring those

Dan Hardy:

two together and you can you can really optimize your supply

Dan Hardy:

chain and

Mike Graen:

Yeah and by the way, if those are shipments, what is

Mike Graen:

that back all the way to your raw material suppliers, what's

Mike Graen:

their bullwhip? That's the term for that. What's their bullwhip

Mike Graen:

effect? So great point. So if you get the accuracy at the

Mike Graen:

store right, we know how much you have, and you know how much

Mike Graen:

you're selling.

Dan Hardy:

That's right

Mike Graen:

factoring that back throughout the supply chain is a

Mike Graen:

very big opportunity

Dan Hardy:

Certainly, that's not the only component, but it is

Dan Hardy:

probably a third of it in

Dan Hardy:

Senthil. We've been talking about this RFID for apparel for

Dan Hardy:

a long time. And we have seen big retailers like Walmart

Dan Hardy:

publicly announce they want to get into the automotive tires

Dan Hardy:

and the automotive batteries and the electronics and the sporting

Dan Hardy:

goods and hunting and fishing supplies and homes, etc. Where's

Dan Hardy:

this thing going? What are you seeing? Because you're the ones

Dan Hardy:

that is being asked for the arc specs to be able to make this

Dan Hardy:

work? What do you seein from a roadmap perspective from a

Dan Hardy:

category expansion?

Dan Hardy:

I think what I think COVID did was it basically, you know,

Dan Hardy:

shined a light on the problems that we have in retail and

Dan Hardy:

ensure that all the inventory accuracy problems that we are

Dan Hardy:

talking about is not only specific to apparel, it sort of

Dan Hardy:

exist in pretty much every other department or category that we

Dan Hardy:

sell, and in some cases, much worse than a brand. So I think

Dan Hardy:

there is a broad set of interest in lightening up the whole store

Dan Hardy:

pretty much from a general merchandise standpoint. But we

Dan Hardy:

look at at industry level, I think where we're seeing the

Dan Hardy:

next wave of adoption coming from as definitely sporting

Dan Hardy:

goods is an area where I think it's following right now for

Dan Hardy:

apparel, entertainment, which is toys and electronics, we see a

Dan Hardy:

lot of interest both from the retailers, and in some cases,

Dan Hardy:

even the suppliers. Home and home improvement has been

Dan Hardy:

something that a few retailers have explored for quite some

Dan Hardy:

time, but I think that's getting a lot of traction. And then

Dan Hardy:

yeah, pretty much automotive, health and beauty is all pulling

Dan Hardy:

up be it took us probably like 10 years to get to where we were

Dan Hardy:

at apparel, I think we're at probably 30 to 40% with the

Dan Hardy:

whole apparel market. I don't think we take that long for all

Dan Hardy:

these categories.

Mike Graen:

Awesome. So if it's a good idea in apparel, it's a

Mike Graen:

good idea in other categories as well, right. So here's the big

Mike Graen:

question that I hear all the time. And I have an answer for

Mike Graen:

it, but I love to hear your point of view. Yeah, but I

Mike Graen:

really can't do that because there's an RFID chip shortage. I

Mike Graen:

don't think there's chip capacity to meet the needs. So

Mike Graen:

should we really be moving forward your reaction and Justin

Mike Graen:

as well, but Senthil and Justin your reaction to that statement?

Dan Hardy:

I think we have enough people in the room that

Dan Hardy:

can give better answers, but if I had to give a general

Dan Hardy:

feedback, I think that's probably something that we count

Dan Hardy:

almost daily, you know, early in 2022, and a whole lot in 2021.

Dan Hardy:

When talking about expansion, that has come down alot, it's

Dan Hardy:

not, at least for the people that are rolling out and

Dan Hardy:

sourcing that

Mike Graen:

The concern has gone down a lot or the capacity has

Mike Graen:

gone down? The concern, I just want to clarify.

Dan Hardy:

Exactly so that's the feedback we get, right. So when

Dan Hardy:

suppliers reach out to the retailers reach out to their

Dan Hardy:

suppliers and say, hey, you need to tag and you know, they need

Dan Hardy:

to be able to source dyes and put it on their products. So was

Dan Hardy:

probably one of the most discussed topics. So it's

Dan Hardy:

definitely the number of concerns we are hearing from

Dan Hardy:

suppliers which are coming down, which means they are able to

Dan Hardy:

source tag and based on what's going on on the industry side,

Dan Hardy:

it looks like things are getting a lot better. So in 2023 things

Dan Hardy:

should get almost back to normal.

Mike Graen:

So there was a check step in some of these big

Mike Graen:

retailer expansions to let's check, do a tag capacity check

Mike Graen:

before we go do a big launch, are you still providing that

Mike Graen:

level of guidance at least until 2023?

Dan Hardy:

Still providing miscibility at an industry level

Dan Hardy:

to our technology. Because there's a lot of stuff that is

Dan Hardy:

happening, you know, in a lot of places and it happens to silos.

Dan Hardy:

So ingesting, sort of providing business level guidance so that

Dan Hardy:

the technology bullet is

Mike Graen:

Perfect.

Justin Patton:

We don't know, like the market grows, right? So

Justin Patton:

we had about 50% growth from 2021 to 2022. And we're looking

Justin Patton:

at almost 100% growth, I think, again going into this year in

Justin Patton:

terms of capacity and volume. And we're at this weird phase

Justin Patton:

where we're growing quickly, but we're still small enough where

Justin Patton:

somebody could start a new project and knock a pretty big

Justin Patton:

chunk out of that. I mean, there's some, you know, 5 to 10

Justin Patton:

billion unit projects out there. So it's one of the things I

Justin Patton:

think we do real well. And I'm glad you're all here for this,

Justin Patton:

this is figuring out what those unknown projects are and putting

Justin Patton:

those in the mix so that they don't surprise anybody without

Justin Patton:

breaking any NDAs or, or anything like that. So

Myron Burke:

Can I add a point to that?

Mike Graen:

Sure.

Myron Burke:

Because I think we're talking about inventory

Myron Burke:

management and inventory improvement and accuracy, and

Myron Burke:

all of that stems from a demand and a forecast. And I'm just

Myron Burke:

gonna leave that from Dan here, the slide he had up there awhile

Myron Burke:

ago, I don't think you have to go back to it. But if if we

Myron Burke:

don't know as an industry, that somebody's going to pump 2

Myron Burke:

billion tags out of the market, and it's, it just happens. It's

Myron Burke:

no different in this industry than it is in the retail

Myron Burke:

industry. So if companies aren't talking to the university or to

Myron Burke:

supplier groups about what they're going to do, there's not

Myron Burke:

really a big competitive advantage and having RFID or not

Myron Burke:

having RFID, you actually improve your advantage to your

Myron Burke:

customers, but I don't know that you take something away from

Myron Burke:

somebody else. We could make the RFID tag inlay business just as

Myron Burke:

bad as the retail underwear business was at some point,

Myron Burke:

because we're not sharing good forecast information. So I think

Myron Burke:

there's just a, there's a lesson to learn within the project

Myron Burke:

here, that we got to be better stewards for the industry, and

Myron Burke:

not turn around and chastise an inlay company or an IC company,

Myron Burke:

because they didn't know because we didn't tell anybody that

Myron Burke:

we're gonna pull two billion tags on the market. You know,

Myron Burke:

it's kind of the devils in the details here, but it would be

Myron Burke:

really ironic to do that to ourselves, when we're trying to

Myron Burke:

solve that very problem.

Mike Graen:

Great point. All right, I'm gonna switch gears

Mike Graen:

away from category. And I'm looking for a very quick

Mike Graen:

soundbite future roadmap of business use, we've been talking

Mike Graen:

about RFID to improve accuracy for 25 years, Jonathan, really,

Mike Graen:

I mean, same thing over and over again, there are more unlocks

Mike Graen:

than just improving inventory accuracy. And Dr. Hardgrave will

Mike Graen:

tell you, that's the basis the inner. But first one I want to

Mike Graen:

talk about is this triangle. This is just my rendition of

Mike Graen:

what some of the use cases are. The second one, Dr. Hardgrave is

Mike Graen:

bopis and a brand new term that you taught me the other day I

Mike Graen:

had never heard before ropis. Talk to us about the unlock that

Mike Graen:

RFID plays in the omni channel world.

Bill Hardgrave:

So the when we talk about being omni channel,

Bill Hardgrave:

and as far back as 2018, 80% of retailers out there on the

Bill Hardgrave:

channel, and they're not, they're not even close. Buy

Bill Hardgrave:

online pickup in store is the easiest, should be the easiest

Bill Hardgrave:

capability for omni channel enablement, and most retailers

Bill Hardgrave:

are still very, very bad at buy online pick up in store. The

Bill Hardgrave:

execution is poor, 50% execution errors of some type, whether

Bill Hardgrave:

it's a pic or following through. Only about 35% of retailers

Bill Hardgrave:

actually show their inventory levels on on when you go in to

Bill Hardgrave:

do that. But kind of the hidden one here is and that's the

Bill Hardgrave:

research on research online, buy in store, research online pickup

Bill Hardgrave:

in store. That's that's the one that most retailers don't have

Bill Hardgrave:

any visibility to and 74% of consumers now, and think about

Bill Hardgrave:

yourself as a consumer, if you're going to the store 74% of

Bill Hardgrave:

consumers now, at some point during their shopping year, will

Bill Hardgrave:

go online to see if you have the product. They don't they don't

Bill Hardgrave:

reserve it, they don't buy it, they don't, but they go online,

Bill Hardgrave:

see if you have it, and then they go the store from there.

Bill Hardgrave:

And if you don't have it, if you don't show them online, that you

Bill Hardgrave:

have it in stock, you've missed out on a sale, and you've missed

Bill Hardgrave:

out on getting that person in the store, which right now about

Bill Hardgrave:

25% attachment sales when you get somebody into the store who

Bill Hardgrave:

looked online. That's, that's again, that's kind of a simple

Bill Hardgrave:

use case. And so you talked about future ones, you got to

Bill Hardgrave:

unlock that right now because that's that's the easiest

Bill Hardgrave:

capability there is.

Mike Graen:

And what if they, what if a customer doesn't share

Mike Graen:

that inventory information to their potential customers or

Mike Graen:

their potentials that they will go to another retailer that can

Mike Graen:

fulfill that need?

Bill Hardgrave:

Yeah, and that's that's part of that retail 3.0

Bill Hardgrave:

right? If I go I'm looking at Chuck you know, if I if I go on,

Bill Hardgrave:

I'm gonna buy I want to buy a white shirt in a certain size

Bill Hardgrave:

and I go out there to look and to see if you have it, and if

Bill Hardgrave:

Dillards doesn't have it, and I need that shirt. I'm gonna go to

Bill Hardgrave:

another retailer, right? I mean, and if Dillards does not show me

Bill Hardgrave:

whether they have it or not, then I'm not going to take the

Bill Hardgrave:

gamble, I'm gonna go to the store and hope that they have

Bill Hardgrave:

it. No, I'll find another retailer who will have that

Bill Hardgrave:

shirt that I can go get it. So they've missed out on that sale

Bill Hardgrave:

and maybe even missed it, and maybe missed out on something

Bill Hardgrave:

else I would have bought while I was there, and maybe missed out

Bill Hardgrave:

on because the next time I may not even go to that website to

Bill Hardgrave:

even check.

Mike Graen:

Perfect, perfect. Part of the next one, Brand

Mike Graen:

Elverston, is basically leveraging, from my perspective,

Mike Graen:

the ID in RFID. Yes, RF allows you to be able to read things,

Mike Graen:

but without your line of sight and things like that, but the

Mike Graen:

ability to uniquely know where things are in the supply chain

Mike Graen:

coming into the store. Talk to us about the asset protection

Mike Graen:

uses, where you can leverage the ID in RFID for asset protection

Mike Graen:

purposes.

Brand Elverston:

So going back to to my earlier comment about

Brand Elverston:

sophistication of technology and the mainstream ops versus that

Brand Elverston:

of asset protection loss prevention. Most all retailers,

Brand Elverston:

to build Dr. Hardgraves point, have some idea of what they own,

Brand Elverston:

it may not be right, but they have a system where when it

Brand Elverston:

comes in the back door somewhere it's being accounted for.

Brand Elverston:

Imagine if that didn't exist. That's where asset protection

Brand Elverston:

loss prevention is. So it's not an incremental step forward. It

Brand Elverston:

is now for the first time ever being able to know and this is a

Brand Elverston:

good conversation to have because the I believe it was NRF

Brand Elverston:

just released their annual study. And if you don't know

Brand Elverston:

what's under the covers, you can walk away from that and saying,

Brand Elverston:

the $600 trillion of shrink, God, that's a lot of theft. If

Brand Elverston:

you don't know the end to end from OEM to the customer, it's

Brand Elverston:

not all of that. But RFID allows us to understand what component

Brand Elverston:

is theft or what did we never receive in the first place? Or

Brand Elverston:

is it you know, somewhere else in the store and stock room

Brand Elverston:

number 36? We don't know that. So you know, while it sounds

Brand Elverston:

from an operational perspective, there's a different value

Brand Elverston:

property extension for asset protection is huge. Because it

Brand Elverston:

will also the reaction we have when we make the mistake and say

Brand Elverston:

it's all theft. You walk into a store, guess what? Everything's

Brand Elverston:

locked up. We all see it on LinkedIn, you can't go three

Brand Elverston:

posts without somebody saying, you know, organized retail

Brand Elverston:

crime, they robbed the store. So we become tone deaf and thinking

Brand Elverston:

that everything is theft. Well, it's not Maslow's, you know,

Brand Elverston:

what is the saying is all you sell with a hammer, everything's

Brand Elverston:

a nail. We start locking up everything, when in fact, it may

Brand Elverston:

not be a theft issue at all and be a supply chain issue. We have

Brand Elverston:

no idea. So it's a huge deal for the asset protection industry.

Brand Elverston:

It's giving us intelligence we don't have today.

Mike Graen:

So I want to give some credit to Sensormatic when

Mike Graen:

we when Brand and I and Myron were all at Walmart, and this is

Mike Graen:

not in use in any different production environment, but one

Mike Graen:

of the things we did to actually demonstrate the capability is

Mike Graen:

what you see on the top left hand corner is what did I

Mike Graen:

receive in the back of the store versus what I expected. Today,

Mike Graen:

we don't measure that, unless you're going to open every box

Mike Graen:

and count every item etc. So the ability to put infrastructure

Mike Graen:

and that actually reads that. And you'll know that two items

Mike Graen:

that didn't show up that you expect it that's shrink. The

Mike Graen:

second one on the bottom, these are the things that physically

Mike Graen:

left the store that we never saw a POS transaction for. Did they

Mike Graen:

steal it? Maybe, probably. Was it a customer? Don't know. Was

Mike Graen:

it a was a associate from the store? Don't know, but we know

Mike Graen:

those particular items, in this case eight of them, left the

Mike Graen:

store that didn't get paid for. Two things, number one, you

Mike Graen:

didn't get the money for it as a retailer. Number two, we still

Mike Graen:

think we have a quantity on the shelf and we disappoint the next

Mike Graen:

customer. So again, this is not exactly the way some retailers

Mike Graen:

are implemented, and I think several of you have seen Joe

Mike Graen:

Cole from Macy's implementation that that he has talked about

Mike Graen:

numerous times. But the power of actually using serialized data

Mike Graen:

for the purpose of asset protection is a huge enabler. I

Mike Graen:

don't think people are really taking advantage of it the way

Mike Graen:

they should be. I think that's one of the next big unlocks.

Mike Graen:

Upstream supply chain, Dan Hardy, back to you. So there's

Mike Graen:

this dirty little word in retail called claims.

Dan Hardy:

Yes. Chargebacks.

Mike Graen:

Talk to chargebacks, claims, clients claims. Talk to

Mike Graen:

us about the role they could play with with that.

Dan Hardy:

Yeah, so so at Hanes about two there's four major

Dan Hardy:

drivers of our chargeback claims with our retail partners and two

Dan Hardy:

of those have to do with inventory accuracy and shipment

Dan Hardy:

accuracy. So we really see a big opportunity here to be able to

Dan Hardy:

use and you were talking about things like internal carton

Dan Hardy:

shortages and overages. So think about pick the store carton, it

Dan Hardy:

may not have the right number of items that are the right items

Dan Hardy:

period. The other side of that is carton shortages and overages

Dan Hardy:

so we say we ship 100 cartons, the retailer says they received

Dan Hardy:

98. And so but if you think about our compliance claims it's

Dan Hardy:

about a third that those two backers are about a third of our

Dan Hardy:

total compliance claims. The cash flow implications are even

Dan Hardy:

bigger, though. But those two accommodate for about 60, 65% of

Dan Hardy:

the cash flow tie up with these claims as we try to negotiate

Dan Hardy:

with the retailer. So all sets up to be a very nice way to try

Dan Hardy:

to try to validate those outbound shipments, validate

Dan Hardy:

inventory from our internal supply chain. And that's really

Dan Hardy:

kind of the long term vision that we see is if you can push

Dan Hardy:

that back into the supply chain into your manufacturing plant,

Dan Hardy:

then you can start to automate things in your distribution

Dan Hardy:

center. So we got to start up again, and work backwards from

Dan Hardy:

here.

Mike Graen:

Yep, absolutely. All right, another big opportunity.

Mike Graen:

So we talked category expansion was simple. I'm going to put

Mike Graen:

Justin on the spot. When you first opened the lab back in

Mike Graen:

2005 ish or so, I'm not sure what year it was. One of the

Mike Graen:

things you had was a dressing room or changing room to mock up

Mike Graen:

what a potential customer experience could look like. I

Mike Graen:

haven't seen RFID used a whole lot in retail. So talk to us

Mike Graen:

about what you think the future is in terms of leveraging that

Mike Graen:

RFID information from a consumer engagement or customer

Mike Graen:

engagement perspective.

Justin Patton:

Time is well overdue. You know Lauren's

Justin Patton:

here's someone and we've been working on this for a long time

Justin Patton:

with her team, but there's not a lot of data that goes into

Justin Patton:

customer experience with respect to store operations. So for

Justin Patton:

example, we were dealing with the chain, national chain,

Justin Patton:

upscale apparel vertical, they have, you know, thousands of

Justin Patton:

stores across the US so we asked them, what percentage of your

Justin Patton:

customers use the dressing room? And they're like that's a great

Justin Patton:

question. So we're pretty surprised by the fact that they

Justin Patton:

had so much focus and emphasis on the dressing rooms in the

Justin Patton:

space and did not really know how everybody was utilizing it

Justin Patton:

when they were going through there. So we have never really

Justin Patton:

found any studies or anybody who's doing it beyond some

Justin Patton:

smaller onesie twosie consulting projects of just quantifying

Justin Patton:

what is consumer experience in the store, like what constitutes

Justin Patton:

a good or bad experience, we always quantify that in sales,

Justin Patton:

right? Did they buy something or not. So we don't really know

Justin Patton:

what they do a lot of times when they go through there, and we're

Justin Patton:

starting to see a big push from retail in terms of changing the

Justin Patton:

model or changing the format. So you think see things like that

Justin Patton:

we'll hear people talk about dark stores, or you'll hear

Justin Patton:

people talk about the ghost stores with the just walk out

Justin Patton:

technology and things like that as well. So there's a lot of

Justin Patton:

stuff that's, that's changing the customer experience, but we

Justin Patton:

don't really know, you know, what's sticking and what's not.

Justin Patton:

Lauren recently went out there and looked at a whole bunch of

Justin Patton:

stores that had kind of been in the headlines for the last five

Justin Patton:

or six years for new store formats and new store models,

Justin Patton:

and a lot of them, when we went back to check on them, had

Justin Patton:

switched back to the traditional models. So what didn't work and

Justin Patton:

why? We don't know. So the key though, we feel like is we need

Justin Patton:

to be able to more manutely monitor and locate the inventory

Justin Patton:

in the store. I think it's following the inventory and not

Justin Patton:

necessarily the customers as they go through there. And then

Justin Patton:

trying to figure out what they're responding to and what

Justin Patton:

they're not responding to. The crazy thing about, like, you

Justin Patton:

know, you look at those Amazon just walk out stores, and

Justin Patton:

they're pretty awesome, right. But like, from a customer

Justin Patton:

experience perspective, there's very little change in that from

Justin Patton:

a traditional retail store. The only difference is when you go,

Justin Patton:

yeah the checkout. So when you walk in the store, you actually

Justin Patton:

add to that because you have to check in. And then when you

Justin Patton:

leave, you just walk through instead of taking the stuff out

Justin Patton:

of your basket and checking out, but the entire rest of the

Justin Patton:

shopping experience is the same. But from a customer's

Justin Patton:

perspective, that's a full, they walk in, look at these videos

Justin Patton:

this is amazing. This is like the future. So it doesn't take

Justin Patton:

much I think to really shift the customer's mindset in stores,

Justin Patton:

but we have a hard time quantifying that in a way that

Justin Patton:

makes it sticky when it comes to implementing

Dan Hardy:

In reality, they just redistributed the checkout

Dan Hardy:

experience.

Justin Patton:

Right, they moved it to the front, right?

Mike Graen:

Yeah

Justin Patton:

But that little shift was a big, big difference.

Mike Graen:

Yep. All right. I have one more question. I'm just

Myron Burke:

Competing or completing?

Myron Burke:

gonna get ready for you so if you have a question, kind of be

Mike Graen:

Competing or completing. Are they going to

Mike Graen:

thinking of it, raise your hand, we'll have two mics going. But

Mike Graen:

last question, probably for Senthil and Myron and Justin.

Mike Graen:

There's other technologies out there. computer vision, willian,

Mike Graen:

bluetooth, augmented reality, you name it, that a lot of

Mike Graen:

people are looking at as potential competing solutions to

Mike Graen:

our current RFID technology. Talk to us of whether you think

Mike Graen:

they're really competing technologies or whether they're

Mike Graen:

completing technologies.

Mike Graen:

work together or does one replace the other?

Dan Hardy:

Since I'm, since I'm talking on asking a clarifying

Dan Hardy:

question, I would sort of step out on a limb and say they're

Dan Hardy:

complementing technologies. I think we, I think we have to

Dan Hardy:

remove the term this versus that when we're talking about

Dan Hardy:

technology solutions from our vocabulary. Because we think

Dan Hardy:

about being retail innovators in the future. There's no more

Dan Hardy:

silver bullet, so to speak, retail has gotten incredibly

Dan Hardy:

more complicated from the supply chain and sourcing all the way

Dan Hardy:

through to the post, post sale customer experience. And I'll

Dan Hardy:

just kind of tie a couple of things together here that I

Dan Hardy:

think are critical to that. I'm a big fan of understanding the

Dan Hardy:

state and status of assets in a business. Whether it's a

Dan Hardy:

capitalized asset that we own, like a server or something

Dan Hardy:

that's really expensive, and I need to get so much life out of.

Dan Hardy:

I need to know where that is, and make sure some guy doesn't

Dan Hardy:

come in as maintenance and unplug one and take it out and

Dan Hardy:

walk out with an extra 20,000 bucks in his pocket, black

Dan Hardy:

market. I also need to know where all of the inventory is

Dan Hardy:

and what's the state of that? Is it a display? Meaning it's a Do

Dan Hardy:

Not inventory item, but I've paid for it so I've got to write

Dan Hardy:

that off, so I want to keep it as long as I can. Is it

Mike Graen:

Awesome. Justin and Senthil any other bills from

Mike Graen:

something that's been claimed and returned? Is it one that I

Mike Graen:

paid for or not paid for and RFID gives you that visibility.

Mike Graen:

But I think there's things that RFID doesn't do well with the

Mike Graen:

UHF spectrum. It's it's not a great post sale customer support

Mike Graen:

experience at home. I think your NFC Bluetooth stuff is going to

Mike Graen:

be very valuable in that space. I just spent two years leading a

Mike Graen:

computer vision company and there's things that computer

Mike Graen:

vision can do faster than RFID, but it doesn't count well

Mike Graen:

because it doesn't know if I counted that one already or not

Mike Graen:

in a different highlighter moving around. So I think this

Mike Graen:

concept of Justin used earlier been a big word of mine of

Mike Graen:

sensor fusion that's coupling, Mike's gonna have flashbacks

Mike Graen:

around these things, this coupling state and status with

Mike Graen:

fixed architecture. Say I can create a virtual basket that

Mike Graen:

moves around the store, and as I aggregate things together, I

Mike Graen:

don't need to know who's pushing it at the time, I can know those

Mike Graen:

things are together, and then tie that transaction to the

Mike Graen:

credit card or debit card or all types of things at the end for

Mike Graen:

loyalty and things. But I can also track the life of that

Mike Graen:

asset and the lifetime value of a customer and start stitching

Mike Graen:

all this stuff together in really unique ways. And having

Mike Graen:

those sensor fusion items work together takes pressure off of

Mike Graen:

Professor Burke's.

Mike Graen:

one senior failure point. And we have to do that across our

Mike Graen:

businesses as well.

Senthil:

I think what I would say after what Myron said is it

Senthil:

really depends upon the perspective you have to the

Senthil:

project. If you think of that project as an RFID project or

Senthil:

appeal enlarging then they become competing, but if you

Senthil:

take the other perspective of what am I solving, is it a

Senthil:

traceability project, is it an inventory accuracy project, is

Senthil:

it a consumer experience project, then you start to

Senthil:

realize I got have inventory. So it almost looks like whose name

Senthil:

everybody's trying to achieve, and you can see that in the same

Senthil:

organization, but I think we are seeing a shift in you know, RFID

Senthil:

being part of traceability projects. RFID being part of

Senthil:

supply chain group projects, and when that happens, you know,

Senthil:

people realize everybody has a role to play.

Mike Graen:

Awesome. Justin, anything to add?

Justin Patton:

Well just want a tool, right. So not everybody

Justin Patton:

wants to start out on an innovation project, nobody wants

Justin Patton:

to do a moon program to just get solved their problems store. So

Justin Patton:

they want things to be you know, more stable, they want things to

Justin Patton:

know that they work. They want to invest in a market that

Justin Patton:

there's a lot of other people using it, that they feel like

Justin Patton:

that they're gonna get their value out of there, and they're

Justin Patton:

not taking a risk on this. And I think that we create a lot of

Justin Patton:

problems for ourselves as an industry, especially with

Justin Patton:

solution providers, when we start getting in each other's

Justin Patton:

lanes and being a little bit argumentative sometimes about

Justin Patton:

you know, this versus that. And I think that creates a lot of

Justin Patton:

bud for the users, right? So I think we just need to be

Justin Patton:

responsible stewards of the space, focus on what is the

Justin Patton:

primary value that they're trying to get to, and then focus

Justin Patton:

on whatever technology will get them there because there's

Justin Patton:

there's a little bit of room for everything. But we're trying to

Justin Patton:

present this space whether it comes to serialized

Justin Patton:

identification technologies or serialized product

Justin Patton:

identification, inventory tracking is something that is a

Justin Patton:

mature space that people can work in and invest in without

Justin Patton:

getting into a confusing tech they call.

Mike Graen:

Awesome. Perfect. All right, we're gonna open it

Mike Graen:

up for questions. We've got a mic here, we got a mic here.

Mike Graen:

Whose got the first question? Jonathan, of course.

Jonathon:

Great presentation. Thank you. My question is what

Jonathon:

so I was keying in on what you said, Dan, as far as the value

Jonathon:

to a brand owner regarding like demand forecasting. What other

Jonathon:

carrot or carrots can a retailer offer a brand owner to entice

Jonathon:

them to RFID tag its source?

Dan Hardy:

Yeah, so I think, you know, I kind of said this

Dan Hardy:

initially, I think it's all about ensuring that you have a

Dan Hardy:

good story to paint to say, my retail inventories are going to

Dan Hardy:

be accurate, but I don't think this on a regular basis on a

Dan Hardy:

weekly basis, we're gonna have to remember inventories. And so

Dan Hardy:

what you see in the store, and you can count on being there. So

Dan Hardy:

you can take all of that variability out of the picture.

Dan Hardy:

So that I can I can go back to my management and say, hey, you

Dan Hardy:

know, this is the true read of what our what POS on our item,

Dan Hardy:

our store item combination is actually doing right. And so

Dan Hardy:

there's no debate about, well, there's a lot of noise in there,

Dan Hardy:

because they don't have enough in the store. You may have that

Dan Hardy:

conversation, but it's all about I can now believe and so it's it

Dan Hardy:

is that level playing field for your eyes, I think that's kind

Dan Hardy:

of the biggest benefit. And then I think the the other benefits

Dan Hardy:

that fall from that are, hey, you know, you're gonna see

Dan Hardy:

you're gonna see a regular replenishment coming through to

Dan Hardy:

kind of true up that inventory, you should see that so you would

Dan Hardy:

expect that, but it's also going to stabilize that demand signal

Dan Hardy:

that you're getting from your retailer, right. And that has

Dan Hardy:

implications all the way back in your supply chain. So I don't

Dan Hardy:

think that's talked about enough. And, and I think we you

Dan Hardy:

know we're doing a lot of work on that at Hanes, and then

Dan Hardy:

trying to figure that out from an OSA standpoint, but but I

Dan Hardy:

think that's important for retailers to copy or communicate

Dan Hardy:

to their suppliers. And retailers and the retailers in

Dan Hardy:

the room and on the call and may look at this in terms of you

Dan Hardy:

know, this is where big taking the students supplier community,

Dan Hardy:

but if you really want them to jump on board and embrace it,

Dan Hardy:

there's a sales piece of it, like you'd have to sell that to

Dan Hardy:

them in a way and help them to understand what the benefits

Dan Hardy:

are, but by making that investment.

John:

Okay, so question, John from UPS. One, very great, then

John:

I wish you'd give the group a round of applause, that was

John:

really something. So two questions, one for you. On the

John:

RFID side, and we've talked briefly about this, but I'm

John:

curious and the other panelist, is there um , I'm UPS. So you

John:

guys talked a lot about retail, little blink about supply chain.

John:

I think there's, obviously I'm bias, big opportunity on the

John:

supply chain side. So one, is there room for universal label,

John:

and what are your thoughts on that as it goes from retail,

John:

Hanes, Walmart, and comes into my four walls of UPS or even my

John:

great competitors, FedEx. Is is there a scenario there? And then

John:

two maybe for Myron, because he talked about the financial part

John:

of RFID, what is it traditional sort of ROIC on an RFID project?

John:

What What should people expect when they invest in these

John:

projects? So two questions, thank you very much.

Senthil:

I'll take the first one. I think that's all that's

Senthil:

what we're working for, right is sort of a alignment, both our

Senthil:

performance and to even extend that alignment on data

Senthil:

standards. So when, let's say the retailer is putting an RFID

Senthil:

tag on the product, and shipping to the customer, and it goes

Senthil:

through UPS or FedEx, you know, you already have an orbiting

Senthil:

label, that's part of the product that's in the box,

Senthil:

that's going through your supply chain. So you know, how do we

Senthil:

leverage that, right? You know, is there anything that we can do

Senthil:

to leverage that existing data and, and slapping another tag on

Senthil:

it, right? You know, of course, the tag is would love to, you

Senthil:

know, send two tags, but there is I think a lot of discussions.

Senthil:

So that's probably going to be one of the big topics that we

Senthil:

have scaling up tomorrow and Thursday, is to sort of get

Senthil:

cross industry alignment, and having a baseline of performance

Senthil:

so we can expect the minimum volume performance across the

Senthil:

entire supply chain, whether it is a supplier, whether it's at

Senthil:

the retail level, but I think it makes sense, not just Aquaporins

Senthil:

even.

Mike Graen:

The second question just for the folks who are on

Mike Graen:

the Zoom call. The second question was specifically of

Mike Graen:

Myron and the question was, what's the ROI of these kinds of

Mike Graen:

investments?

Dan Hardy:

The ROI or expectations?

Mike Graen:

Was it ROI, right? They want to promise, Myron,

Mike Graen:

they want a promise.

Dan Hardy:

A little bit of an impossible question to answer in

Dan Hardy:

a broad in a broad way, because it's, it's going to depend on

Dan Hardy:

how, how good or bad your organization is. So I can I can

Dan Hardy:

tell you we've seen, I've seen ROI is from the 3% to the 20%.

Dan Hardy:

Okay, some of those are, our ROI wasn't on the inventory, because

Dan Hardy:

we were paying a whole bunch of extra people to double count

Dan Hardy:

everything that went on and off of every truck. The ROI was, you

Dan Hardy:

could cut a thousand people out of your head count, because you

Dan Hardy:

don't need to count everything twice anymore. So it's a very

Dan Hardy:

different ROI model because nobody wants to talk about an

Dan Hardy:

attrition model and an ROI discussion. But it also says

Dan Hardy:

your original operational processes weren't as good as you

Dan Hardy:

thought they were because you just kept stacking people on top

Dan Hardy:

to do the same work which is not productive in any operation. And

Dan Hardy:

then you see, some that are, I think, you know, when you first

Dan Hardy:

said, expectations, I sort of the word I threw up my shoulder

Dan Hardy:

to Justin was chaotic. When you start an RFID project, I would

Dan Hardy:

expect some chaos, because it will make people and executives

Dan Hardy:

of areas that were sort of the golden child at an organization

Dan Hardy:

look really bad. It will expose things in an organization that

Dan Hardy:

are non discriminant because it doesn't care whose P&L it is. It

Dan Hardy:

doesn't care anything about how well the organization has been

Dan Hardy:

awarded or recognized. It just says, there's a lot of things

Dan Hardy:

here happening under the covers that we don't have data on, kind

Dan Hardy:

of like the dressing rooms from that perspective. And that's

Dan Hardy:

where I think the state and status becomes very important.

Dan Hardy:

And it kind of parlays into what Senthil was talking about in

Dan Hardy:

your question about, you know, could one tag work across the

Dan Hardy:

industry? I would affirmatively say absolutely. The problem is

Dan Hardy:

the enterprise ERP infrastructure can't support

Dan Hardy:

real time data flows, because most are 24 hour batch process

Dan Hardy:

systems. And they can't respond fast enough to the EDI flow that

Dan Hardy:

we need on edge networks. So there's a lot of other

Dan Hardy:

paralyzing factors in the compute industry and data

Dan Hardy:

transfer industry that is beyond a tag illuminating factor. I

Dan Hardy:

think the tags can do way more than we can functionally process

Dan Hardy:

within our enterprise systems today. And let's be honest,

Dan Hardy:

nobody wants to go rewrite or redo enterprise systems on

Dan Hardy:

capitalized budgets because they're crazy expensive and by

Dan Hardy:

the time you get them done, they're out of date from that

Dan Hardy:

perspective, so I hope that hope that answers your question.

Gilda:

Thank you. Well, first of all, thank you very much for

Gilda:

sharing your experience with us, it was pretty informative. We

Gilda:

appreciate that. I'm Gilda from Golden State Foods and I do have

Gilda:

a two part question to ask anybody. All of you can answer

Gilda:

this question. How vulnerable is RFID to cybersecurity threats?

Gilda:

That's part one. And part two, based on your experience, have

Gilda:

you seen any cybersecurity attacks on this technology?

Justin Patton:

We did, we did some of this with the DoD in the

Justin Patton:

past. So they tend to have a lot of different rankings

Justin Patton:

hierarchies for cybersecurity threat when it comes to RFID.

Justin Patton:

For passive UHF, it's never really been a concern, because

Justin Patton:

the amount of data that we're loading on the tag is limited.

Justin Patton:

So for the most part, if you're using an EPC or an SG 10, it

Justin Patton:

identifies what type of product the item is, and then possibly a

Justin Patton:

serial number that's associated with that item, which is not

Justin Patton:

meaningful unless you have an associated database. It's kind

Justin Patton:

of like your license plate for your car, like anybody can read

Justin Patton:

your license plate, it's not really a security issue,

Justin Patton:

nobody's gonna steal your social security number from it, unless

Justin Patton:

they're already in the DMV database anyway, then you got a

Justin Patton:

bigger problem. So I don't think that passive UHF has been an

Justin Patton:

issue, except for whenever people irresponsibly load data

Justin Patton:

on there, and go off standards. That's a big plug for staying on

Justin Patton:

standards, right. But um, there are some, RFID is a big world,

Justin Patton:

right, so there's, there's hundreds of different kinds of

Justin Patton:

technology of RFID and some of them are active, and they can

Justin Patton:

load a lot of data on there. So I don't know if we can speak

Justin Patton:

definitively to every single way that every single person is

Justin Patton:

using RFID data. But I can tell you that um, you know, I people

Justin Patton:

think of weird things. I saw something the other day about

Justin Patton:

Fitbits. So some of the active military operations were

Justin Patton:

actually looking at some of the online posted Fitbit on the

Justin Patton:

health and fitness websites to figure out where troops were in

Justin Patton:

different countries, because some of the soldiers were out

Justin Patton:

there running routes in the morning, and then uploading

Justin Patton:

their Fitbit data to some type of health and fitness site. And

Justin Patton:

they didn't realize it, but it's not hard to scrape that through

Justin Patton:

there and figure out where a lot of people are. So I don't know,

Justin Patton:

there's there's odd ways that people may not intend, but we've

Justin Patton:

never come across a major issue, to my knowledge, with any type

Justin Patton:

of malicious capability of using the base level data that we're

Justin Patton:

putting on when we talked about passive UHF.

Mike Graen:

Alright, did they answer both your questions? All

Mike Graen:

right. Two logistical things. First and foremost, you guys

Mike Graen:

stay here, but we want to appreciate you and thank you for

Mike Graen:

130 years of experience in this space. Well, I hope you enjoyed

Mike Graen:

that podcast with all of the experts in RFID and retail.

Mike Graen:

Again, some incredible thoughts and perspectives from where we

Mike Graen:

are today as well where we're going in the future from an

Mike Graen:

industry perspective. Next podcast, we're going to be

Mike Graen:

focusing on computer vision and product recognition. Whether you

Mike Graen:

have a shelf scanning robot or a fixed camera in a store or even

Mike Graen:

just people who are collecting in store conditions with their

Mike Graen:

cell phones, the ability to take that information and turn it

Mike Graen:

into what are the on shelf availability issues on the

Mike Graen:

shelf, all that's driven by computer vision and product

Mike Graen:

recognition software. So I've got four individual companies

Mike Graen:

that are going to be spending some time looking at how this

Mike Graen:

particular software can be used to deliver on shelf availability

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