Ty Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of  experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the way contact centers interact and engage with customers by providing organizations with tailor-made solutions.

In this episode we discuss:

• Challenges of managing a call center
• Starting CX Collective
• Customer service versus customer experience
• The process of change and improvement
• Importance of good customer experience

You can find Ty on LinkedIn

Learn more about my work at arianacofone.com or drop me a line at hello@arianacofone.com!

Produced by Fina Charleson