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Druva presents industry's first Data Resiliency Guarantee - up to $10M
3rd August 2022 • Druva's No Hardware Required • Druva's No Hardware Required
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Druva becomes the first data protection as-a-service (DPaaS) vendor to offer an end-to-end data resiliency guarantee. While other vendors cover only ransomware risks, Druva's $10M guarantee covers all aspects of how our service works. The Data Resiliency Guarantee provides unmatched protection against 5 key data risks– Cybercrime, Human, Application, Operational, and Environmental, and guarantees the security, immutability, and availability of customers’ data - up to $10MM.  Stephen Foskett (Druva's CTO) and W. Curtis Preston (Mr. Backup) discuss this amazing new development for Druva and its customers. This podcast breaks down the five areas the guarantee covers, explaining them in plain language so anyone can understand. It also explains how only a company that offers data protection and resilience as a service can offer a guarantee that covers this much.

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You can get a free eBook copy of Modern Data Protection by going to druva.com/podcast.

Transcripts

W. Curtis Preston:

This week on No Hardware Required, we're talking about

W. Curtis Preston:

Druva's Data Resiliency Guarantee.

W. Curtis Preston:

With me as always is my co-host Stephen Manley.

W. Curtis Preston:

Thanks for joining.

W. Curtis Preston:

Hi and welcome to Druva's No Hardware Required podcast.

W. Curtis Preston:

I'm your host W Curtis Preston, AKA Mr.

W. Curtis Preston:

Backup and I have with me Druva's CTO, Stephen Manley.

W. Curtis Preston:

How's it going?

Stephen Manley:

I, I am, I am in a mood.

Stephen Manley:

I, I like, I like all things that end in anti warranty guarantee.

Stephen Manley:

I can't think of another word that ends in anti and just poker, anti, Jimmy Durante.

W. Curtis Preston:

There's a Jimmy Durante Boulevard here in San Diego.

W. Curtis Preston:

Just want

Stephen Manley:

Is there really?

W. Curtis Preston:

it's right next to the San Diego race track.

Stephen Manley:

okay.

Stephen Manley:

That makes sense.

W. Curtis Preston:

I wanted to talk about Druva's new Data Resiliency

W. Curtis Preston:

Guarantee, and this is something that has just been announced.

W. Curtis Preston:

And I, I think it's the first in the industry in terms of what

W. Curtis Preston:

we are guaranteeing against.

W. Curtis Preston:

I know that there have been other guarantees that have been offered

W. Curtis Preston:

by other backup companies, but they have generally just focused on

W. Curtis Preston:

ransomware, meaning, you know, if you get ransomware, you'll be able to

W. Curtis Preston:

recover or something of that nature.

W. Curtis Preston:

We felt that it was important to guarantee a lot more than that.

W. Curtis Preston:

Do you want to talk to that for a minute.

Stephen Manley:

Yeah, I think the, the first thing, any, any customer understands

Stephen Manley:

is again, ransomware, huge deal, big deal.

Stephen Manley:

We, we get it.

Stephen Manley:

But, you know, the whole point of resiliency versus just ransomware

is:

one resiliency means that, that, you know, you're gonna get

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your business back up and running.

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Not just that you're, you know, you're that this little part of your

is:

environment is protected from ransomware.

is:

Uh, and then I think the other is the set of threats that affect your business

is:

are a lot more than just ransomware.

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Ransomware's top of mind.

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But it's not the only thing that goes wrong in the world.

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And so, you know, if you gonna put a guarantee out there and, and you know,

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you want it to guarantee against something that people really care about, which

is:

is, you know, we're gonna make sure your data's available for your business.

W. Curtis Preston:

Right.

W. Curtis Preston:

Cuz there are, you know, we, I think the last podcast, we talked

W. Curtis Preston:

about a lot of the new security features that we have come out with.

W. Curtis Preston:

And they are in response to a lot of the new things that are happening

W. Curtis Preston:

to backup and recovery environments.

W. Curtis Preston:

Some of which are not ransomware related.

W. Curtis Preston:

For example, a, a rogue admin, right.

W. Curtis Preston:

Uh, either a rogue admin or an admin that made an accidental

W. Curtis Preston:

deletion of backups, right?

W. Curtis Preston:

That talks about the human risk.

W. Curtis Preston:

Right?

W. Curtis Preston:

I know we talk about a bunch of different risks to backup data.

W. Curtis Preston:

And I know that we can talk about the cyber risk.

W. Curtis Preston:

That's mainly about the, the idea of ransomware and

W. Curtis Preston:

other types of cyber attacks.

Stephen Manley:

Certainly one of the ones that I think sometimes.

Stephen Manley:

We forget about, because we're so focused on, on the cyber attacks

Stephen Manley:

and, and bad people doing bad things.

Stephen Manley:

It's just that bad things happen.

Stephen Manley:

Yeah.

Stephen Manley:

Um, hardware fails and, and sometimes people kinda well, uh, yeah, but, but

Stephen Manley:

I'm worried about the cyber attack.

Stephen Manley:

All right.

Stephen Manley:

But what if your box fails?

Stephen Manley:

So your backups are just as gone as, as if someone had, had

Stephen Manley:

compromised your environment.

Stephen Manley:

Um, you know, natural disasters are still a thing.

Stephen Manley:

So I think it's really important that people understand that, you know, this

Stephen Manley:

isn't just about the cyber attack.

Stephen Manley:

It's about all the bad things that can happen to your data because the

Stephen Manley:

whole point of doing data resiliency is that you're gonna be there no

Stephen Manley:

matter what happens, not just in the event of one particular bad thing.

W. Curtis Preston:

I think what you brought up really illustrates

W. Curtis Preston:

the, the reason why we can do this.

W. Curtis Preston:

The other folks can't guarantee your backup server won't die because you

W. Curtis Preston:

are the one managing the backup server.

W. Curtis Preston:

Right?

W. Curtis Preston:

And we're saying we're handling that risk.

W. Curtis Preston:

And so what we're saying is, you know, twofold.

W. Curtis Preston:

One is because we're managing all of the backup infrastructure.

W. Curtis Preston:

We feel it necessary to offer the guarantee, but.

W. Curtis Preston:

Equally as important because we're managing all of the backup infrastructure.

W. Curtis Preston:

We can offer the guarantee because we offload all of those concerns that you

W. Curtis Preston:

would normally have to manage onto us.

Stephen Manley:

This may seem like the most boring obvious straightforward thing.

Stephen Manley:

But to me is, is, is one of the critical pieces that I've met a number of people

Stephen Manley:

who have just been, been blindsided by is, you know, we went to recover, let's

Stephen Manley:

say from a ransomware attack, we went to recover from a ransomware attack.

Stephen Manley:

And we found that in fact, our backup servers, our backup

Stephen Manley:

storage was not compromised.

Stephen Manley:

Yay.

Stephen Manley:

Right.

Stephen Manley:

The product worked as, as, as, as sort of scoped out.

Stephen Manley:

But it turns out we still couldn't recover critical virtual machine X or

Stephen Manley:

really important NAS server Y because we hadn't gotten a good backup in a week,

Stephen Manley:

uh, or we hadn't, or we hadn't gotten a good backup in even longer than that.

Stephen Manley:

And, and so we get so focused on how do we deal with the traumatic

Stephen Manley:

event that we forget the daily preparedness, the, the making sure

Stephen Manley:

that your backups are just working.

Stephen Manley:

That needs to happen because I can't restore something that was

Stephen Manley:

never backed up, or I can't restore something that continually failed

Stephen Manley:

when it was trying to back up.

Stephen Manley:

And so, so that's one of the key pieces when I start looking at

Stephen Manley:

this Data Resiliency Guarantee, is just making sure that the, the

Stephen Manley:

reliability of the backup is there.

Stephen Manley:

So that again, when the bad thing happens, you actually have a backup to recover.

Stephen Manley:

And that's something that, like you said, if I'm running a box, if I'm

Stephen Manley:

running my own environment, if I'm deploying my own software and hardware

Stephen Manley:

or my own hyper-converged appliance, whatever I'm doing, the failure or

Stephen Manley:

success of that backup is on me.

Stephen Manley:

If I buy into Druva, the failure or success on your backup is on Druva.

Stephen Manley:

Huge difference in terms of, uh, in terms of your daily management.

W. Curtis Preston:

Right.

W. Curtis Preston:

And, and so that, that, that goes into the, the kinds of things that

W. Curtis Preston:

we're offering with the guarantee.

W. Curtis Preston:

We're talking about backup success rate.

W. Curtis Preston:

We're talking about availability of the system itself and we're,

W. Curtis Preston:

and we're, here's that word again?

W. Curtis Preston:

We talk about immutability.

W. Curtis Preston:

Again, our competitors, they talk about immutability, but because the

W. Curtis Preston:

data's still being stored in a box that you are physically managing,

W. Curtis Preston:

it's still possible to easily.

W. Curtis Preston:

Um, at least if you know what you're doing, it's possible to

W. Curtis Preston:

easily undo that immutability.

W. Curtis Preston:

And I know I made a joke in the last one in the last recording

W. Curtis Preston:

that we, that we talked about.

W. Curtis Preston:

Where, you know, even give me something that is possibly the most immutable,

W. Curtis Preston:

which would be like a, a, a right once media, like a, like a DVD.

W. Curtis Preston:

Hand me that DVD and I'll show you how immutable it is.

W. Curtis Preston:

Right?

W. Curtis Preston:

The, the problem is that if you have physical access to the

W. Curtis Preston:

servers, immutability doesn't matter for a hill of beans.

W. Curtis Preston:

Right?

W. Curtis Preston:

So we don't have that issue.

W. Curtis Preston:

And so we can actually talk about immutability and we can guarantee it.

W. Curtis Preston:

We can talk about confidentiality, making sure that.

W. Curtis Preston:

You know that the data's not being accessed by third parties.

W. Curtis Preston:

Um, because again, I think it's, it just goes back to, we felt that there was so

W. Curtis Preston:

much more to resilience and to backup and recovery and to data protection

W. Curtis Preston:

than simply saying that you're, um, that you're protecting against ransomware.

W. Curtis Preston:

There was a whole lot for companies like us to do long

W. Curtis Preston:

before ransomware came along.

W. Curtis Preston:

Right.

W. Curtis Preston:

We, we have always wanted to have good backup and recovery, uh, you know,

W. Curtis Preston:

uptime and durability and reliability.

W. Curtis Preston:

But I don't recall any of the vendors that I worked with, throughout all of

W. Curtis Preston:

the years that I've been doing this, offering any sort of guarantee that would

W. Curtis Preston:

offer all of those things that we're offering in the new resiliency guarantee.

Stephen Manley:

and I'll tell you that confidentiality one, you know, this is

Stephen Manley:

for, for the younger listeners, there used to be this joke we'd have that, uh, that,

Stephen Manley:

that critical data at your company got lost because the tapes fell off the truck.

Stephen Manley:

Now.

Stephen Manley:

Now, some of the people listening may not know what a tape is.

Stephen Manley:

Uh, I'm hoping we still wish know what trucks are, but, but the whole point was

Stephen Manley:

that it was not uncommon that critical data could be leaked through your backups.

Stephen Manley:

And, and again, if, if you've got an appliance, if you've got something

Stephen Manley:

where you're, or Hey, you're, you're, you're sending 'em to the cloud.

Stephen Manley:

If it's your VPC, if it's your appliance, You're the one in charge of making

Stephen Manley:

sure your network's not compromised.

Stephen Manley:

You're the one who's making sure that you're not

Stephen Manley:

replicating to a wrong location.

Stephen Manley:

You're the one who's making sure that someone isn't getting access

Stephen Manley:

to your system or your data.

Stephen Manley:

Now, when you back up to Druva.

Stephen Manley:

The whole point of Druva is, we're watching all of that for you to make sure

Stephen Manley:

that no one gets access to your data.

Stephen Manley:

On top of the fact that we have envelope encryption, which means that you're the

Stephen Manley:

only one with the key to even be able to unlock the data, cetera, et cetera.

Stephen Manley:

Again, it's just where that responsibility lies, because it just

Stephen Manley:

gets harder and harder to, to meet the things that your company needs.

Stephen Manley:

If you're gonna have to do it all by yourself.

Stephen Manley:

And so, you know, a lot of this guarantee is just trying to, to, to

Stephen Manley:

show people you're not alone anymore.

Stephen Manley:

Right?

Stephen Manley:

This isn't just you against the world.

Stephen Manley:

You know, we can be that army that's fighting on your behalf.

W. Curtis Preston:

Right.

W. Curtis Preston:

Again, there are ways with some of our competitors to handle some of

W. Curtis Preston:

these issues that we're addressing with this, uh, guarantee, but

W. Curtis Preston:

they're all on your shoulders.

W. Curtis Preston:

With us, they're all on our shoulders.

W. Curtis Preston:

And so we're able to offer this guarantee that, that they're

W. Curtis Preston:

simply not able to, uh, offer.

W. Curtis Preston:

So another word that pops up in this, in this guarantee is durability.

W. Curtis Preston:

Do you want to talk about that a little bit?

Stephen Manley:

Again, that's another one that, that I think people, people

Stephen Manley:

throw this term around and, and, and I think they're a bit casual with it.

Stephen Manley:

So all of us know that that.

Stephen Manley:

Your cloud providers, AWS, you know, being, being obviously

Stephen Manley:

prominent among them have these amazing durability on their storage.

Stephen Manley:

S3 is, is incredibly durable.

Stephen Manley:

Meaning that your data, what you wrote into S3 is what you're

Stephen Manley:

gonna be able to pull out of S3.

Stephen Manley:

And so what we see is a lot of vendors saying, well, we

Stephen Manley:

put our data in S3, therefore.

Stephen Manley:

You know, we get that same durability and you need to think

Stephen Manley:

about that a little bit more.

Stephen Manley:

Um, for a couple of reasons, the first one is, you know, all the

Stephen Manley:

AWS is guaranteeing is what you put into my bucket is what you get out.

Stephen Manley:

Uh, if you put the wrong thing in, or, or if your backup software deletes the

Stephen Manley:

wrong thing, that's not AWS's fault.

Stephen Manley:

That didn't reduce their durability.

Stephen Manley:

So you need to think about the fact that the durability is not

Stephen Manley:

at the level of the storage.

Stephen Manley:

It's at the level of your backup provider, which as, as Curtis just pointed out a

Stephen Manley:

lot of that responsibility is on you to make sure that that data stays durable,

Stephen Manley:

where with Druva our long term retention and, and everything we do, tiering

Stephen Manley:

across multiple layers of storage.

Stephen Manley:

That's again, all on us.

Stephen Manley:

So the durability isn't just of an S3 bucket, the durability is for the thing

Stephen Manley:

you care about, which is your backup.

Stephen Manley:

And we make sure that's durable.

Stephen Manley:

Anytime someone says the data's durable, but they don't say the backup is durable.

Stephen Manley:

Yeah, you might wanna check to see exactly what they're, what

Stephen Manley:

they're really guaranteeing.

W. Curtis Preston:

And I think what you said there, again goes

W. Curtis Preston:

back to, I think what I said at the beginning, and perhaps we can finish

W. Curtis Preston:

with this and that is why we're able to offer this in the first place.

W. Curtis Preston:

Because we're, you know, we're not certainly not the first vendor to

W. Curtis Preston:

write backups to S3, certainly not the first backup vendor to do that.

W. Curtis Preston:

The, the, the difference is.

W. Curtis Preston:

When, when you use a competitive product to write to S3, you have

W. Curtis Preston:

to do all that configuration.

W. Curtis Preston:

You have to configure the S3 account.

W. Curtis Preston:

You have to configure the IAM policies and you have to configure the bucket, so that

W. Curtis Preston:

backups are written in the proper way.

W. Curtis Preston:

You then also have to configure the policies to make sure that the backups

W. Curtis Preston:

that you're looking for are actually, you know, written to that bucket.

W. Curtis Preston:

All of this is up to you, right.

W. Curtis Preston:

Whereas with Druva you simply tell us, you know, point us to

W. Curtis Preston:

the systems and then tell us how often you want to back them up.

W. Curtis Preston:

And then literally everything else is up to us.

W. Curtis Preston:

And that's why, um, you know, this speaks to that SaaS advantage.

W. Curtis Preston:

That's why we're, we're able to offer a guarantee that covers all of the

W. Curtis Preston:

elements of your data resiliency, uh, rather than just ransomware.

Stephen Manley:

One of the things I like to point out.

Stephen Manley:

Uh, you know, we've got a, a large cloud ops team, cloud operations team.

Stephen Manley:

And their entire job is to make sure your backups are safe.

Stephen Manley:

So you can hire, you know, 20, 30, 40, 50 of the smartest AWS cloud operators

Stephen Manley:

in the world to work at your company.

Stephen Manley:

Um, but it's probably a little bit easier just to, to work with Druva and

Stephen Manley:

get those 50 smartest cloud operators in the world, working for you by default.

Stephen Manley:

Uh, and, and so when you look at the architecture and you look at the way

Stephen Manley:

we're built, we operate it for you.

Stephen Manley:

Again, all the intelligence that goes along there.

Stephen Manley:

Architecturally again, we are the ones that are making sure the

Stephen Manley:

storage is, is handled properly.

Stephen Manley:

We're the ones making sure that, you know, that, that,

Stephen Manley:

that the backups are happening.

Stephen Manley:

We're monitoring for failures, we're monitoring for unusual behavior.

Stephen Manley:

We're taking all of that on for you.

Stephen Manley:

And, and that is the heart of what a true SaaS solution is.

Stephen Manley:

It isn't just a, a little GUI and that tells you what's happening

Stephen Manley:

with the boxes you're running.

Stephen Manley:

A SaaS solution says, Hey look, We got this, you've got bigger fish to fry.

Stephen Manley:

You've got bigger business initiatives to worry about.

Stephen Manley:

We are gonna take care of this for you.

Stephen Manley:

We're your team.

Stephen Manley:

And if, and if, if you look at your solution and you say, they're a vendor.

Stephen Manley:

They're selling us stuff that we have to run, as opposed to, you

Stephen Manley:

know, they're a partner that, that that's become part of our team

Stephen Manley:

and is solving the problem for us.

Stephen Manley:

You don't have a SaaS product.

Stephen Manley:

You don't have, you don't have a data resiliency guarantee.

Stephen Manley:

What you have is you have a lot of responsibility on your own hands.

W. Curtis Preston:

I like that.

W. Curtis Preston:

I, I feel the need to channel the guy from Men's Warehouse.

W. Curtis Preston:

Uh, and I wanna say you're gonna like the way your backups look, I

W. Curtis Preston:

guarantee it , I don't know how that I don't does that work for you?

Stephen Manley:

I, I, you know, this is, I, I believe you, you've now

Stephen Manley:

found a job in, in marketing now.

Stephen Manley:

So this is, this is it.

Stephen Manley:

You're lost to us forever.

Stephen Manley:

Curtis.

W. Curtis Preston:

Absolutely.

W. Curtis Preston:

Well, well, well, thanks for, uh, chatting for a while about our

W. Curtis Preston:

new data resiliency guarantee.

Stephen Manley:

This is such a great opportunity.

Stephen Manley:

I think to again, for everybody out there listening, this is a chance to,

Stephen Manley:

to, to just reset and get yourself in a position for the future.

Stephen Manley:

Now's the time.

W. Curtis Preston:

And thanks again to our listeners.

W. Curtis Preston:

Remember to subscribe so that you never miss an episode.

W. Curtis Preston:

And remember here at Druva there's no hardware required.

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