In 2006, Suzanne Bernier developed the Ontario WSIB’s first pandemic plan in response to the SARS outbreak, which was globally recognized as the best of its time. She then led her employer’s internal response to the H1N1 pandemic after several outbreaks in their workplace. She was invited to address the UN in Switzerland to educate on pandemic response and commissioned by its New York headquarters to deliver their first-ever pandemic tabletop workshop to evaluate the effectiveness of UN pandemic action plans. Suzanne joins host Patrick Flannery in this special episode of Fenestration Conversations to tell you how our industry should protect staff and customers during the COVID-19 pandemic.