Trust has a magnetic quality and can make the difference in business.

A recent second Edelman survey in April during COVID-19 there was a reversal with businesses coming out worse on the trust scale and governments came out best.

Perhaps there is little bit of a paradox there maybe because we’ve been in a situation where people have been frightened of being under threat. We have looked to the government to make some decisions and so far the decisions have been pretty decent. And as a result, people are now beginning to trust the government that they could actually do something well, whereas businesses ironically, haven’t done such a great job and their trust levels have dropped. Julia and Andrew muse on whether it is because some people have had experience of poor leadership within the businesses they’ve been working for, and how those businesses have been dealing with furloughing employees etc.

Podcast Show Notes:

• The Edelman Barometer (1:00) https://www.edelman.co.uk/research/edelman-trust-barometer-2020
• Trust in yourself (2:56)
• Trust Mirror (4:15) https://www.thechangemakergroup.com/post/2018/01/15/the-consequences-of-lack-of-trust
• Trust and the horses making it tangible (4:48)
• Team Trust Gloria Barczak https://onlinelibrary.wiley.com/doi/full/10.1111/j.1467-8691.2010.00574.x?casa_token=dOHUqFs-Jy8AAAAA%3AJ8GF0B8U9SAqCRl__PCkumeSlSgtUn8VdOH3ijUUm_uMKQTWo7RTn21cBdkLLcfjOBUZrc79JlwDfQ
• Building Authenticity through body language (9:00)
• John Maxwell Five Levels of Leadership (10:20) https://s3.amazonaws.com/scschoolfiles/725/5_levels_of_leadership-themaxwellebs.pdf
• Patrick Lencioni Five Dysfunctions of a Team (13:45) https://www.amazon.co.uk/Five-Dysfunctions-Team-Leadership-Lencioni/dp/0787960756
• Contracting in the workplace (15:14)
• Janet Murray (20:15) https://www.janetmurray.co.uk/
• Steven R Covey The Speed of Trust (20:47) https://www.amazon.co.uk/dp/B00371V7VK/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1