This is a classic rerun of my episode with Joey Coleman. Joey Coleman is an author, keynote speaker, advisor, coach, and a former attorney. He wrote a book called “Never Lose a Customer Again” — and if you only read one book this year, it should be that. It was a Wall Street Journal best-seller and lays out a remarkably clear description of the customer experience from when they first came into contact with you to when they become a raving fan of yours. He gives you a structured approach to this process that is incredibly easy to follow, and I think implementing these principles will make a significant difference in your law practice.
Get in touch with Joey Coleman
Website: https://joeycoleman.com/
Book: https://joeycoleman.com/book/
Twitter: https://twitter.com/thejoeycoleman
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Get in touch with Neil:
Website: https://thelawentrepreneur.com/
Twitter: https://twitter.com/lawentrepreneur
Facebook: https://www.facebook.com/thelawentrepreneur/?ref=hl
LinkedIn: https://www.linkedin.com/in/tyralawfirm/
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Get in touch with Sam:
If you’ve enjoyed the podcast, please head to Apple Podcasts and leave a rating & review for the show! It only takes a moment, and really helps me to reach new listeners. You can also head to the website at TheLawEntrepreneur.com for more information on the podcast and my legal services.
Show notes by Podcastologist Chelsea Taylor-Sturkie
Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
