Meet Monique Liddle. She is the Manager of Operations at the City of North Vancouver Library. It is a place she has called “home” for over a decade and not a place that she had originally envisioned working when she graduated from the British Columbia Institute of Technology (BCIT) with her certification in Interior Design Management. Our libraries are so much more than a repository of books and information. Monique was able to use the skills and expertise she had built over the years to secure a similar and yet very different type of position within her local library. That was many years ago now. Monique has continued to grow and thrive with the library. And yes, she has even been able to use her training in interior design!
Learn more about what the library can do for you – including as a potential career path.
About the Guest – Monique Liddle
Monique graduated from the British Columbia Institute of Technology (BCIT) with certification in Interior Design Management. As it was difficult to find employment in that discipline right out of school, she continued working in the food service industry, starting as an Assistant Front-End Supervisor with Extra Foods, then becoming the Front-End Assistant Manager with Thrifty Foods. When a Customer Service Supervisor position came available at her local library, she jumped at the opportunity to apply her skills differently. It was a good move for her.
In the ensuing years she has been promoted to Head of Branch Operations and Customer Service and then to the Manager of Operations. She is now responsible for a large scope of responsibilities that include effective customer service delivery across all departments, promotion and retailing, facility oversight, employee engagement, circulation, cash handling, and implementing new systems for retail and circulation. It is easy to see why her previous customer service and people-oversight expertise was recognized when Monique made the decision to apply to the library. It has and continues to be a great career for her. She loves her work, and it shows!
If you wish to connect with Monique, she can be reached at the following:
Email: mliddle@cnv.org
Facebook: Monique Liddle - Manager, Operations - North Vancouver City Library | LinkedIn
About the Host:
Susan has worked with people all her life. As a human resource professional, she has specialized in all aspects of employment, from hiring to retirement. She got her start as a national representative for a large Canadian union. After pursuing an undergrad degree in business administration, Susan transitioned to HR management, where she aspired to bring both employee and management perspectives to her work. Susan holds a Master of Arts degree in Leadership and Training. She retired from her multi-decade career in HR to pursue writing and consulting, and to be able, in her words, to “colour outside the lines.” She promises some fun and lots of learning through this podcast series.
Susan is also the author of the book Leadership Inside Out: Effecting Change from Within available on Amazon – click below.
Leadership Inside Out: Effecting Change from Within: Ney, Susan G: 9781777030162: Books - Amazon.ca
If you wish to contact Susan, she can be reached through any of the following:
Website: Home - Effecting Change from Within
Email: susangney@gmail.com
Linked In: www.linkedin.com/in/susan-ney-197494
Facebook: www.facebook.com/susan.ney.5/
Thanks for listening!
It means so much that you listened to this podcast! If you know of anyone else who might find this series of interest, please share. If you have questions about this episode, please send me an email at susangney@gmail.com
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