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Sustainably Winning Sound Customers for Life Featuring Phil Rich with Sweetwater
Episode 91814th June 2022 • Supply Chain Now • Supply Chain Now
00:00:00 00:35:39

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Sweetwater sells musical instruments, live sound equipment, and recording equipment for every lever of user – people building multimillion-dollar studios, clubs and churches that needs audio, etc. Because e-commerce is their primary sales channel, they have also built up an exceptional team of sales engineers that are trained to do everything from advise customers about their purchases to building relationships that will hopefully last a lifetime.

Phil Rich is a Senior Vice President and the Chief Supply Chain Officer at Sweetwater. He is well aware of the importance of the company’s relationships with customers, but he doesn’t let it end there. He is also building value-oriented relationships with the company’s 700 suppliers.

In this conversation, Phil returns to Supply Chain Now to get caught up Greg White and Scott Luton:

• How Sweetwater’s company culture drives every customer interaction, with the goal being to win a customer for life

• The time and effort the company is investing to ensure that their packaging and shipping materials are as cost-effective and environmentally responsible as possible

• Why they selected Glendale, AZ for their new fulfillment center, and how it will reduce delivery times and costs for customers on the west coast

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This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: