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77. How to Raise Prices Without Losing Customers (Landscaping Business Pricing)
Episode 4727th July 2026 • The Landscaping Podcast • Landscaping Unlimited
00:00:00 00:35:43

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Fuel is up.

Equipment is up.

Labor and insurance are up.

And a lot of landscaping business owners still haven't raised their prices, because the idea of telling a customer their rate is going up makes their stomach turn.

In this solo episode, Zac Small breaks down why that fear is costing you far more than you think.

You'll hear the exact math on how a 15% jump in fuel, materials, and equipment costs can wipe out 37% of your profit without you losing a single customer, and why the fix is a price increase of less than 4%.

You'll also learn what to track quarterly, why annual reviews are too slow, and how to write a price increase letter that gets accepted instead of argued with.

Every other company in America raised prices this year and nobody blinked.

When a small business does it, it feels personal, because you know the customer's dog by name. This episode is about why that closeness makes owners eat cost increases a corporation wouldn't absorb for a single quarter, and how to get past it.

What's covered:

  • What to track quarterly: fully burdened cost per man hour, fuel by crew, equipment cost per hour, materials, insurance renewals, and overhead per billable hour
  • Why your P&L isn't enough and job costing is what actually drives pricing decisions
  • The full profit math on a $1,000 job, walked through slowly
  • Why waiting three years turns a painless 4% into a 15% increase that actually loses accounts
  • What happens if you raise prices 5% and lose 5% of your customers (the answer surprises most owners)
  • Why you should not raise every account the same amount
  • The four sentence price increase letter, word for word
  • What never to put in that letter
  • Handling "the guy down the road is cheaper" and "can you hold my price one more year"
  • Bid validity windows and material escalation clauses for design build work

Set your lawn care business up or success, listen to the episode.

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