Improving the customer experience can sometime feel like an exercise in futility because it always feels like no matter what you do there’s always one person who is never satisfied.

What You’ll Discover About Improving the Customer Experience:

• How to improve the customer experience with less effort.
• The questions you need to ask yourself before you can start improving the customer experience.
• What being a frictionless organization really means for improving the customer experience.
• How to make automation work for you instead of against you when improving the customer experience.
• 2 ways even small businesses can make their business frictionless.
• And much MORE.

Guest: Bill Price

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations.

He has more than 35 years’ experience advising and directing major operations in more than 160 leading companies.

He’s the co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort (Berrett-Koehler Publishers; June 21, 2022) and of the bestseller The Best Service Is No Service, Your Customer Rules! 

Related Resources:

If you liked this interview, you might also enjoy our other archived Customer Satisfaction episodes.

Contact Bill and connect with on LinkedIn.

Check out Bill’s recent book The Frictionless Organization: Deliver Great Customer Experiences with Less Effort on Amazon and other fine on-line and brick-and-mortar book sellers.

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