Fraudology is presented by Persona.

Refund fraud continues to be responsible for more than 3x the average enterprise merchant's chargeback losses, and is growing at a rapid pace. In this episode, Karisse:

• Provides an overview on why refund fraud is so "easy" to commit, especially for newer fraudsters and GenZ-ers who enjoy gaming the system
• Gives a high-level overview of refund fraud in general, and why pre-transaction monitoring or "policy abuse" products is not capable of preventing these losses
• Highlights the latest refund fraud method top retailers are experiencing and why it's a difficult challenge for merchants to solve, but not impossible.

If you are interested in joining the waitlist for an upcoming merchant-only workshop on refund fraud, or in requesting more information on a private training session for your team, you can email Karisse @ chargelyticsconsulting .com with "refund fraud workshop" in the subject line.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

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She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.