You promoted your best person. So why does it feel like something has gone wrong?

In this Marketing 4 Business episode, Scott welcomes back Amy Jones, leadership coach and founder of Human Impact leadership, to unpack why capable people struggle when they step into leadership, and what business owners can do about it. Amy works with teams across New Zealand and now Australia. She shares practical tools from her Emerging Leaders Programme, including:

• Why leadership is 80% psychology and 20% skill
• The heart emoji that came up in an exit interview, and what it taught Amy about leading across ages and channels
• How to make conflict healthy, and "kill the monster while it's little"
• Why new leaders dive in and do the work, and how that pattern leads to burnout as teams grow
• Clearing the runway: how leaders spot and remove roadblocks, including when the roadblock is them
• Why you should build the leader before the role exists
• The mindset trap of only training people who are underperforming
• Why time and energy matter as much as money for business owners

If you're a business owner trying to grow leaders who take ownership, keep good people longer, or get your time back, this episode is well worth your time.

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