In this weeks Let’s Talk a Little Loyalty podcast Tom reviews the original show hosted by Paula Thomas where she is joined by Matthew Stevens, Albertson’s Former Director of Loyalty Programs and Strategy, who shared how their loyalty program is supporting the dramatic transformation of their business, in direct response to changing consumer behaviours and expectations. The original interview with Albertsons showcases a masterclass in retail loyalty strategy and success.

Albertsons is one of the largest food and drug retailers in the United States.  Boasting almost 2,300 retail stores in the United States across multiple brands including Albertsons, Safeway, Shaw’s, Randalls and United Supermarkets among others.

Hosted by Tom Peace.

Show Notes:

1) Matthew Stevens⁠, Former Director of Loyalty Programs and Strategy

2) Albertson’s

3) #222: Loyalty Leads the Transformation of Albertsons

4) Safeway