Shownotes
AI can move faster, work cheaper, and handle more than ever—but human judgment is still the differentiator. In this episode of The Exchange, Karen Lynch and Lenny Murphy unpack why “cognitive surrender” is the real AI risk, the growing gap between AI capabilities and adoption, and how insights is becoming embedded directly into business workflows. Plus, they cover the latest moves from NIQ, Suzy, Zappi, Qualtrics, and more.
