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Today’s episode features another much-loved Australian brand - this time in the fast casual dining sector.

Grill’d opened its doors in 2004, with a goal of challenging the belief that burgers were bad, and instead creating recipes for burgers that were both guilt-free and delicious.

Now, twenty years later, they're continuing to serve these healthy burgers in over 170 restaurants across the country.

In 2019, they realised the power of creating a program to show their loyalty to their customers and launched the “Relish” rewards program.

Joining us today to share the proposition is Jaimi Farrey, Senior Loyalty & Personalisation Manager for Relish, which is also now a finalist in the Best Social (CSR Initiative) in the upcoming APAC Loyalty Awards.

Show notes:

1) Jaimi Farrey

2) Grill’d