We welcome Sharae Matteu to the show, where she highlights what she believes is the most critical skill for a customer success manager to have.

Timestamps:

00:00:00 - Fake it 'til you make it

00:01:09 - Confidence in Customer Success

00:02:11 - The Viability of "Fake it 'til you make it"

00:03:09 - Embodying Confidence in Customer Situations

00:04:08 - Being confident and listening in customer interactions

00:05:05 - The Confidence in Admitting Errors

00:06:10 - Embracing the Opportunity for Growth

00:07:13 - The trust potty

00:09:06 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Subscribe: https://lifetimevalue.link/youtubesub

Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Sharae:

Sharae's LinkedIn: https://www.linkedin.com/in/sharae-matteu/

Mentioned in this episode:

Matik

SundaySky