This episode features Pratik Patel, the Head of Innovation at Elevate, and Joe Woods, COO at Lane Powell, a nearly 200 lawyer firm in the Pacific Northwest. Pratik and Joe talk about Technology, the transition to a work from home environment, and the results of effective technology implementation.
Joe Woods describes his journey to COO, sharing insights and specifically how Lane Powell transitioned to remote work; including the centralization of billing processes and choosing the right partner.
Joe Woods said - "For law firms to be truly successful in today's dynamic environment, they need to truly partner with vendors." And explained that People, Process and Technology – is the right order to revamp a process.
Pratik Patel co-hosts a wide-ranging conversation on the building of the Elevate Manage Billing module. Explaining that the value lies in how the technology fits into the law firm processes.
We cover a lot, including:
[03:37] - Interesting facts about Lane Powell that entice Joe Woods to join.
[04:57] - Opportunities and challenges that Joe focused on first.
[06:21] - Implementing billing technology to streamline billing operations.
[07:36] - Blending technology and people's expertise.
[09:20] - Role of technology in processes and how Lane Powell has increased the technology adoption rate.
[11:13] - How user feedback plays a critical role in defining a process and a technology solution.
[12:43] - Does remote-work impact the adoption of technology?
[15:13] - Four fundamental aspects of Elevate’s Manage Billing Module.
[16:00] - How has Elevate's Manage Billing Module impacted Lane Powell's journey so far, and what results have they achieved?
[18:52] - Tips from Joe Woods to implement technology solutions.