https://www.zurichna.com/

In this episode of Future of Risk, part of the Claims in action: Driving better business outcomes miniseries, host Catherine Marciniak, SVP, Head of Property & Casualty Claims at Zurich U.S., sits down with Delpha DiGiacomo, VP, Head of Claims Investigative Services at Zurich U.S., for a closer look at the fast-changing world of insurance fraud. In “Protecting claims integrity in an evolving fraud landscape,” they explore how fraud has grown more sophisticated, from staged accidents and organized schemes to AI-generated photos, videos and documents. Delpha shares how Zurich Claims Investigative Services helps protect the claims process by identifying suspicious indicators, uncovering facts and collaborating across teams, customers and the broader insurance industry. The conversation highlights why fraud mitigation is about more than cost savings — it’s about protecting customers, supporting accurate claims decisions and preserving trust in the insurance process. Listeners will come away with a clearer understanding of how Zurich is using collaboration, technology and investigative insight to help drive better claims outcomes.

In this miniseries, other episodes include:

9/9/26: Road to recovery: Workers’ Comp and Managed Care

9/23/26: Medical Bill Review: Verifying care, validating costs

Record date: 8/5/26

Air date: 10/7/26